B&Q Online: From Kitchens & Bathrooms to Sheds & Paving; plus planning tools

Terms & conditions

Topics

diy.com

diy.com is owned and operated by B&Q plc ("we/us"). B&Q plc is registered in England and Wales under Company number 00973387 and our registered office is at B&Q House, Chestnut Avenue, Chandler's Ford, Eastleigh, SO53 3LE. Our VAT registration number is 232555575.

These Terms and Conditions apply to all use of diy.com and all transactions for the sale of goods on diy.com. Please read them carefully. They do not affect your statutory rights.

We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on diy.com.

B&Q Website Terms of Use

Introduction

In these Terms of Use, references to we, us or our (or words of similar import) means B&Q plc, a limited company registered in England (company number: 00973387), whose registered office is B&Q House, Chestnut Avenue, Chandler's Ford, Eastleigh, Hampshire SO53 3LE, United Kingdom. Our VAT registration number is GB 232 5555 75.

In these Terms of Use, references to you means the person accessing and using the Website (as defined below). If you use this Website on behalf of a company, organisation or other entity, then (i) you includes you and that company, organisation or other entity, and (ii) you represent and warrant that you are authorised to bind the company, organisation or other entity to these Terms of Use, and that you agree to these Terms of Use on behalf of yourself and the company, organisation or other entity.

This website (www.diy.com (including www.diy.com/ie), together with the websites at the following URLs: www.spaces.diy.com and www.spaces.trade-point.co.uk) (the Website) is operated by us. These Terms of Use set out the basis on which you may make use of our Website. By accessing and using our Website, you are indicating your acceptance of these Terms of Use and you agree to comply with them. If you do not agree to these Terms of Use, you may not use this Website.

The supply of any goods, products or services you order from the Website is subject to our applicable Terms and Conditions of Sale and Supply & Install Terms and any other relevant terms and conditions. We will use your personal information in accordance with our Privacy Policy.

We reserve the right to change these Terms of Use from time to time without prior notice by changing them on this Website. The Terms of Use applicable to your use of our Website will be those in force at the time you access the Website.

Accessing our Website

We do not guarantee that the Website will operate continuously or without interruptions or be error-free. You must not attempt to interfere with the proper working of this Website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt this Website or any computer system, server, router or any other internet-connected device associated with this Website. You must not misuse our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attack our Website via a denial-of-service attack, a distributed denial-of service attack or otherwise.

You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use this Website and is compatible with this Website. You also understand that we cannot and do not guarantee or promise that any content on this Website (including Material (as defined below)) will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the safety and reliability of data input and output.

From time to time, we may restrict access to certain features or parts of the Website, or the entire Website. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms of Use.

We reserve the right, in our discretion, to withdraw, suspend or modify this Website or certain features or parts of this Website with or without notice to you. There may also be times when this Website or certain features or parts of this Website become unavailable, whether on a scheduled or unscheduled basis. You agree that we will not be liable to you or to any third party for any withdrawal, suspension, modification, unavailability, inaccessibility or discontinuance of this Website or any service available on or through this Website.

Using our Website

You must not use this Website for any activities that breach any laws, infringe any person's rights, or breach any standards, content requirements or codes published by any relevant authority. You must use this Website and the information available from this Website responsibly. You must not use this Website or the information available from this Website for or in connection with any unlawful, immoral or anti-social purpose, or in a manner which is or may be damaging to our name or reputation.

You must not use this Website in any way that interferes with our systems, other users or harasses, menaces or harms anyone.

You must not use this Website to make any speculative, false or fraudulent orders.

Intellectual property rights

This Website consists of images, illustrations, graphics, video sequences, sounds, text, photographs, formats and styles of presentation, software (including HTML code) and material analogous to it, and other content (collectively, Material). All copyright, moral ownership and other intellectual property rights in the Website and the Material (and derivatives of it) are either owned exclusively by or are licensed to us or one of our affiliates.

Except as expressly set out in these Terms of Use, nothing in these Terms of Use shall give you any rights in respect of any intellectual property owned by us, our affiliates or our licensors. You must not assert or attempt to obtain any such rights.

You acknowledge our (and our affiliates') rights to the Material. Save as provided elsewhere in these Terms of Use, you must not use, copy, reproduce, modify, manipulate, transmit, distribute, perform, publish, display, participate in the transfer or sale of, license or create derivative works from, or in any way exploit, Material accessed through this Website. Where copying or transmission is expressly permitted, you must display an appropriate author attribution or copyright notice.

You may use, and download and print extracts from, this Website for your own personal use only to the extent necessary to utilise the Website and the services offered through it. If you are a TradePoint customer, you may use, and download and print extracts from, this Website solely to the extent necessary to utilise the Website and the services offered through it to provide services to your customers. No right, title or interest in any downloaded Material is transferred to you. You may not make any other use of Material on this Website. Except as expressly set out in these Terms of Use, you are not allowed to copy (whether by printing onto paper, storing on disk or any other way), distribute (including distributing copies), tamper with or alter in any way or otherwise use any Material contained in this Website.

Except as expressly set out in these Terms of Use, you are not allowed to copy or use any Material on this Website for any commercial purpose.

You are not allowed to remove any copyright, trade mark or other intellectual property notices or watermark contained in the original Material or from any Material copied or printed from the Website.

The rights granted to you under these Terms of Use shall terminate immediately upon your breach of any of these Terms of Use, and you must (at our option) return or destroy any copies of the Materials you have made.

This Website also contains certain of B&Q plc's (or an affiliated company's) trade marks (whether granted or applied for), graphics, logos and service names (collectively, Devices). The Devices are owned exclusively by us or the affiliated company and may not be copied or reproduced in any format (save as expressly provided elsewhere in these Terms of Use), or used in connection with any product or service without our prior written consent. All other trade marks not owned by us or our affiliated companies that appear on this Website are the property of their respective owners, who may not be affiliated with, connected to, or sponsored by us or our affiliated companies and you must not use those trade marks without the permission of the respective owners.

User generated content

Certain features of this Website may allow you to upload and publish materials, content and information to the Website, create bespoke materials or designs, and/or save customised content (collectively, User Content). Where you upload, publish or otherwise store User Content through this Website you are responsible for ensuring that you have any and all necessary rights, licences and permissions to use that User Content. We will not be responsible for any use of information, materials or content not provided by us. We reserve the right to remove or modify any User Content for any reason, including User Content that we believe violates these Terms.

Any User Content you upload to the Website will be considered non-confidential and non-proprietary, and you grant us the right to use, copy, host, distribute and disclose to third parties the User Content. We also have the right to disclose your identity to any third party who is claiming that any User Content posted or uploaded by you to the Website constitutes a violation of their rights (including their intellectual property rights or their right to privacy).

The views expressed by other users on our Website do not represent our views or values.

Any designs, plans or other similar materials created by you using this Website will be owned by us and may only be used by you in connection with a quotation or order for goods and/or services from us and/or the provision of goods and/or services by us to you. You assign to us all right, title and interest (including any intellectual property rights) in and to any designs, plans or other similar materials created by you using this Website (and agree to sign any document at our request and our reasonable expense to give effect to this assignment) and you waive all moral rights in and to those designs, plans and materials.

Accuracy of information

This Website is updated regularly, and content may change without notice. We are under no obligation to keep the Material up to date, and you acknowledge that it may be out of date at any given time. Material on the Website is not intended to amount to advice or authority on which reliance should be placed. We make no promise and give no assurance that any information is accurate, complete or up to date. To the extent permitted by law, we accept no liability or responsibility for any loss, damage or injury arising as a consequence of any reliance placed upon the Material, whether by a visitor to the Website or by anyone who may be informed of its contents.

On screen Video Guides and How to Manuals

Without limiting the provisions of the section entitled Accuracy of information, this Website may from time to time contain film Video Guides, How to Manuals and other guides (collectively, Guides) that are provided for general information and background purposes only. The Guides should not be relied upon as advice or as the sole source of information on how to complete a task.

Before commencing any DIY task please: assess the risks associated with what you are about to do – taking any necessary precautions; and read and follow all manufacturer’s instructions relating to the equipment, products or task you are about to use or carry out. If you are in any doubt, please stop and seek advice from a professional.

The tasks shown in the Guides should not be attempted by anyone under the age of 18 or who is inexperienced in DIY. Some tasks (for example, tasks involving gas) should only be carried out by qualified professionals.

To the extent permitted by law, B&Q and the Federation of Master Builders Limited (a company limited by guarantee registered in England (company no: 368163), whose registered office is David Croft House, 25 Ely Place, London EC1N 6TD, United Kingdom) each accept no liability for any loss, damage or injury arising as a consequence of any reliance placed upon the Guides, whether by a visitor to the Website or by anyone who may be informed of their contents. You and we agree that the Federation of Master Builders may rely on the preceding term of these Terms of Use, but that you and we can vary and terminate these Terms of Use in accordance with the provisions of these Terms of Use without the consent of the Federation of Master Builders.

In relation to the Video Guides, all references are correct at the time of filming.

We are a member of the Kingfisher Group of companies; for more information on the Kingfisher Group please visit: www.kingfisher.co.uk. We may from time to time establish links to the websites of other Kingfisher Group companies from this Website. Your use of those websites is subject to the terms of use and policies available on those websites.

From time to time we may also establish relationships with third parties that will enable you to access the websites of such third parties directly from our Website. Where this Website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources, and accept no responsibility or liability for them or for any loss or damage that may arise from your use of them. The inclusion of these hyperlinks does not imply any endorsement of the material on such sites or any association with their operators.

You may not link from another internet site to any page on this Website without our prior written consent and after entering into such agreement as we may require. We are not responsible for external websites that link to this Website.

Liability

If you are acting as a consumer

If you are acting as a consumer (which for these purposes means anyone who acts outside the course of a business, trade or profession) in your use of our Website, to the extent not prohibited by law, we accept no liability for any:

  • loss which is not foreseeable (loss is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you started to use our Website);
  • loss which arises when we are not at fault or in breach of these Terms of Use; and
  • business loss (which includes loss of profits, loss of business, contracts, goodwill, business opportunity and other similar losses).

If you are acting as a consumer, you may have certain legal rights regarding claims in respect of losses caused by our negligence or failure to carry out our obligations. Nothing in these Terms of Use is intended to limit your legal rights as a consumer. For further information about your legal rights you can contact your local authority Trading Standards Department or Citizens Advice Bureau.

If you are acting as a business user (including TradePoint customers)

If you are acting in the course of a business, trade or profession (including TradePoint customers) in your use of our Website (a business user), we accept no liability (whether arising in tort (including negligence), contract, for breach of statutory duty or otherwise) and offer no promises or assurances in relation to the Website or its content (including the Material), to the fullest extent such liability, promises and assurances can be excluded by law, and to the fullest extent permitted by law, all promises, assurances and other terms implied by law are excluded. For the avoidance of doubt, we shall have no liability to compensate you in relation to your use of the Website or its content (whether arising in tort (including negligence), contract, for breach of statutory duty or otherwise), except for any refund we make under any other agreement between us or otherwise at our discretion.

If you are acting as a business user in your use of our Website, without prejudice to the preceding paragraph, we accept no liability (whether arising in tort (including negligence), contract, for breach of statutory duty or otherwise) for any of the following losses:

  • loss of data, loss of revenue, sales, income or profits, loss of business, loss of opportunity, loss of use or production, business interruption, contracts, goodwill or reputation (in each case whether direct or indirect); or
  • any indirect or consequential loss.

