Privacy
- Our privacy policy
- Control of personal information
- What information do we collect and how do we use it?
- Will B&Q share the information it receives?
- Cookies
- Links
- How does B&Q plc protect customer information?
- What choices do I have?
- Children
- How do I make a complaint to B&Q?
- Policy changes
- Tell us what you think
Our privacy policy
B&Q plc is committed to protecting your privacy. Any personal information we collect will be used in accordance with the Data Protection Act 1998 and other applicable laws.
In this Privacy Policy references to "we" and "us" are to B&Q plc.
Control of personal information
Any personal information provided to, or to be collected by, B&Q is controlled primarily by B&Q plc (company number 973387), registered office:
B&Q House,
Chestnut Avenue,
Chandler's Ford,
Eastleigh,
SO53 3LE
What information do we collect and how do we use it?
We will only collect information about individuals, where it is specifically and knowingly provided, for example, at the time of registration or at the time of ordering. This data is referred to in this policy as 'personal information'.
When you register or order, we collect personal information to process and fulfil your order(s). If you register you can save your payment card details and delivery addresses for future use. When you place an order we will carry out security checks to protect against fraudulent transactions.
We will also collect information concerning your marketing preferences. In accordance with your preferences, we may contact you; with offers and information about our goods and services; for market research purposes and to enable carefully selected third parties to contact you with offers and information about their goods and services. You may change your preferences at any time by contacting us online and using the form in Contact B&Q. If you have registered you can also change your preferences in the My Account section.
The information we collect will also be used to help us review, develop and improve the products and services we offer.
To protect against fraudulent transactions we may pass personal information to external agencies who will check the information we give them against public and private databases and may keep a record of such checks to use in future security checks.
In accordance with the marketing preferences you select on this website or subsequently, we may share your personal information with carefully selected third parties so they may contact you with offers and information about their goods and services. You may change your preferences at any time by contacting us online and using the form in Contact B&Q. If you have registered you can also change your preferences in the My Account section.
We may share non-personal aggregate statistics (group) data about visitors to this site, sales and traffic patterns with connected group companies or other parties. However we do not sell or share any information about you as an individual user of this site unless you agree to us doing so.
Our cookies do not contain any personally identifying information but they do enable us to provide features such as the Express Checkout and enable us to store items in your Shopping Basket between visits.
Most Web browsers automatically accept cookies but you can usually change your browser settings to prevent this.
It is not possible to purchase using www.diy.com unless you have cookies turned on and we recommend that you leave them turned on.
To find out more about the use of cookies on diy.com please read our Cookies policy.
Links
We may from time to time establish relationships with other companies that will enable you to access the web sites of such companies directly from our site. Each individual company operates its own policy regarding the sale of personal information and the use of cookies. If you have a particular interest or concern regarding the way your personal information will be used then you are advised to read the privacy statement on the relevant site.
We will try to provide you with links to high quality, reputable sites which we believe will be of interest and relevant to you, but please note that such third party sites are not under our control and we do not contribute to the content of such sites. When you click through to these sites you leave the area controlled by B&Q. We cannot accept responsibility for any issues arising in connection with either the third party's use of your data, the site content or the services offered to you by these sites.
How does B&Q plc protect customer information?
When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us.
Please see our Security Policy for further information. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you have finished using a shared computer.
What choices do I have?
You do not have to provide B&Q with any of the information requested, however your computer will need to accept cookies to enable you to place orders with www.diy.com.
You can update any personal information we hold about you by using the My Account section and logging in using your username and password.
You may change your preferences at any time by contacting us online and using the form in Contact B&Q. If you have registered you can also change your preferences in the My Account section.
Children
B&Q does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use www.diy.com only with the involvement of a parent or guardian.
How do I make a complaint to B&Q?
B&Q will undertake to handle a complaint fairly and competently. We will keep you informed either by telephone or email at each stage and will endeavour to fully resolve your complaint within 48 hours. If you are still not happy with the way your complaint is being handled you should write to:
B&Q Customer Services
Catesby Business Park
White Rose Way
Doncaster
South Yorkshire
DN4 8DG
Policy changes
If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. Any changes to this policy made by B&Q plc will be posted here and will take effect immediately. This policy was last updated in May 2012.
Tell us what you think
B&Q plc welcomes your questions and comments about privacy.
If you have any questions please contact B&Q.
