Customer Support

Get help and advice online...

At B&Q we want to make it easier for you to complete all those jobs that you want to do around your home. By using the links below, have a look at the inspirational ideas, practical advice and tools that are available on diy.com.

Customers in the Republic of Ireland cannot purchase goods online, but they can make use of the great information available. And if you cannot find what you need here, call or come into one of our stores where our qualified staff will be on hand to help you.

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Contact us

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If you need help or advice, please call your local store who will always be happy to help. Find their phone number on our store locator or call us on 1800 818 950 to be put through to the store of your choice.

For Ireland media enquiries only please call 01 6299495

Email ireland.marketing@b-and-q.co.uk

Shopping at B&Q

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You can not purchase B&Q products online in the Republic of Ireland but the staff in our 8 stores are waiting to help when you visit. And don't forget our Price Promise.

If you find any product even 1c cheaper anywhere else, we'll refund the difference and give you an extra 10% off the lower price.

Shopping at B&Q
You can not purchase B&Q products online in the Republic of Ireland but the staff in our 8 stores are waiting to help when you visit. And don't forget our Price Promise.

If you find any product even 1c cheaper anywhere else, we'll refund the difference and give you an extra 10% off the lower price.

We're so confident our prices in store are cheaper than our competitors, that if you buy a product from us and find the same product (or the equivalent in the case of the B&Q Brand) available locally for less – even if it’s a sale or special offer price – we’ll not just match that price but we’ll beat the lower price by a further 10% for your trouble. All we ask is that the lower price is generally available to any potential customer on the day that you call back, within 14 days of purchase, with a proof of purchase. Please ask in store for full Terms & Conditions.

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Payment

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Our stores accept the following credit and debit cards.

  • Visa
  • Mastercard
  • Cheques are also accepted if accompanied by a cheque guarantee card and proof of ID

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Delivery

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If you are not able to get your items home from store, why not use our store delivery service? Ask your local store for details of their delivery area.

Order/purchase value* Delivery charge
€0 - €500 €25
Over €500 FREE

*Charges refer to the value of the goods being delivered and excludes services

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Returns & refunds

Please keep your receipt for anything you buy from us. It will ensure we can help you, if you need to bring something back.

Our returns policy - terms and conditions
If you return a product unused, with the original receipt within 45 days of purchase (or delivery where applicable) we will exchange the product or issue a refund based on the original method of payment. For purchases made by debit/credit card, the same card must be used to process the refund. B&Q customer sales forms are an acceptable form of receipt.

Products that have been cut, made to measure or mixed to your requirements cannot be exchanged or refunded.
We reserve the right to refuse a return or to require proof of identity.
Your consumer rights are not affected.
If the product you purchase is faulty, or not as described, we may offer an exchange, refund or repair as appropriate, in accordance with your consumer rights.

You can return your items:
To your local B&Q Store

  • You will need to take the product, your receipt/sales advice and the debit/credit card you used for payment with you

Products delivered to you
If you buy a product which we deliver to you, you may cancel your order (or any part of it) for any reason before delivery or within 45 days after delivery by:

  • In the first instance, Calling us on 1800 946 327, emailing us at BandQCustomerServices@b-and-q.co.uk, or writing to us at Doncaster Customer Services, Catesby Business Park, White Rose Way, Doncaster, DN4 8DG to cancel the order (or part of it) and arrange collection
  • Alternatively, returning the product to your local B&Q store (you will need to bring your sales advice and the credit/debit card used for payment)
  • This is subject to the following conditions:

    • The product must be unused
    • Orders which are cut, made to measure or mixed to your requirements will not be exchanged or refunded
    • You will receive a full refund of the price paid (including relevant delivery charges) less any collection charges. If you return a part of an order, we will recalculate any applicable delivery charge for the remaining part of the order and also deduct this from the refund
    • We reserve the right to refuse a return or to require proof of identity

    YOUR CONSUMER RIGHTS ARE NOT AFFECTED

Faulty products

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If the product you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your consumer rights.

Please call us on 1800 946327 to arrange.

*Lines are open 8am to 8pm weekdays, 8am to 8pm Saturday and 10am to 4pm Sunday.

More info

Gift cards

B&Q gift cards are the ideal present for people who love decorating their homes and spending time in their garden. Gift cards offer the flexibility for the recipient to buy what they really want from over 40,000 products in store and are perfect for new home, wedding or birthday celebrations. They can be purchased in any B&Q store for any value from €1 to €1000.

Find out the balance of your gift card by locating your B&Q gift card number on the back of your card.

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View T&C's

Brochures

For your convenience all our brochures are now available for you to view online

Brochures
Help centres

Get inspirational ideas and find practical advice for any of your DIY projects

Help centres
Store locator

Find details of your nearest store here or call 1800 818 950

Store locator