If you are acting as a business user in your use of our Website, you will indemnify us from and against all actions, claims, suits, demands, liabilities, losses, costs and expenses arising out of, or in any way connected with, use of this Website by you or any other person using your login information.

Liability provisions that apply whether you act as a consumer or business user

We will not be liable to you where performance of any of our obligations is prevented or restricted by any circumstance or cause beyond our reasonable control.

We will not be liable for the accuracy and suitability of (i) design tools on this Website and (ii) designs, plans or other similar materials created using this Website or the design tools hosted on it. We recommend that you have a survey, whether carried out by us or a third party, before carrying out any work based on such design tool, designs, plans or similar materials. You (or your installer if you have engaged one) must ensure that any goods (including their dimensions) and/or services that you purchase based on such design tool, designs, plans or similar materials are appropriate for your project.

Nothing in these Terms of Use excludes or limits our liability for (i) death or personal injury caused by our negligence, (ii) fraud or fraudulent misrepresentation, and (iii) any other liability that cannot be excluded or limited under applicable law.

Contacting us

To contact us (including to discuss any complaint), please see our Contact Us page on the Website. Any formal legal notices should be sent to us at the postal address specified in the Introduction section of these Terms of Use, marked for the attention of the Company Secretary of B&Q plc.

Other important terms

Failure by us to enforce a right does not result in waiver of such right.

Each of the provisions of these Terms of Use operates separately. If any provision (or part of any provision) (including any terms in which we exclude or limit our liability to you) is found to be invalid, illegal or unenforceable: (i) that provision (or part-provision) will, to the extent required, be excluded from forming part of these Terms of Use; and (ii) the remaining provisions will be unaffected and will remain in full force and effect.

You may not assign or transfer your rights or obligations under these Terms of Use.

Except as expressly stated, a person who is not a party to these Terms of Use shall not have any rights under or in connection with these Terms of Use by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

Subject to the following paragraph, you and we agree that these Terms of Use are governed by the law of England and Wales and that any dispute between you and us arising out of or in connection with these Terms of Use (including non-contractual disputes or claims) will only be dealt with by the courts of England and Wales.

Regardless of the above paragraph, you and we agree that if:

  • you are a consumer (as defined in the Liability section) resident in a part of the United Kingdom other than England, the law of that part of the United Kingdom will apply to these Terms of Use and any dispute between you and us arising out of or in connection with these Terms of Use (including non-contractual disputes or claims) will be dealt with by the courts located there;
  • you are a consumer (as defined in the Liability section) resident in Éire, Irish law applies to these Terms of Use and any dispute between you and us arising out of or in connection with these Terms of Use (including non-contractual disputes or claims) will be dealt with by the Irish courts;
  • you are a consumer (as defined in the Liability section) resident in Jersey, Jersey law applies to these Terms of Use and any dispute between you and us arising out of or in connection with these Terms of Use (including non-contractual disputes or claims) will be dealt with by the Jersey courts; and
  • you are a consumer (as defined in the Liability section) resident in Guernsey, Guernsey law applies to these Terms of Use and any dispute between you and us arising out of or in connection with these Terms of Use (including non-contractual disputes or claims) will be dealt with by the Guernsey courts,

provided that, where we are allowed to do so by law, we may bring a claim against you in the English courts.

These Terms of Use were last updated on 2nd December 2013.

B&Q Terms and Conditions of Sale

THESE TERMS SET OUT THE BASIS ON WHICH WE MAY SELL PRODUCTS TO YOU. PLEASE READ THESE TERMS CAREFULLY.

WE DRAW YOUR ATTENTION TO YOUR CANCELLATION RIGHTS IN CLAUSE 8 AND THE LIMITS OF OUR LIABILITY IN CLAUSE 10.

1 Words used in these Terms

1.1 In these Terms, when we say:

1.1.1 you or your, we mean you, the customer ordering Products;

1.1.2 we, us or our, we mean the B&Q entity from whom you purchase Product(s), being (depending on the circumstances):

  • B&Q plc, a limited company registered in England (company number 00973387), whose registered office is
    B&Q House, Chestnut Avenue, Chandler's Ford, Eastleigh, Hampshire, SO53 3LE, United Kingdom and whose VAT registration number is GB 232 5555 75;
  • B&Q Ireland Limited, a limited company registered in Éire (company number 0156844), whose registered office is
    First Floor, Fitzwilton House, Wilton Place, Dublin 2, Éire and whose VAT registration number is IE 6554344D;
  • B&Q (Retail) Jersey Limited, a limited company registered in Jersey (company number 9769), whose registered office is
    La Motte Chambers, St Helier, JE1 1PB, Jersey and whose GST registration number is 879; and
  • B&Q (Retail) Guernsey Limited, a limited company registered in Guernsey (company number 2572), whose registered office is
    Canada Court, Upland Road, St Peter Port, GY1 3BQ, Guernsey;

1.1.3 Delivery Terms, we mean the terms that apply to our delivery services, full details of which can be found in store and on our Website;

1.1.4 order, we mean an order placed by you for Product(s) in store, through our Website, by telephone or using such other means as we may permit from time to time;

1.1.5 our agreement, we mean our agreement as defined in clause 2.1;

1.1.6 Privacy Policy, we mean our privacy policy, full details of which can be found in store and on our Website;

1.1.7 Product or Products, we mean the goods and products that we sell;

1.1.8 Terms, we mean these terms and conditions of sale; and

1.1.9 Website, we mean the website (www.diy.com (or such other URL as we may specify from time to time)) that is operated by us or on our behalf.

1.2 If you order Product(s) on behalf of a company, organisation or other entity, then (i) you (as defined in clause 1.1.1) includes you and that company, organisation or other entity, and (ii) you represent and warrant that you are authorised to bind the company, organisation or other entity to our agreement (including these Terms), and that you agree to our agreement (including these Terms) on behalf of yourself and the company, organisation or other entity.

1.3 These Terms set out the basis on which we may sell Products to you. Please read these Terms carefully. Subject to clause 3.5, by submitting an order for and/or purchasing any Product, you are indicating your acceptance of these Terms and you agree to be bound by these Terms. If you do not accept these Terms, you will not be able to order or purchase any Products from us.

1.4 These Terms are only in the English language. Our agreement will not be filed by us.

1.5 If you view these Terms via our Website, you should print a copy of these Terms or save them to your computing device for future reference.

2 Our agreement

2.1 Each order you place and purchase of Product(s) you make is subject to these Terms, our Delivery Terms (where relevant), and any additional terms that apply to any quote we may give or any promotional or special offers (together our agreement).

3 The order process and formation of the contract between us

3.1 Please see the how to shop section of our Website for information on how to place an order via the Website. You will have an opportunity to check and correct any input errors in your orders via the Website up until the point at which you submit your order by clicking the confirm order and pay (or similar) button on the check out page of our Website. Please carefully check your order at each stage of the order process. Once you have clicked the confirm order and pay (or similar) button, you will need to pay for the Products you have ordered via the Website.

3.2 Your order is an offer to purchase from us. When you place an order with us (or otherwise offer to make a purchase from us), you do so in accordance with the terms of our agreement, subject to our acceptance of your order (or offer to make a purchase). If you place an order via our Website (or where we have otherwise stated that we will), we will send you an email acknowledging receipt of your order, together with your order number and details of the Product(s) you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order.

3.3 Unless we have notified you that we do not accept your order (or offer to make a purchase) or you have cancelled it in accordance with our returns policy, we accept your order (or offer to make a purchase) as follows:

3.3.1 subject to clauses 3.3.2 and 3.3.3, where you place an order via the Website, we accept your order when the Products are despatched to you or at the point the Products are collected by you in store (as the case may be);

3.3.2 where you place an order via the Website for Products which are cut, made to measure, mixed to your requirements, or otherwise customised or made to your specifications, we accept your order seven days after the date of your order or when we start to cut, make, mix or customise those Products, whichever is earlier;

3.3.3 where you place an order via the Website for Products which are perishable (such as plants or turf) or liable to deteriorate or expire rapidly, we accept your order seven days after the date of your order or when we start to prepare the Products for delivery or collection, whichever is earlier;

3.3.4 where you place an order in store, we accept your order when we provide you with a sales advice confirming that the order has been placed and processed; and

3.3.5 when you place an order by telephone, we accept your order when we confirm that the order has been placed and processed.

3.4 We may choose not to accept your order (or offer to make a purchase) for any reason and we will not be liable to you or to anyone else in those circumstances. If we do not accept your order (whether in whole or in part) we will refund any monies paid in connection with that order (or that part of the order that we do not accept).

3.5 Our agreement is formed when we accept your order (or offer to make a purchase). In relation to orders via the Website, where Products you have ordered fall within two or more of the Product types identified in clauses 3.3.1, 3.3.2 and 3.3.3, a separate agreement is formed for each Product when we accept your order for that Product. The processing of your payment and acknowledgment of receipt of your order (whether by email, telephone or otherwise) does not constitute legal acceptance of your order.

3.6 If we accept your order, we have a legal duty to supply our Products in conformity with our agreement.

4 Buying from us

4.1 You must be 18 or over to purchase Products from us via our Website. Certain Products (for example knives) can only be purchased if you satisfy the legal age requirement for that Product which can be found in the relevant Product description. We are not allowed by law to supply these Products to you if you do not satisfy these age requirements. If you are underage please do not attempt to order or purchase these Products. By ordering and/or purchasing Products you agree that you satisfy the legal age requirements for those Products. We reserve the right not to supply any age restricted Products where we reasonably believe that you are below the relevant legal age for those Products.

4.2 For safety reasons, we reserve the right to restrict sales of gas fittings and appliances to professionally registered plumbers and heating engineers.

4.3 We will take reasonable steps to display as accurately as possible the colours, appearance and other detailing of our Products (and their packaging) in the images that appear on the Website and in our catalogues and other media. However, we do not guarantee that the images, appearance and other detailing that appear on the Website and in our catalogues and other media will exactly reflect the colour, appearance or detailing of the physical Product (or its packaging). Your Products (and their packaging) may vary slightly from those images.

4.4 Natural products may show some colour variation. To the extent permitted by law, we accept no liability associated with such variations.

4.5 Any information on the Website and in our catalogues and other media regarding sizing, weights, capacities, dimensions and measurements of Products is included as a guide only. If you are concerned about the precise size, weight, capacity, dimensions or measurements of any Product you require, we recommend that you contact us prior to placing an order and/or purchasing a Product.

4.6 If your order includes Products that are made according to measurements you provide us, please ensure these measurements are correct and accurate as your right of return as set out in clause 8 below will not be available unless the Products are faulty, damaged or incorrectly delivered.

4.7 Where we agree to provide a specifically designed plan as part of or in connection with your order, you will be responsible for checking the accuracy and suitability of the plan and ensuring it meets your requirements before placing an order. Any such plan is, and remains, our property and may not be reproduced in whole or in part without our prior written consent. Any such plan may only be used by you in connection with a quotation or order for Products and/or services from us and/or the provision of Products and/or services by us to you. You are responsible for checking that the details of the plan, and any resulting quotation, are complete, accurate and meet your requirements before committing yourself to an order.

