Our retail team
Working in this team demands a great attitude and bags of enthusiasm. If you have the right attitude, there are a diverse range of opportunities from customer advisor roles to home design consultants, right through to specialist trade roles, such as electricians.
You'll love working for our winning team. Don't just take our word for it, see what our people think about working for B&Q.
Where will you unleash your talent?
Our Customer Advisors provide a vital service by offering friendly and helpful advice to all our customers and having a positive attitude. They naturally take responsibility, offer great customer service and work as part of a team. To work in this team you’ll need to have a great attitude and bags of enthusiasm.
Customer advisor in our Service Team
…From Checkouts & Returns, Car Park and Trading Departments – as a Customer Advisor in our Service Team, you’ll be responsible for delivering great customer service and responding to any customer query. You’ll need great interpersonal skills, dedication and enthusiasm help support our customers to choose the right products and solutions to create better homes. You’ll work with a variety of different customers and products, meaning no two days will be the same. You’ll have the challenge of keeping customers happy and the store looking in tip-top condition but you’ll also experience the pride of speaking to a customer who’s come back to tell you how well their project went.
Customer advisor in our Sales Team
…As a Customer Advisor in our Sales Team, you’ll work directly with our customers so it’s important that you’re friendly, approachable and always ready to help customers buy the right product by explaining the qualities and benefits. You’ll need the ability to quickly build rapport with our customers and go on to build long-term relationships. Being organised, understanding our products and having good time management skills is key to providing excellent customer service in this role. As well as developing relationships with our customers, you’ll make sure our store is ready for service and will often be the first person a customer will see when they walk through our doors. This sometimes means helping dissatisfied customers, which can be a challenge. However, the great feedback you’ll receive from satisfied customers makes it all worthwhile.
Learn more about what it's like to work in our Sales Team, as a Showroom Lead Taker or TradePoint Advisor
Customer advisor in our Support Team
…As a Customer Advisor in our Support Team, you’ll be integral to the store’s success by ensuring everything is running to plan and that our people are taken care of and are set up to deliver great customer service. Your enthusiasm will add to the high morale in our stores and your product knowledge will continually grow in this role. You’ll need strong organisation skills and a keen eye for detail to ensure we get things done without compromising on quality. There's a lot to do, which at times can be challenging, but flexibility and dedication will help you deliver great results.
“I have been working for B&Q for a year and a half now and every day I learn something different. All of my colleagues within the store have great personalities and are always ready to help. I love that I get involved in many different roles and support a great team.”
Gunes Karsli, Customer Advisor, B&Q Enfield
There’s a variety of roles within our Support Departments – Replenishment, Pricing, Stock Picker, Warehouse and Administration.
As a Design Consultant in our Showroom Team, you’ll help inspire customers in the design of their kitchens, bathrooms and bedrooms. By designing their dream room and giving advice on installation options, you’ll help transform your customers’ homes. If you’re customer-focused and enjoy achieving targets in a fast-paced working environment, you may be exactly the right person to be out there making a difference to our colleagues and our customers.
“My job allows me to translate customers’ dreams into reality. To see an astonished, happy smile on a customers’ face once they see what I have created for them is the kind of satisfaction which cannot be beaten anywhere, and in any job for me.”
Sultan Akbar – Design Consultant, B&Q Enfield
Experts in store
As a qualified Expert in one of our stores, you’ll give professional advice and training in your specialist area. Whether you’re a Horticulturalist, Interior Designer, Plumber, Joiner or Electrician, you’ll use your expertise to help customers find the best solutions to meet their needs.
You’ll often need to give advice or explain complex situations to customers in a way that makes sense to them. Being friendly and approachable means you can positively and proactively find the solution to any home improvement challenge and ensure our customers leave the store with everything they need to see their projects through to the end.
Our Store Leadership Team take responsibility for delivering sales, exceptional service and the ongoing development of their store team through effective leadership, a proactive approach and building a strong teamwork culture. To be successful you’ll need to have previous experience working in a customer facing environment and engaging people leadership skills.
…You’ll be heading up the store team and will play a hands-on role in creating an inspirational shopping environment for our customers. You’ll be responsible for evaluating operational processes, maintaining high retail standards, developing talent and delivering profit growth through effective communication and practical leadership.
“Helping customers choose the right products for their project gives me great satisfaction - knowing they have the confidence to complete the job. No two days are the same and this is what makes coming to work exciting.”
Nigel Inglis, Unit Manager, B&Q Aberdeen
…You’ll support the Store Manager in creating a vibrant place to work and shop and delivering market-leading customer service. You’ll be responsible for engaging and motivating the store team and developing long-term sales growth within the store.
Showroom trading department manager
…You’ll be motivating and coaching your sales team to achieve targets and ensure our customers receive the best possible service and inspiration for their kitchen, bedroom and bathroom projects. If you’re an experienced, commercially astute Retail Manager with a tenacious approach to achieving and exceeding targets, you may be exactly the right person to be out there making a difference to our colleagues and our customers.
Trading department manager
…You’ll run a 'store within a store’, creating a vibrant place to work and shop and delivering market-leading customer service within your department. You’ll be responsible for engaging and motivating your team and developing long-term sales growth within the store.
There are a variety of trading departments within our stores – Building, Hardware, Seasonal, Décor, Gardening and Replenishment.
…You’ll support your Department Trading Manager in a hands-on role, helping your team to provide a great shopping experience for our customers. You’ll be motivating and coaching your team on a daily basis to help maximise performance.
Our TradePoint Team has its own unique identity within B&Q. TradePoint is designed as a trade counter, dedicated to providing an efficient service to our trade customers. As part of the TradePoint team, you’ll play a hands-on role in creating an environment where our people and our business thrive. Every day you’ll be motivating and coaching your team, using your knowledge of the local trades to understand what’s important to them, to drive your business and sales.
…You’ll take responsibility for leading and inspiring your TradePoint team, building long and short term plans that ensure the delivery of sales targets and to maximise profits. Reporting directly into the Unit Manager, you’ll have overall accountability for the performance of your TradePoint Counter.
…You’ll support the TradePoint Manager in motivating your team in providing great service and getting the job done for your customers. You’ll need to build relationships with local tradesmen to ensure we support their business needs and understand what’s important to them.
"The variety of customers, situations and products gives me a sense of job satisfaction and is a great learning tool for future development."
Livvy Owen, TradePoint Supervisor, B&Q Castlepoint, Bournemouth
Our Homefit Team, based across the country in 19 different sites, are dedicated to helping our customers create the perfect kitchen, bedroom or bathroom from beginning to end. From planning and designing through to installing, our team is made up of experienced, qualified and fully accredited trade professionals, committed to providing our customers with peace of mind. We have a variety of career opportunities in our Homefit Centres, ranging from a Homefit Centre Manager, Project Specialist to Customer Project Coordinator.