5 Price, delivery charges and availability

5.1 Unless otherwise stated, prices for Products are inclusive of applicable sales tax (including VAT (or GST in Jersey)). Sales tax will be applied and will be shown on your invoice at the current applicable rate. Sales tax amounts stated may be subject to rounding variances. The exact amount of sales tax will be shown on the sales tax invoice (where provided). This will not affect the total price inclusive of sales tax.

5.2 Prices for Products exclude delivery charges unless expressly stated otherwise. Delivery charges vary depending on the Product(s) you order, the delivery address and the delivery method you select; please see our Delivery Terms for further details. When you place an order via our Website, delivery charges are calculated automatically in your shopping basket depending on your choices and added to your order.

5.3 We may update prices at any time. Despite our best efforts, a small number of the thousands of products we sell may occasionally be mispriced. If this happens then we will not be obliged to supply the Products at the incorrect price or at all. We will (at our discretion) either cancel your order and refund the price you have paid or endeavour to contact you and ask you whether you wish to continue with the order at the correct price. If we are unable to contact you or you do not wish to continue with the order at the correct price, we will cancel your order and refund the price you have paid.

5.4 From time to time we may apply promotional prices to Products, including Website or in-store only prices. These promotional prices will only apply in the context in which the promotion is given and are subject to the terms of that promotion. For example, Website only prices will not be applicable to in-store orders or purchases, and in-store only prices will not be applicable to Website orders or purchases. To take advantage of promotional prices, you must quote the relevant promotion code when you order (where applicable). We may update promotions at any time.

5.5 Prices for commodity goods will be updated regularly, please visit our Website or ask in store for further details.

5.6 Where we provide a quote to you it will be subject to the terms and conditions applicable to that quote.

5.7 All Products are subject to availability. If you order Products which are not available from stock, we will take reasonable steps to contact you to discuss how you wish to proceed. You will have the option to wait until the Products are available from stock, or cancel your order. If the Products are unlikely to be restocked (or we are unable to contact you), we will cancel your order for those Products and refund the price you have paid for those Products.

6 Payment

6.1 The total cost of your order and/or purchases is the price of the Products and applicable delivery charges.

6.2 We must receive payment in advance before your order and/or purchase can be processed, unless we have agreed otherwise in advance in writing.

6.3 Payment can be made by most major credit or debit cards in accordance with the payment methods section of our Website.

6.4 If you use a credit/debit card to pay for your order, you must use your credit/debit card or a credit/debit card that you are otherwise authorised to use. All credit/debit card holders are subject to validation checks by third parties and authorisation by the card issuer. If the issuer of the card refuses to authorise payment or any other validation checks return adverse results, we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.

6.5 We are not responsible for the card issuer or bank charging the cardholder as a result of our processing of the credit/debit card payment in accordance with your order.

6.6 You are responsible for all orders placed by your authorised employees.

7 Getting your Products

7.1 If you order Products for delivery then the terms that apply to that delivery will depend upon the Product(s) that you order, the delivery address and the delivery method you select. Unless we specifically agree otherwise, we only deliver to the areas indicated in our Delivery Terms. Depending on your location, some Products may only be available in store and some items may not be available to purchase on our Website.

7.2 You can see a full set of our Delivery Terms on the Website.

7.3 Subject to availability and our Delivery Terms, where we have agreed to deliver the Products, we will use reasonable endeavours to do so on any specified date we agree, or if no date is specified, within 30 days of the date of your order. In the case of unforeseen circumstances beyond our reasonable control (for example, adverse weather conditions, unpredictable delays caused by traffic congestion, road works, diversions or mechanical breakdowns) we may not be able to deliver the Products within these timescales and we will not be liable for any delay or failure to deliver the Products if the delay or failure is wholly or partly caused by such circumstances. In the event that a delivery does not take place, we and you will agree an alternative delivery date.

7.4 You must also do all that you reasonably can to enable the delivery to take place on the given date. If we are unable to deliver the Products as a result of your action or inaction (for example, you are not present at your property), we will need to arrange an alternative delivery date and we reserve the right to charge you a further fee for this.

7.5 For reasons of health and safety and to avoid any property damage, certain Products can only be delivered to the exterior of a ground floor location at the delivery address. You must therefore make your own arrangements at your own risk if the relevant item needs to be transported from the delivery location. We will not provide any unpacking, installation, fitting or waste removal services, unless otherwise agreed by us.

7.6 Unless we have agreed otherwise, Products must be signed for on delivery by a person aged 18 or over. Delivery will be completed when we deliver the Products to the address you specified in your order.

7.7 If you do not receive your Products on the stated delivery date, you must notify us immediately. We recommend that you do not schedule or commence any installation work until after you have received your ordered Products and checked all of them for any defects or missing parts.

7.8 Each Product remains our property until you have paid for it in full or we have provided the Product to you (whichever occurs later), whereupon you will own the Product. On delivery of the Products to you or collection of the Products by you (as the case may be), the Products shall be at your risk and responsibility and you will be responsible for their safekeeping and we will not be responsible for any damage or fault arising from incorrect storage.

7.9 Until ownership of the Products passes from us to you, you shall hold the Products on our behalf and shall store the Products at your own cost separately from all other products in your possession and marked in such a way that they are clearly identified as our property. We may, before ownership of the Products passes to you, require you to deliver up the Products to us and, if you fail to do so, may repossess the Products. You grant us an irrevocable licence to enter, with or without vehicles, any of your premises for the purpose of inspecting or repossessing the Products.

8 Cancellation and Returns

8.1 Please keep your proof of purchase for anything you buy from us. Although you are not obliged to, doing so will ensure we can help you if you need to bring something back.

8.2 You may cancel your order (or any part of it) and return your Products for any reason before dispatch (where applicable) or within 45 days after the date of delivery or collection (as the case may be) by:

8.2.1 calling us on 0333 0143357 (or 1800 946327 if you are calling from the Republic of Ireland) (lines are open 8am to 8pm weekdays, 8am to 8pm Saturday and 10am to 4pm Sunday), e-mailing us at home.delivery@b-and-q.co.uk, or writing to us at B&Q House, Chestnut Avenue, Chandler's Ford, Eastleigh, Hampshire, SO53 3LE, United Kingdom to cancel the order (or part of it) and arrange return; or

8.2.2 returning the Product to a B&Q store (please bring your proof of purchase and, where applicable, the credit/debit card used for payment).

Where your order comprises multiple delivery shipments, the 45 day cancellation period for the Products in your order runs from the date of the delivery of the last shipment to you.

8.3 You will lose your right to cancel after the expiry of the 45 day period referred to in clause 8.2 (this does not affect your rights if there is any problem with the Products).

8.4 You may use the cancellation form at the end of these Terms, but you do not have to.

8.5 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

8.6 The right to cancel your order set out above is subject to the following exclusions:

8.6.1 Products which are cut, made to measure or mixed to your requirements, or otherwise customised or made to your specifications will not be exchanged or refunded unless they are faulty or incorrectly delivered;

8.6.2 Products which are liable to deteriorate or expire rapidly, including perishable Products such as plants or turf, will not be exchanged or refunded unless they are faulty or incorrectly delivered;

8.6.3 your right of cancellation does not apply to Products which are not suitable for return due to health or hygiene reasons, if you have opened the Product packaging after delivery or collection; and

8.6.4 your right of cancellation does not apply to Products which become mixed inseparably with other items after delivery or collection (which may be the case where the Products are installed).

8.7 In relation to Products delivered to you, you may need to take delivery of the Products before you can cancel your order if the Products are placed into our delivery process before we receive your notice of cancellation. This does not affect your rights under this clause and clause 9.

8.8 Following cancellation, we will refund you the price paid for the cancelled order (or part of the order cancelled), less any collection or return costs or charges (if any). Where you cancel the entire order, we will also refund the standard delivery charges paid (if any), or an amount equal to those charges if you elect to use a more expensive delivery method. Where you cancel part of an order, we may recalculate any applicable delivery charge and deduct this from the refund. We will pay the refund within 14 days after the day:

8.8.1 you notified us to cancel your order, where you have not received the Products (and the Products have not been despatched to you);

or

8.8.2 we receive the Products you returned to us, where you are in receipt of the Products;

or

8.8.3 you provide us with a proof of return for the Products, where you have returned the Products but we have not yet received them.

8.9 If you paid for your order using a credit/debit card, we will refund you on the credit/debit card used to pay for the order; if you paid for your order by cheque, we will provide you with a cheque for the amount of the refund; if you paid for the order in cash, we will refund you in cash or, at our discretion, by cheque; if you paid for your order using a gift card, we will credit a gift card with the amount of the refund.

8.10 You must arrange for the return of the Product(s) as soon as possible and in any event not later than 14 days after the day on which you cancel your order, unless we agree that you may dispose of the Products (in which case you must comply with any disposal instructions). Unless the Product(s) is(are) faulty or not as described or purchased and delivered simultaneously while we are in your property, you will be responsible for the cost of returning the Product(s). For certain Products we offer a collection service. Please contact us for further details. We may charge a fee for this service (the fee will depend on the Products returned, but will not exceed £50).

8.11 You must keep the Product(s) you wish to return in your possession and take reasonable care of the Product(s) at all times while they are in your possession. This means that you must not use the Products (except to the extent reasonably necessary to inspect and examine them).

8.12 We reserve the right to make a deduction from the amount of any refund for loss in value of the Products returned where the Products show signs of unreasonable use; for these purposes, unreasonable use includes handling the Products beyond what is necessary to establish the nature, characteristics and functioning of the Products, in particular, if it goes beyond the sort of handling that might reasonably be allowed in a shop. Where you are in possession of the Products (or they have been dispatched to you), we may withhold any refund until we have received the Products or you have supplied proof of return for the Products.

8.13 We reserve the right to require proof of identity.

YOUR CONSUMER RIGHTS ARE NOT AFFECTED

9 Faulty Products

9.1 On receipt of the Products you must check they match your order. If there is any problem, or if they are defective or damaged you must notify us as soon as is reasonably possible. Claims may be reduced or rejected if we have not been given an opportunity to put matters right.

9.2 In addition to the right to cancel an order as described in clause 8, if there is a problem with your order or the Product(s) you purchase is(are) faulty, we may make good any shortage or non-delivery, or offer a repair, exchange or refund as appropriate in accordance with your consumer rights. Please call us on 0333 0143357 (or 1800 946327 if you are calling from the Republic of Ireland) (lines are open 8am to 8pm weekdays, 8am to 8pm Saturday and 10am to 4pm Sunday) or e-mail us at home.delivery@b-and-q.co.uk to arrange. Alternatively, you can return faulty Products in store

10 Liability

If you are acting as a consumer

10.1 If you are acting as a consumer (which for these purposes means anyone who acts outside the course of a business, trade or profession) in your ordering and/or purchasing of Products, to the extent not prohibited by law, we accept no liability for any:

10.1.1 loss which is not foreseeable (loss is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you and we entered into our agreement);

10.1.2 loss which arises when we are not at fault or in breach of our agreement; and

10.1.3 business loss (which includes loss of profits, loss of business, contracts, goodwill, business opportunity and other similar losses).

10.2 If you are acting as a consumer, you may have certain legal rights regarding claims in respect of losses caused by our negligence or failure to carry out our obligations. Nothing in our agreement is intended to limit your legal rights as a consumer. For further information about your legal rights you can contact your local authority Trading Standards Department or Citizens Advice Bureau.

If you are acting as a business customer

10.3 If you are acting in the course of a business, trade or profession in your ordering and/or purchasing of Products (a business customer), we shall have no liability to compensate you (whether in contract, tort (including negligence), breach of statutory duty or otherwise), other than any refund we make under our agreement or otherwise at our discretion.

10.4 Without prejudice to clause 10.3, if you are acting as a business customer in your ordering and/or purchasing of Products, we accept no liability (whether arising in contract, tort (including negligence), for breach of statutory duty or otherwise) for any of the following losses:

10.4.1 loss of profits, revenue, sales, income, or business;

10.4.2 loss of savings;

10.4.3 loss of use or production;

10.4.4 loss of goodwill;

10.4.5 business interruption;

10.4.6 subject to clause 9, remedial costs if the Products are damaged or defective;

10.4.7 damage to property or possessions through use or misuse of the Products;

10.4.8 loss caused by delay or other late performance; and

10.4.9 indirect or consequential losses.

10.5 If you are acting as a business customer in your ordering and/or purchasing of Products, you acknowledge and agree that all our obligations to you are set out in our agreement.

10.6 If you are acting as a business customer in your ordering and/or purchasing of Products, except as set out in our agreement, all other terms, warranties, representations and conditions implied by statute, common law or otherwise (including fitness for purpose) are excluded to the fullest extent permitted by law.

10.7 Subject to clause 10.8, we will not be responsible to you or, if you are undertaking work for another person, to any other person, for the use or installation of any Products by you (or on your behalf). Accordingly, as a business customer, you hereby agree to hold us harmless, and indemnify us, against any liability associated with any claim or allegation that we are responsible for any failings in the installation or use of Products that we supply.

Liability provisions that apply whether you act as a consumer or business customer

10.8 Nothing in our agreement limits or excludes our liability for fraud or fraudulent misrepresentation, death or personal injury caused by our negligence or for any other liability which cannot be limited or excluded by law.

10.9 Our Website, catalogues and other media may contain information and materials created and submitted by third parties, and, subject to clause 10.8, we exclude liability for all losses arising from any error, omission or inaccuracy in any such information and material.

11 Our rights to cancel

11.1 We may cancel our agreement by notice in writing to you if you are in breach of our agreement, you become unable to pay your debts when they fall due or proceedings are or are reasonably likely to be commenced by or against you alleging bankruptcy or insolvency or an administrator, receiver or administrative receiver is appointed or is reasonably likely to be appointed over all or part of your undertaking and assets. Upon cancellation, any money due to us in respect of our agreement which has been cancelled shall become immediately due and payable and we shall be under no further obligation to supply Products to you, provided that where you have paid for Products in advance of our cancellation of our agreement, we shall, at our discretion, supply those Products to you or cancel the supply of those Products and refund you the price paid for those Products.

12 Events beyond our control

12.1 We shall have no liability to you for any failure or delay in supply or delivery, nor if performance of any of our obligations is prevented or restricted, nor for any damage or defect to Products supplied or delivered under our agreement, in each case that is caused by any event or circumstance beyond our reasonable control (including, without limitation, the following to the extent these are outside our reasonable control: accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, failure of telecommunications networks, inability to use transport networks, acts of God, terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or restraints of Government, and imposition of restrictions on imports or exports).

13 Disposal of electrical and electronic equipment

13.1 The WEEE regulations aim to ensure waste from certain electrical and electronic equipment is reduced, separated from household waste, and ultimately disposed of in a sound environmental manner. If you are a business customer (as defined above), you agree that the collection, recovery/treatment and disposal of non-household electrical or electronic equipment purchased from us will be your responsibility. In the case of household waste, please take this waste to your nearest designated collection facility (DCF). To find your nearest DCF go to www.recycle-more.co.uk. We are making financial contributions towards the running of these facilities and the onward recycling of this waste.

14 Your information

14.1 In the course of our dealings with you we will collect and process personal information about you, including to administer and process your order, and to provide the Products. Further information on the manner in which we process personal information is set out in our Privacy Policy, a copy of which is available on our Website.

14.2 Calls to our contact centre may be monitored and/or recorded for quality control and training purposes.

15 Complaints

15.1 If you make a complaint, we will endeavour to keep you informed either by telephone or email at each stage of the complaints handling process and will endeavour to fully resolve your complaint as soon as possible.

16 Contacting us and you

16.1 If you have any questions, complaints or concerns with respect to your order or these Terms, please contact us as follows:

16.1.1 by telephone: on 0333 0143357 (or 1800 946327 if you are calling from Republic of Ireland) (lines are open 8am to 8pm weekdays, 8am to 8pm Saturday and 10am to 4pm Sunday);

16.1.2 by email at: home.delivery@b-and-q.co.uk or

16.1.3 by post at: B&Q House, Chestnut Avenue, Chandler's Ford, Eastleigh, Hampshire, SO53 3LE, United Kingdom

16.2 Any formal legal notices should be sent to B&Q House, Chestnut Avenue, Chandler's Ford, Eastleigh, Hampshire, SO53 3LE, United Kingdom, marked for the attention of the Company Secretary of B&Q plc.

16.3 If we have to contact you or give you notice in writing, we will do so by email or by hand or by pre-paid post to the address you provide to us in your order or we otherwise hold for you.

17 Governing law and venue for disputes

17.1 Subject to clause 17.2, you and we agree that our agreement is governed by the law of England and Wales and that any dispute between you and us arising out of or in connection with our agreement (including non-contractual disputes or claims) will only be dealt with by the courts of England and Wales.

17.2 Regardless of clause 17.1, you and we agree that if:

17.2.1 you are a consumer (as defined in clause 10.1) resident in a part of the United Kingdom other than England and Wales, the law of that part of the United Kingdom will apply to our agreement and any dispute between you and us arising out of or in connection with our agreement (including non-contractual disputes or claims) will be dealt with by the courts located there;

17.2.2 you are a consumer (as defined in clause 10.1) resident in Éire, Irish law applies to our agreement and any dispute between you and us arising out of or in connection with our agreement (including non-contractual disputes or claims) will be dealt with by the Irish courts;

17.2.3 you are a consumer (as defined in clause 10.1) resident in Jersey, Jersey law applies to our agreement and any dispute between you and us arising out of or in connection with our agreement (including non-contractual disputes or claims) will be dealt with by the Jersey courts; and

17.2.4 you are a consumer (as defined in clause 10.1) resident in Guernsey, Guernsey law applies to our agreement and any dispute between you and us arising out of or in connection with our agreement (including non-contractual disputes or claims) will be dealt with by the Guernsey courts,

provided that, where we are allowed to do so by law, we may bring a claim against you in the courts of England and Wales.

17.3 In addition to your legal rights, if a problem arises with our Products which is not resolved to your satisfaction, you may, for certain Products, contact the Furniture Ombudsman, who provides a dispute resolution service. The Furniture Ombudsman has issued a Code of Practice, which we are bound by with respect to certain Products. For your protection and as part of the Furniture Ombudsman's dispute resolution service, B&Q deposits certain amounts into a trust account managed by the Furniture Ombudsman. For further information on the Furniture Ombudsman and the Products covered by the Furniture Ombudsman, please see www.thefurnitureombudsman.org.

18 Other important terms

18.1 If any provision of our agreement (including any provision in which we exclude or limit our liability to you) is found to be invalid or unenforceable in whole or in part, the validity of the other provisions of our agreement and the remainder of the provision in question shall not be affected.

18.2 No person other than you and us shall have any rights to enforce our agreement, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

18.3 If we fail to insist that you perform any of your obligations under our agreement, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

18.4 You may not assign or transfer your rights or obligations under our agreement, unless we agree in writing.

18.5 Before working with electricity, gas or water you should always consult an appropriate professional electrician or plumber with appropriate qualifications and accreditations (for example, Gas Safe registered). Always read and follow any relevant manuals and safety instructions. When working with electricity always turn off the mains.

18.6 Asbestos may be found in some older properties. If you have any concerns about the presence of asbestos you should seek advice from a licensed asbestos company.

18.7 In connection with building work, we cannot advise on planning permission or building regulation issues. You are responsible for obtaining all necessary planning permission and local authority consents and permissions (and all other relevant consents and permissions) for any work to be carried out and allowing us or our agent to inspect these prior to the commencement of work.

18.8 We may update, vary and amend these Terms from time to time without prior notice. Each time you order or otherwise purchase a Product from us, the Terms in force at that time will apply (as set out on our Website or available in store). Please check in store or on our Website to ensure that you understand which Terms apply.

These Terms were last updated on 13th June 2014.

To: B&Q Plc

Address: B&Q Customer Services, B&Q House, Chestnut Avenue, Chandler's Ford, Eastleigh, Hampshire, SO53 3LE, United Kingdom

Email address: home.delivery@b-and-q.co.uk

I/we hereby give notice that I/we cancel my/our contract of sale of the following goods/for the supply of the following service:





Ordered on/received on:


Name of consumer(s):


Address of consumer(s):


Signature of consumer(s) (only if this form is notified on paper):


Date:

Supply & Install Terms & Conditions

THE FOLLOWING TERMS AND CONDITIONS WILL APPLY TO YOUR ORDER. PLEASE MAKE SURE THAT YOU READ THEM CAREFULLY BEFORE ENTERING INTO THIS AGREEMENT.

WE DRAW YOUR ATTENTION TO YOUR CANCELLATION RIGHTS IN CLAUSE 11 AND THE LIMITS OF OUR LIABILITY IN CLAUSE 15.

1. Words used in these Terms

1.1 "Customer Advisor" means a member of the B&Q staff, who is not a qualified tradesman, who produces a Plan for you or assists you with the production of a Plan.

1.2 "Delivery Terms" means the terms that apply to our Product delivery services, full details of which can be found in store and on our Website.

1.3 "Estimate" means an estimated price for Products and/or Services. It is not part of the Order and cannot be accepted by you.

1.4 "Order" means your order for the Products, Services and/or a Survey (as applicable), placed in store, through our Website, by telephone or using such other means as we may permit from time to time.

1.5 "our agreement" means the agreement pursuant to which we provide the Products, Services and/or Surveys, comprising these Terms and any additional terms that apply to any Services we provide, quote we give or any promotional or special offers.

1.6 "Plan" means a design plan created using our design tool, whether produced by you or a Customer Advisor and whether based on either: (i) a basic visual inspection of the area specified by you; or (ii) measurements and descriptions provided by you, in each case for the purposes of providing you with an Estimate.

1.7 "Products" means the goods and products that we sell.

1.8 "Quotation" means a fixed price for Products and/or Services provided by us against which you can place an Order in accordance with these Terms.

1.9 "Sales Advice" means a document provided by us to you which confirms your Order and which contains details of the Products, Services and/or Survey(s) (as applicable) to be supplied to you together with the price for those Products, Services and/or Survey(s).

1.10 "Services" means the services ordered by you and set out in the Quotation and/or Sales Advice (as the case may be).

1.11 "Survey" means a visual inspection of the area specified by you in order to: (i) verify the Plan; and/or (ii) produce a Quotation.

1.12 "Terms" means the terms and conditions set out in this document.

1.13 "we", "us" or "our" means the B&Q entity from whom you order and purchase Products, Services and/or Surveys (as applicable), namely (depending on the circumstances):

  • for UK customers (and customers in the Isle of Man), B&Q plc, a limited company registered in England and Wales (company number 00973387), whose registered office is B&Q House, Chestnut Avenue, Chandler's Ford, Eastleigh, Hampshire, SO53 3LE, United Kingdom and whose VAT registration number is GB 232 5555 75;
  • for Éire customers, B&Q Ireland Limited, a limited company registered in Éire (company number 0156844), whose registered office is First Floor, Fitzwilton House, Wilton Place, Dublin 2, Éire, and whose VAT registration number is IE 6554344D;
  • for Jersey customers, B&Q (Retail) Jersey Limited, a limited company registered in Jersey (company number 9769), whose registered office is La Motte Chambers, St Helier, JE1 1PB, Jersey and whose GST registration number is 879; or
  • for Guernsey customers, B&Q (Retail) Guernsey Limited, a limited company registered in Guernsey (company number 2572), whose registered office is Canada Court, Upland Road, St Peter Port, GY1 3BQ, Guernsey.

"Website" means the website (www.diy.com (or such other URL as we may specify from time to time)) that is operated by us or on our behalf.

"you" or "your" means the person(s) placing an Order.

2. Basis of sale

2.1 These Terms apply to your Orders for, and purchases of, Products, Services and/or Surveys in connection with B&Q Spaces or B&Q Homefit and such other service offerings as we may determine from time to time.

2.2 Please check that your Order (and where relevant your Quotation) is complete and accurate before you commit yourself to your Order. Following receipt of your Order we may (depending on the nature of your Order) provide you with a Sales Advice. Please check the Sales Advice when you receive it; you must notify us if the Sales Advice is inaccurate.

2.3 Please see the How to shop section of our Website for information on how to place an Order via the Website (where this is applicable). You will have an opportunity to check and correct any input errors in your Orders via the Website up until the point at which you submit your Order by clicking the confirm order and pay (or similar) button on the checkout page of our Website. Please carefully check your Order at each stage of the order process. Once you have clicked the confirm order and pay (or similar) button, you will need to pay for your Order.

2.4 Your Order is an offer to purchase from us. When you place an Order with us, you do so in accordance with these Terms, subject to our acceptance of your Order.

2.5 Unless we have notified you that we do not accept your Order or you have cancelled it in accordance with our returns policy, we accept your Order as follows:

2.5.1 where you place an Order via the Website, we accept your Order: (i) seven days after the date of the Order; or (ii) when we start to provide the Survey or Services or make the Products to your specification or dispatch the Products or the Products are collected by you in store (as the case may be), whichever is earlier;

2.5.2 where you place an Order in store, we accept your Order when we provide you with a Sales Advice confirming that the Order has been placed and processed; and

2.5.3 when you place an Order by telephone, we accept your Order when we confirm that the Order has been placed and processed.

2.6 These Terms (and our agreement) will become binding on you and us when we accept your Order as described in the preceding paragraph. The processing of your payment and acknowledgment of receipt of your Order (whether by email, telephone or otherwise) does not constitute legal acceptance of your Order.

2.7 We may choose not to accept your Order for any reason and we will not be liable to you or to anyone else in those circumstances. If we do not accept your Order (whether in whole or in part) we will refund any monies paid in connection with that Order (or that part of the Order that we do not accept).

2.8 If we accept your Order, we have a legal duty to supply any Products ordered in conformity with our agreement.

2.9 These Terms are between you and us, regardless of whether a third party pays for the Order.

2.10 The provision of the Services may be subject to additional terms. Where this is the case, these additional terms will be brought to your attention.

2.11 These Terms are only in the English language. These Terms will not be filed by us.

2.12 If you view these Terms via our Website, you should print a copy of these Terms or save them to your computing device for future reference.

3. Quotations, Estimates and Surveys

The following terms apply where we carry out a Survey and provide you with an Estimate in advance of the Survey and a Quotation following the Survey:

3.1 For certain types of Products and Services we may give you a Quotation without producing a Plan or carrying out a Survey.

3.2 If we give you an Estimate it is indicative only and subject to us carrying out a Survey. You will need to place an Order for the Survey.

3.3 If we carry out a Survey you will need to bring to our attention anything which is relevant to the Products and/or Services you require.

3.4 After we have carried out a Survey we will normally give you a Quotation for the Products and/or Services.

3.5 The Quotation will include a schedule setting out the Products and/or Services we are quoting to provide ("Schedule of Works").

3.6 Quotations are only valid for the period of days specified on the Quotation or, where none is specified, 14 days from the date of the Quotation. If you do not accept a Quotation by placing an Order within this period, the Quotation is withdrawn unless we agree otherwise in writing.

3.7 If a Survey is required but we are unable to carry out an appropriate visual inspection (for example, if building works are not complete) we may need to carry out a second Survey and we reserve the right to charge an additional fee for that second Survey.

3.8 Changes to your Order and/or Quotation (including the Schedule of Works, price and delivery dates) may be required as a result of the second Survey. If changes are required we will provide you with an amended Quotation or a new Quotation. If you do not accept the amendments or the new Quotation, we will cancel the Order and you will receive a refund of the price paid (if any), save for the Survey fees.

4. Services: General

4.1 We will only carry out the Services using Products that you have purchased from us or an authorised third party acting on our behalf, unless we agree otherwise. You must ensure that the Products you select and purchase are suitable for your needs and are suitable for the Services you order.

4.2 You will need to obtain all necessary planning permissions, local authority consents and other consents and permissions required for the Services before they start. It is not our responsibility to check that you have obtained any required consents or permissions. You must allow us or our agent to inspect these consents and permissions if we ask.

4.3 You must inform us if the property where the Services are to be provided is listed, located within a conservation area or otherwise subject to restrictions which may impact on the Services. It is your responsibility to check that the Services will not violate any such restrictions.

4.4 We will only provide the Services set out in the Sales Advice or, where relevant, the Quotation and/or Schedule of Works or as otherwise agreed between you and us. If you want us to provide any additional services we may need to agree an additional Order with you.

4.5 The Services will be provided with reasonable skill and care. We will try to keep disruption to water, gas and electricity supplies to a minimum.

4.6 The Services may be provided by a third party on our behalf.

4.7 You will need to provide us, and any third party carrying out the Services on our behalf, with free, safe and proper access to the property concerned (including the loft and garden) and free, safe and proper storage for our and (where relevant) their equipment and property while carrying out the Services, including an area to store any waste and also for any Products we deliver to you before the Services start (if any). You will take such other steps as you reasonably can to enable us to provide the Services.

4.8 We reserve the right to refuse to provide the Services and cancel your Order where we have reasonable grounds for doing so (such as concerns over the safety of our employees and contractors or where you ask us to perform the Services in a manner that contradicts our reasonable recommendations). If we cancel your Order in these circumstances, you will receive a refund of the price paid.

4.9 If we have agreed to remove pre-existing units, fixtures or fittings this may necessarily cause some damage to surrounding areas. We will try to limit the amount of damage caused but unless we have agreed to do so or we have failed to exercise reasonable skill and care, the Services do not include us ‘making good' any damage caused, painting, decorating or tiling.

4.10 Unless we agree otherwise or unless resulting from the negligence of us or any subcontractor appointed by us, the Services do not include, and we shall not be responsible for, the correction of:

4.10.1 any faults or failures in the supply of water, electricity, gas or other services to the property where the Services are to be provided nor any faults or failures in the water or drainage systems or any other conduits or systems connected to the property; or

4.10.2 accidental or wilful damage or defective works caused by other persons in relation to the property where the Services are to be provided.

4.11 The workmanship carried out during our provision of the Services may be subject to a Workmanship Guarantee. Please see the separate terms applicable to this Guarantee (where applicable).

4.12 Any reduction in energy consumption (including any calculation of potential costs savings) that we provide to you is approximate only and, unless we have failed to take reasonable skill and care, we shall not be responsible if the reduction or savings are not achieved following the provision of the Services.

4.13 Unless we agree otherwise, the Services do not include the removal of any waste and you will need to make your own arrangements for the disposal of such waste.

5. Additional works

5.1 If additional works are: (i) found to be necessary (including the removal and disposal of asbestos and any other hazardous substances); or (ii) requested by you, in each case during the course of the provision of the Services, we reserve the right to charge additional fees for the Products and/or Services to be provided. Where such additional works are found to be necessary, work under your Order will be suspended and we may provide you with a quotation for the additional work. If you accept the quotation we will recommence work under your Order and carry out the additional works. The provision of additional works may be subject to separate terms and conditions.

5.2 Such additional work may be fundamental to the provision of the Products and/or Services and, as a result, we reserve the right to suspend the provision of the Products and/or Services until such additional works have been completed, whether by us or a third party to our satisfaction. If you do not agree to the additional works, you may cancel your Order and you will be liable to pay our charges for the Products provided and/or Services carried out prior to cancellation. You will only receive a refund for that part of the Services not provided and those Products which we have not made or started to make to your specification and/or which have not been installed prior to cancellation.

5.3 If you do not agree to the additional works and cancel your Order we will not be responsible for ‘making good' any damage or disruption caused, painting, decorating or tiling and, although we will try to limit the amount of damage and disruption caused, we will not be responsible for putting the property where the Services are to be provided back in the condition it was in prior to us providing the Products and/or Services, unless we have agreed to do so or we have failed to exercise reasonable skill and care.

6. Prices, payment and availability

The following terms apply to prices determined solely from information you provide to us and where we have not provided you with an Estimate or Quotation:

6.1 In order to ascertain the price payable for the Services you Order, you must provide us with certain information in response to our questions about the property where the Services are to be provided. The initial price you pay for your Order is calculated based upon your responses to these questions.

6.2 When we attend the property to carry out the Services, we will verify that the initial price you have paid for your Order is correct. If we determine (in accordance with our list prices) that the total cost of your Order will exceed your initial payment, we reserve the right to charge additional fees for the Services to be provided. If you do not accept the additional fees we will cancel the Order and you will receive a refund of the price paid. If we determine that the total cost of your Order will be less than your initial payment, you will receive a refund of the amount you have paid that exceeds the total cost of your Order.

The following terms apply in all circumstances:

6.3 You must pay for all Surveys, Services and Products you purchase from us or an authorised third party on our behalf (if any), together with associated VAT (or GST (as defined below)) and delivery charges, in advance, unless we have agreed otherwise in advance in writing. Payment must be made by credit or debit card if you place your Order by telephone.

6.4 All prices include applicable sales tax (including VAT or (in Jersey only) applicable Goods and Services Tax ("GST")), unless expressly stated otherwise. The rate of sales tax will be determined in accordance with applicable law. The exact amount of sales tax will be shown on the sales tax invoice (where provided).

6.5 Prices for Products exclude delivery charges unless expressly stated otherwise. Delivery charges vary depending on the Products you order, the delivery address and the delivery method you select; please see our Delivery Terms for further details.

6.6 In the event that the total cost of your Order differs from the initial price you paid, such that an additional payment or refund (as the case may be) is required that post-dates a change in the rate of sales tax, we may adjust the sales tax you pay for the total cost of your Order in accordance with applicable law.

6.7 If you only place an Order for a Survey you will only be obliged to pay the Survey fee set out in the Estimate, Sales Advice or otherwise notified to you. You will need to pay for each Survey regardless of whether or not you decide to accept our Quotation and place an Order for Products and/or Services.

6.8 We may update prices at any time. Despite our best efforts, we may occasionally misprice our Surveys, Services and/or Products. If this happens then we will not be obliged to supply the Survey, Services and/or Products at the incorrect price or at all. We will (at our discretion) either cancel your Order (and refund the price you have paid) or endeavour to contact you and ask you whether you wish to continue with the Order at the correct price. If we are unable to contact you or you do not wish to continue with the Order at the correct price, we will cancel your Order and refund the price you have paid.

6.9 From time to time we may apply promotional prices to our Surveys, Services and/or Products, including Website or in-store only prices. These promotional prices will only apply in the context in which the promotion is given and are subject to the terms of that promotion. For example, Website only prices will not be applicable to in-store orders or purchases, and in-store only prices will not be applicable to Website orders or purchases. To take advantage of promotional prices, you must quote the relevant promotion code when you order (where applicable). We may update promotions at any time.

6.10 If you use a credit/debit card to pay for your Order, you must use your credit/debit card or a credit/debit card that you are otherwise authorised to use. All credit/debit card holders are subject to validation checks by third parties and authorisation by the card issuer. If the issuer of the card refuses to authorise payment or any other validation checks return adverse results, we will not accept your Order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.

6.11 We are not responsible for the card issuer or bank charging the cardholder as a result of our processing of the credit/debit card payment in accordance with your Order.

6.12 All Products are subject to availability. If you order Products which are not available from stock, we will take reasonable steps to contact you to discuss how you wish to proceed. You will have the option to wait until the Products are available from stock, or cancel your Order for those Products. If the Products are unlikely to be restocked (or we are unable to contact you), we will cancel your Order for those Products and refund the price you have paid for those Products.

7. Plans

7.1 If we produce a Plan it is for the sole purpose of providing you with an Estimate and is indicative only. It is based on either a basic visual inspection for aesthetic purposes only or the measurements and information you provide.

7.2 All Plans (and all intellectual property rights (including copyright) within the Plans) will be owned by us and may only be used by you in connection with an Estimate, Quotation or Order for Products and/or Services from us and/or the provision of Services by us to you. You assign to us all right, title and interest (including any intellectual property rights) in and to each Plan created by you (and agree to sign any document at our request and our reasonable expense to give effect to this assignment) and you waive all moral rights in and to that Plan.

7.3 We will not be liable for the accuracy and suitability of the Plan and you should not rely on it. We recommend that you have a survey, whether carried out by us or a third party, before carrying out any installation work or otherwise relying on the Plan.

8. Measurements

8.1 If you provide us with measurements you must ensure they are correct and accurate. You are responsible for the accuracy of measurements you provide.

8.2 If there is an error in the measurements you supply and the Products and/or Services are made or supplied to those measurements, we will not refund the cost of the Products and/or Services provided, unless the Products are faulty or we have failed to exercise reasonable skill and care.

9. Delivery/Start of work

9.1 We will take reasonable steps to meet any estimated date(s) set out on the Quotation, Sales Advice or as otherwise agreed between us for starting the Services. Subject to availability and our Delivery Terms, where we have agreed to deliver Products, we will use reasonable endeavours to do so on any specified date we agree, or if no date is specified, within 30 days of the date of your Order for those Products. Occasionally these date(s) may be affected by factors beyond our reasonable control and so these date(s) cannot be guaranteed. We do not recommend removing fixtures and fittings such as toilets, showers or sinks that provide essential day to day services, until shortly before the Services are due to start or (where applicable) you have received your ordered Products and checked all of them for any defects or missing parts. We will let you know if we become aware of an unexpected delay and will arrange a new date with you.

9.2 You must take reasonable steps to collect or take delivery of the Products (where applicable) and do everything you reasonably can to ensure that we can start the Services on any estimated or specified date(s). Where the Services require Products purchased by you separately to your Order, you are responsible for ensuring that you have sufficient suitable Products for us to perform the Services and those Products are available at the property when we start the Services. If you do not have sufficient suitable Products, we may need to arrange a subsequent visit to complete the provision of the Services and we reserve the right to charge you a further fee for this. You must let us know if you wish to re-arrange the delivery/commencement date(s) and we will arrange a new date with you.

9.3 If we are unable to start the Services or deliver the Products (where applicable) as a result of your action or inaction (for example, you are not present at the property or you have not cleared the area where the Services are to be provided), we will need to arrange a subsequent visit to complete the provision of the Services or deliver the Products and we reserve the right to charge you a further fee for this.

9.4 Unless we have agreed otherwise, Products must be signed for on delivery by a person aged 18 or over. Delivery will be completed when we deliver the Products to the address you specified in your Order.

9.5 For reasons of health and safety and to avoid any property damage, certain Products can only be delivered to the exterior of a ground floor location at the delivery address. You must therefore make your own arrangements at your own risk if the relevant Products need to be transported from the delivery location, unless we have agreed to do this as part of the Services.

10. Risk and ownership

10.1 For UK, Éire and Guernsey customers:

If any Products are provided to you by us or an authorised third party on our behalf, on delivery of the Products to you (or collection of the Products by you), all risk of damage to, or loss of, them shall pass to you and you will be responsible for them.

10.2 For Jersey customers:

If any Products are provided to you by us or an authorised third party on our behalf, save as set out in the Supply of Goods and Services (Jersey) Law 2009, on delivery of the Products to you (or collection of the Products by you), all risk of damage to, or loss of, them shall pass to you and you will be responsible for them.

10.3 For all customers:

You will need to safely and properly store any Products which are delivered to you before Services start (where applicable).

Ownership of the Products will only pass to you on the later of us:

  • receiving full payment for the Products from you; and
  • providing the Products to you.

10.4 Until ownership of the Products passes from us to you, you shall hold the Products on our behalf and shall store the Products at your own cost separately from all other products in your possession and marked in such a way that they are clearly identified as our property. We may, before ownership of the Products passes to you, require you to deliver up the Products to us and, if you fail to do so, may repossess the Products. You grant us an irrevocable licence to enter, with or without vehicles, any of your premises for the purpose of inspecting or repossessing the Products.

10.5 If you cancel your Order, you must keep good care of the Products before returning them to us.

11. Cancellation and returns

This section sets out our cancellation and returns policy. Our cancellation and returns policy set out below is in addition to and does not affect your legal rights as a consumer.

  • If your Order is for Services only, please see Clause 11.1 for your cancellation rights.
  • If your Order is for Products and Services (Supply and Install), please see Clause 11.2 for your cancellation rights.
  • If your Order is for Products only, please see Clause 11.3 for your cancellation rights.
  • If your Order is a Supply and Install Order, you may cancel the Services element and the Product element separately in accordance with Clause 11.1 and Clause 11.3 respectively.

11.1 Order for Services

11.1.1 You may cancel your Order for the Services for any reason after you have placed your Order and thereafter for up to 14 days commencing the day after the date we accept your Order (as set out in Clause 2). You will lose your right to cancel after the expiry of this period.

11.1.2 You can exercise your right to cancel your Order by contacting us. You may use the cancellation form at the end of these Terms, but you do not have to. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

11.1.3 If we have not started to provide the Services at your request before the end of the cancellation period you will receive a full refund of the price paid for the Services.

11.1.4 If we start providing the Services at your request before the end of this period then you will be required to pay our charges for the Services carried out prior to you contacting us.

11.1.5 You will only receive a refund for that part of the Services not provided. You will not have the right to cancel your Order for Services once we have completed those Services.

11.1.6 Any refund will be paid within 14 days after the day on which you inform us of your decision to cancel your Order and will be made using the same means of payment as you used to pay for the Order, unless we agree otherwise.

11.2 Order for Products and Services (Supply and Install)

11.2.1 You may cancel your Supply and Install Order for any reason after you have placed your Order and thereafter for up to 14 days commencing the day after the date we accept your Order (as set out in Clause 2). You will lose your right to cancel the Services element of your Order after the expiry of this period.

11.2.2 You can exercise your right to cancel your Order by contacting us. You may use the cancellation form at the end of these Terms, but you do not have to. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

11.2.3 If we have not started to provide the Services at your request or make the Products to your specification before the end of the cancellation period you will receive a full refund of the price paid for the Products and Services (subject to the provisions of Clause 11.3).

11.2.4 If we start to provide the Services or make the Products to your specification at your request before the end of this period then you will be required to pay for the Services carried out and for the Products which we have made or have started to make to your specification and/or which have been installed, prior to you contacting us.

11.2.5 Subject to the provisions of Clause 11.3, you will only receive a refund for that part of the Services not provided and those Products which we have not made or started to make to your specification and/or which have not been installed prior to you contacting us. You will not have the right to cancel your Order for Services once we have completed those Services.

11.2.6 Any refund for the Services will be paid within 14 days after the day on which you inform us of your decision to cancel your Supply and Install Order and will be made using the same means of payment as you used to pay for the Order, unless we agree otherwise.

11.2.7 The conditions, time limits and procedures for exercising your right of cancellation with respect to the Product element of your Supply and Install Order (including the arrangements for receiving a refund) are set out in Clause 11.3.

11.3 Order for Products

11.3.1 You may cancel your Order for Products for any reason before dispatch (where applicable) or within 45 days after the date of delivery or collection (as the case may be) by contacting us or returning the Products to a B&Q store (please bring your proof of purchase and, where applicable, the credit/debit card used for payment). Where your Order comprises multiple delivery shipments, the 45 day cancellation period for the Products in your Order runs from the date of the delivery of the last shipment to you.

11.3.2 You will lose your right to cancel after the expiry of this period (this does not affect your rights if there is any problem with the Products).

You may use the cancellation form at the end of these Terms, but you do not have to. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

11.3.3 The right to cancel in respect of Products is subject to the following exclusions:

  • Products which are cut, made to measure or mixed to your requirements, or otherwise customised or made to your specifications will not be exchanged or refunded unless they are faulty or incorrectly delivered;
  • Products which are liable to deteriorate or expire rapidly, including perishable Products such as plants or turf, will not be exchanged or refunded unless they are faulty or incorrectly delivered;
  • your right of cancellation does not apply to Products which are not suitable for return due to health or hygiene reasons, if you have opened the Product packaging after delivery or collection; and
  • your right of cancellation does not apply to Products which become mixed inseparably with other items after delivery or collection (which may be the case where the Products are installed).

11.3.4 In relation to Products delivered to you, you may need to take delivery of the Products before you can cancel your Order if the Products are placed into our delivery process before we receive your notice of cancellation. This does not affect your rights under this Clause and Clause 12.

11.3.5 Following cancellation, we will refund you the price paid for the cancelled Products, less any collection or return costs or charges (if any). Where you cancel the entire Order, we will also refund the standard delivery charges paid (if any) or an amount equal to those charges if you elect to use a more expensive delivery method. Where you cancel part of an Order, we may recalculate any applicable delivery charge and deduct this from the refund. We will pay the refund within 14 days after the day:

  • you notified us to cancel your Order, where you have not received the Products (and the Products have not been dispatched to you); or
  • we receive the Products you returned to us, where you are in receipt of the Products; or
  • you provide us with a proof of return for the Products, where you have returned the Products but we have not yet received them.

11.3.6 The refund will be made using the same means of payment as you used to pay for the Order, unless we agree otherwise.

11.3.7 You must arrange for the return of the Products as soon as possible and in any event not later than 14 days after the day on which you cancel your Order, unless we agree that you may dispose of the Products (in which case you must comply with any disposal instructions). Unless the Products are faulty or not as described or purchased and delivered simultaneously while we are in the property where the Services are provided, you will be responsible for the cost of returning the Products. For certain Products we offer a collection service. Please contact us for further details. We may charge a fee for this service (the fee will depend on the Products returned, but will not exceed £50).

11.3.8 You must keep the Products you wish to return in your possession and take reasonable care of the Products at all times while they are in your possession. This means that you must not use the Products (except to the extent reasonably necessary to inspect and examine them).

11.3.9 We reserve the right to make a deduction from the amount of any refund for loss in value of the Products returned where the Products show signs of unreasonable use; for these purposes, unreasonable use includes handling the Products beyond what is necessary to establish the nature, characteristics and functioning of the Products, in particular, if it goes beyond the sort of handling that might reasonably be allowed in a shop. Where you are in possession of the Products (or they have been dispatched to you), we may withhold any refund until we have received the Products or you have supplied proof of return for the Products.

12. Faulty Products

12.1 On receipt of the Products you must check they match your Order. If there is any problem, or if they are defective or damaged you must notify us as soon as is reasonably possible. Claims may be reduced or rejected if we have not been given an opportunity to put matters right.

12.2 In addition to the right to cancel an Order as described in Clause 11, if there is a problem with the Products or the Products are faulty, we may make good any shortage or non-delivery, or offer a repair, exchange or refund as appropriate in accordance with your consumer rights. Please contact us to arrange. Alternatively, you can return faulty Products in store.

13. Our right to cancel

We may cancel our agreement by notice in writing to you if you are in breach of your agreement with us, you become unable to pay your debts when they fall due or proceedings are or are reasonably likely to be commenced by or against you alleging bankruptcy or insolvency or an administrator, receiver or administrative receiver is appointed or is reasonably likely to be appointed over all or part of your undertaking and assets. Upon cancellation, any money due to us in respect of our agreement which has been cancelled shall become immediately due and payable and we shall be under no further obligation to provide Products, Services or Surveys to you, provided that where you have paid for Products, Services and/or Surveys in advance of our cancellation of our agreement, we shall, at our discretion, supply those Products, Services or Surveys to you or cancel the provision of the same and refund the price you paid.

14. Use of your personal information

14.1 In the course of our dealings with you we will collect and process personal information about you, including to administer and process your Order, and to provide the Survey, Products and/or Services. If the Survey, Products and/or Services are provided by a third party on our behalf, your personal information will be passed to the third party for those purposes. We may also engage third parties to verify and audit the Services that are performed for quality control and regulatory purposes; in these circumstances, your personal information will be disclosed to the third party.

14.2 Further information on the manner in which we process personal information is set out in our Privacy Policy, a copy of which is available on our Website.

14.3 Calls to our contact centre may be monitored and/or recorded for quality control and training purposes.

15. Liability

15.1 To the extent not prohibited by law, we accept no liability for any:

  • loss which is not foreseeable (loss is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you and we entered into our agreement)
  • loss which arises when we are not at fault or in breach of our agreement; and
  • business loss (which includes loss of profits, loss of business, contracts, goodwill, business opportunity and other similar losses).

15.2 You may have certain legal rights regarding claims in respect of losses caused by our negligence or failure to carry out our obligations. Nothing in our agreement is intended to limit your legal rights as a consumer. For further information about your legal rights you can contact your local authority Trading Standards Department or Citizens Advice Bureau.

15.3 Our Website, catalogues and other media may contain information and materials created and submitted by third parties, and, to the extent permitted by law, we exclude liability for all losses arising from any error, omission or inaccuracy in any such information and material.

15.4 Nothing in our agreement limits or excludes our liability for fraud or fraudulent misrepresentation, death or personal injury caused by our negligence or for any other liability which cannot be limited or excluded by law.

16. General

16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, the Services, Surveys or any of our obligations under these Terms, nor for any defect or damage to Products, or for any failure or delay in supply or delivery of Products, in each case that is caused by events outside our reasonable control (including, without limitation, the following to the extent these are outside our reasonable control: accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, failure of telecommunications networks, inability to use transport networks, acts of God, terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or restraints of Government, and imposition of restrictions on imports or exports).

16.2 Natural products may show some colour variations. To the extent permitted by law, we accept no liability for any discoloration or variation in the colour of natural products.

16.3 We will take reasonable steps to display as accurately as possible the colours, appearance and other detailing of our Products (and their packaging) in the images that appear on the Website and in our catalogues and other media. However, we do not guarantee that the images, appearance and other detailing that appear on the Website and in our catalogues and other media will exactly reflect the colour, appearance or detailing of the physical Product (or its packaging). Your Products (and their packaging) may vary slightly from those images.

16.4 Any information on the Website and in our catalogues and other media regarding sizing, weights, capacities, specifications, dimensions and measurements of Products is included as a guide only. If you are concerned about the precise size, weight, capacity, specifications, dimensions or measurements of any Product you require, we recommend that you contact us prior to placing an Order and/or purchasing a Product.

16.5 If any provision of these Terms (including any provision in which we exclude or limit our liability to you) is found to be invalid, illegal or unenforceable in whole or in part, the validity, legality or enforceability of the other provisions of these Terms and the remainder of the provision in question shall not be affected.

16.6 No person other than you and us shall have any rights to enforce our agreement, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

16.7 You may not assign or transfer your rights or obligations under our agreement, unless we agree in writing.

16.8 If we fail, at any time while these Terms are in force, to insist that you perform any of your obligations under these Terms, or if we do not exercise any of our rights or remedies under these Terms, or we delay in doing so, that will not mean that we have waived such rights or remedies and will not mean that you do not have to comply with those obligations. If we do waive a default by you, that will not mean that we will automatically waive any subsequent default by you. No waiver by us of any of these Terms shall be effective unless we expressly say that it is a waiver and we tell you so in writing.

16.9 We may update, vary and amend these Terms from time to time without prior notice. When you place an Order, the Terms in force at that time will apply (as set out on our Website or available in store). Please check in store or on our Website to ensure that you understand which Terms apply.

These Terms were last updated on 13th June 2014 2014.

17. Governing law and venue for disputes

Subject to the following paragraph, you and we agree that our agreement is governed by the law of England and Wales and that any dispute between you and us arising out of or in connection with our agreement (including non-contractual disputes or claims) will only be dealt with by the courts of England and Wales.

Regardless of the above paragraph, you and we agree that if:

  • you are resident in a part of the United Kingdom other than England and Wales, the law of that part of the United Kingdom will apply to our agreement and any dispute between you and us arising out of or in connection with our agreement (including non-contractual disputes or claims) will be dealt with by the courts located there;
  • you are resident in Éire, Irish law applies to our agreement and any dispute between you and us arising out of or in connection with our agreement (including non-contractual disputes or claims) will be dealt with by the Irish courts;
  • you are resident in Jersey, Jersey law applies to our agreement and any dispute between you and us arising out of or in connection with our agreement (including non-contractual disputes or claims) will be dealt with by the Jersey courts; and
  • you are resident in Guernsey, Guernsey law applies to our agreement and any dispute between you and us arising out of or in connection with our agreement (including non-contractual disputes or claims) will be dealt with by the Guernsey courts,

provided that, where we are allowed to do so by law, we may bring a claim against you in the courts of England and Wales.

For UK customers:

  • Nothing in these Terms affects your legal rights, for example in relation to Products which are faulty. Advice about your legal rights is available from your local Citizens' Advice Bureau or trading standards office.
  • In addition to your legal rights, if a problem arises with our Products or Services which is not resolved to your satisfaction, you may, for certain Products and Services, contact the Furniture Ombudsman, who provides a dispute resolution service. The Furniture Ombudsman has issued a Code of Practice, which we are bound by with respect to certain Products and Services. For your protection and as part of the Furniture Ombudsman's dispute resolution service, B&Q deposits certain amounts into a trust account managed by the Furniture Ombudsman. For further information on the Furniture Ombudsman and the Products and Services covered by the Furniture Ombudsman, please see www.thefurnitureombudsman.org.

For Éire customers:

Nothing in these Terms affects your legal rights, for example in relation to Products which are faulty. Advice about your legal rights is available from the National Consumer Agency.

For Jersey customers:

Nothing in these Terms affects your legal rights, for example in relation to Products which are faulty. Advice about your legal rights is available from your local Citizens' Advice Bureau or trading standards office.

For Guernsey customers:

Nothing in these Terms affects your legal rights, for example in relation to Products which are faulty. Advice about your legal rights is available from your local Citizens' Advice Bureau or trading standards office.

19. Contacting us and you

If you have any questions, complaints or concerns with respect to your Order or these Terms, please contact us as follows:

  • by telephone: on 0333 0143357 (or 1800 946327 if you are calling from Éire) (lines are open 8am to 8pm weekdays, 8am to 8pm Saturday and 10am to 4pm Sunday);
  • by email at: home.delivery@b-and-q.co.uk or
  • by post at: B&Q House, Chestnut Avenue, Chandler's Ford, Eastleigh, Hampshire, SO53 3LE, United Kingdom
  • Any formal legal notices should be sent to us at the following address, marked for the attention of the Company Secretary of B&Q plc: B&Q House, Chestnut Avenue, Chandler's Ford, Eastleigh, Hampshire, SO53 3LE, United Kingdom.
  • If we have to contact you or give you notice in writing, we will do so by email or by hand or by pre-paid post to the address you provide to us in your Order or we otherwise hold for you.

To: B&Q Plc

Address: B&Q Customer Services, B&Q House, Chestnut Avenue, Chandler's Ford, Eastleigh, Hampshire, SO53 3LE, United Kingdom

Email address: home.delivery@b-and-q.co.uk

I/we hereby give notice that I/we cancel my/our contract of sale of the following goods/for the supply of the following service:





Ordered on/received on:


Name of consumer(s):


Address of consumer(s):


Signature of consumer(s) (only if this form is notified on paper):


Date:

B&Q Homefit Service Terms & Conditions

THE FOLLOWING TERMS AND CONDITIONS APPLY TO CERTAIN SPECIFIC SERVICES (AS INDICATED BELOW) IN ADDITION TO THE GENERAL B&Q SUPPLY & INSTALL TERMS & CONDITIONS. PLEASE MAKE SURE THAT YOU READ BOTH SETS OF TERMS & CONDITIONS CAREFULLY.

TERMS DEFINED IN THE GENERAL B&Q SUPPLY & INSTALL TERMS & CONDITIONS HAVE THE SAME MEANING WHEN USED HERE.

1. Loft insulation installation services

1.1 You are responsible for ensuring that you have sufficient Products and materials for us to perform the installation services (including a sufficient amount of insulation) and those Products and materials are available at your property when we start the Services.

1.2 In performing the loft insulation installation services, we will insulate your loft using insulation to a maximum depth of 270 mm.

1.3 Where your Order includes loft boarding installation services, we will install loft boarding in your loft to enable access to your water tank up to a maximum area of three square metres. We will not lay loft boards across the entirety of your loft.

1.4 Where your Order includes water tank and pipe lagging installation services, we will install an insulation jacket around your water tank and lagging around the visible and accessible water pipes in your loft.

2. Loft clearance services

2.1 Where your Order includes loft clearance services, we will, in accordance with your reasonable instructions, remove your personal items from your loft that you wish to dispose of (excluding piping, water tanks and any other items which cannot reasonably be removed) (the "Unwanted Items").

2.2 You will have a reasonable period of time (which will typically be up to one hour) to identify the Unwanted Items you wish to dispose of while we are at your property to perform the Services. If you require additional time, we reserve the right to charge a further fee and/or arrange a subsequent visit to complete the provision of the loft clearance services.

2.3 If you do not agree to the additional fee and/or further visit, you may cancel your Order and you will be liable to pay our charges for the Services carried out prior to cancellation. You will only receive a refund for that part of the Services not provided. If you cancel your Order, we will not be responsible for 'making good' any damage or disruption caused, and although we will try to limit the amount of damage and disruption caused, we will not be responsible for putting your property back in the condition it was in prior to us providing the Services, unless we have agreed to do so or we have failed to exercise reasonable skill and care.

2.4 Where possible, you should take steps to identify the Unwanted Items you wish to dispose of before we attend your property to carry out the Services.

2.5 We will place the items which you wish to keep (to the extent these have been removed from the loft by us) back in the loft. If the items you retain require more space than the loft boarded area, we will not place these items in the loft and you will need to decide where these other items will be stored. We will not place items from your property into the loft unless we have previously removed them from the loft.

3. Waste removal services

3.1 Where your Order includes our waste removal service, we will arrange for the relevant waste (including, where applicable, the Unwanted Items (as defined above) you wish to dispose of) to be disposed of using a waste collection contractor acting on our behalf at the end of your project (please note there is a three day collection window). You are responsible for ensuring that the waste can be stored outside your property pending collection by the waste collection contractor and you are responsible for ensuring that no additional items are added to the waste prior to its collection. If you have not purchased our waste removal service, then you will need to make your own arrangements for the waste to be disposed of.

3.2 Please note that neither we nor any waste collection contractor acting on our behalf are able to take away any large items of furniture (e.g. beds, sofas), large electrical items (e.g. dishwashers), or any hazardous or dangerous items (e.g. paint, asbestos, knives). We reserve the right to refuse to remove any waste on reasonable grounds (such as for health and safety reasons or where the waste requires specialist disposal).

3.3 Please note that once any waste is removed, it will not be possible to return any items contained within that waste to you if you change your mind.

4. Plumbing & heating services and electrics services

4.1 These services do not include the resolution of historic system problems, nor do they include fault finding or diagnostic services.

4.2 Where we install new equipment (such as a boiler) to your existing system, we do not accept responsibility for the cost of repairing or replacing parts of your existing system that later develop faults or problems (such as leaks that may arise) or other subsequent damage, unless we agree otherwise or unless resulting from the negligence of us or any subcontractor appointed by us.

4.3 We do not accept responsibility for your system ceasing to operate properly because your water supply becomes inadequate or because of variations in the water pressure, unless resulting from the negligence of us or any subcontractor appointed by us.

5. Tap replacement services

5.1 In providing the tap replacement services, we will install (i) kitchen, bath and/or basin taps, (ii) one or more isolation valves, and/or (iii) one or more pop-up waste, in each case in accordance with your Order.

5.2 You acknowledge and agree that: (i) we may have to cut holes in walls and/or paneling in order to access the pipework in order to provide the tap replacement services; and (ii) we will not remove tiled panels.

5.3 The price payable for the tap replacement services is determined by the type of tap you purchase or intend to purchase (as specified in your Order). If you purchase a different tap than that specified, we reserve the right to charge additional fees for the services to be provided. If you do not accept the additional fees, we will cancel the Order and you will receive a refund of the price paid in respect of that part of your Order that is cancelled.

5.4 If we are unable to isolate the water supply to the property where the services are to be performed, this could result in additional work or another visit to complete the services. We reserve the right to charge additional fees for any additional work or further visit required. If you do not accept the additional fees, we will cancel the Order and you will receive a refund of the price paid in respect of that part of your Order that is cancelled.

6. Flooring installation services

You must ensure that the solid flooring or luxury vinyl tiles (as applicable) you purchase in connection with these services is delivered at least 72 hours prior to the date of the installation services and stored in the room that it is to be installed in, in accordance with the instructions supplied with the flooring/tiles, to allow the flooring/tiles to acclimatise. Failure to ensure that this process has been followed will result in the installation being rescheduled and we reserve the right to charge additional fees for any further visit required.

7. Tiling services

You must ensure that the tiles that you purchase in connection with the tiling services have matching batch numbers. If the tiles do not have the same batch numbers, it is possible that the tiles will not match. If the tiles do not have the same batch numbers and you subsequently ask us to delay the installation of the tiles, we reserve the right to charge a further fee and/or arrange a subsequent visit to complete the provision of the tiling services.

The B&Q Club Terms and Conditions (Scotland) Click here

The B&Q Club Terms and Conditions (Rest of UK, the Channel Islands and the Isle of Man)

Here you will find the terms and conditions in relation to your membership of The B&Q Club (the "terms").

About Us: B&Q Plc is a company registered in England and Wales (company number 973387) whose registered office is at B&Q House, Chestnut Avenue, Chandler's Ford, Eastleigh Hampshire SO53 1LE ("B&Q", "us", "we" or "our"). VAT Registration no. GB 232 55 55 75.

Membership: Membership of The B&Q Club is a web-based service available to qualifying residents of the United Kingdom, the Isle of Man and the Channel Islands (the "territory"). Your use of the www.diy.com web site (the "website") is governed by the terms and conditions.

Terms: These terms incorporate the terms and conditions for the use of the website www.diy.com. The terms form an agreement between you and B&Q in relation to your membership of The B&Q Club.

1. Becoming a Member of The B&Q Club

You can only become a B&Q Club member by signing up online at www.diy.com/club or by downloading the B&Q app. To become a B&Q Club member you must register your details with us, including your title, name, address including postcode, mobile telephone number and e-mail address. By becoming a member you agree to be bound by these terms. If you do not agree to these terms you cannot become a member of The B&Q Club. Upon receipt of your details, we will send a confirmatory e-mail to you confirming your membership number and details. You may not share this number or your membership details with any third parties.

2. Benefits of membership of The B&Q Club

Membership of The B&Q Club entitles you to a collection of discounts made at any B&Q store in the territory during the time of advertised promotions. The discounts are not available at B&Q Surplus Stores or at B&Q concessions and cafes. To receive your discount, The B&Q Club membership number and/or barcode must be presented by the registered member at the time of purchase and is not transferable. The B&Q Club discounts may not be used in conjunction with any other discounts, promotions, TradePoint cards or the purchase of B&Q Gift Cards.

3. Restrictions on membership of The B&Q Club

Membership of The B&Q Club is only available to residents of the Territory who are aged 18 or over. Each person shall only be entitled to one B&Q Club membership account. Membership of The B&Q Club is solely for individual customers and not businesses or commercial entities. B&Q employees and their relatives are entitled to become B&Q Club members. We reserve the right to refuse any application for membership for any reason.

4. General terms of membership of The B&Q Club

  1. The B&Q Club membership numbers and the printable B&Q Club material are issued by and remain the property of B&Q.
  2. The benefits of membership apply to B&Q stores in the Territory only.
  3. The B&Q Club membership is not transferable, and can only be used by the registered member.
  4. The B&Q Club discount offers cannot be used in conjunction with any other B&Q discount cards such as staff discount, friends and family vouchers or Diamond Cards.
  5. The B&Q Club printable paper membership material is not a credit card or cheque guarantee card and remains the property of B&Q who reserve the right to alter the conditions of use, or to withdraw it at any time without notice.

5. Cancelling your Membership of The B&Q Club

You may tell us that you wish to cancel your B&Q Club membership at any time by sending a written notice to The B&Q Club Membership, B&Q House, Chestnut Avenue, Chandler's Ford, Eastleigh, SO53 3LE.

A breach of these terms or an abuse of The B&Q Club, in both cases as reasonably determined by us, will entitle us to cancel your B&Q Club membership without prior notice. We reserve the right to take any other action deemed necessary where you are found to have abused The B&Q Club.

6. Cancellation of The B&Q Club and Variation of these terms

We reserve the right to terminate The B&Q Club or vary these terms, including varying or terminating the collection of discount offers at any time. If we terminate The B&Q Club or change these terms we shall take all reasonable and appropriate steps to make you aware of such termination or changes. If we change these terms and you do not agree to the terms as amended, please cancel your B&Q Club membership in the manner referred to above.

7. Waiver and Severance

Any failure, or delay by us in exercising any right or remedy under these terms shall not prevent us from being able to enforce that, or any other, right or remedy at a later time. If any provision of these terms is held to be invalid or unenforceable by any court or other competent authority, all other provisions will remain in full force and effect.

8. Assignment

You agree that we may transfer any of our rights and/or transfer, sub-contract or delegate any of our obligations under these terms. Where we do so, we will take steps to ensure that it does not affect your ability to rely on the rights that you may have under these terms. These terms are personal to you and are entered into by you for your own benefit and not for the benefit of any third party – you may only transfer or assign your rights under these terms with our prior consent, which we will not unreasonably withhold.

9. The B&Q Club - Data Protection

By agreeing to these terms, you consent to your personal data (which includes your name, address, mobile telephone number, e-mail address and any other personal information you provide, or that is generated about you, in connection with your membership to The B&Q Club) being processed in accordance with the privacy policy and being processed for the following specific purposes:

  1. to administer your membership to The B&Q Club and to communicate with you in connection with your membership;
  2. to monitor and run our business, and for market research and analysis purposes;
  3. to understand your purchasing preferences to enable us to improve our products and services;
  4. to provide you with information about products, services and special offers from B&Q by e-mail, SMS, mobile application, telephone and post;
  5. to prevent and detect fraud and other criminal activity.

Your personal data may be disclosed to, and processed by, third parties in connection with the above purposes, including to third party service providers acting on our behalf.

10. Inconsistencies

In the event of any conflict between these terms and the site terms and conditions, these terms shall prevail to the extent that such conflict relates to your membership of The B&Q Club.

11. Governing Law

These terms are governed by and are to be construed in accordance with English law. You agree that the courts of England, Scotland, Wales and Northern Ireland shall have the exclusive jurisdiction to settle any dispute which may arise out of or in connection with these terms.

The B&Q Club Terms and Conditions (Scotland)

About Us: The promoter of the B&Q Club is B&Q Plc. B&Q Plc is a company registered in England (company number 973387) whose registered office is at B&Q House, Chestnut Avenue, Chandler's Ford, Eastleigh, Hampshire SO53 3LE (B&Q, us, we or our).

Terms: These terms and conditions (the Terms) apply to your membership of the B&Q Club, use of the Membership Materials and Cards, and receipt of Promotions and discounts (as those terms are defined below). These Terms apply to members resident in Scotland. Separate terms apply to members resident elsewhere in the United Kingdom, the Isle of Man and the Channel Islands (please see www.diy.com/club).

Membership: B&Q Club membership is available to qualifying residents of Scotland. There are two types of membership to the B&Q Club: (i) general B&Q Club membership; and (ii) Diamond membership.

1. Becoming a member of the B&Q Club

  1. You can become a B&Q Club member by signing up online at www.diy.com/club or via the B&Q app. You can also become a B&Q Club member by signing up in store.
  2. To become a B&Q Club member you must register your details with us, including your title, name, address including postcode, and e-mail address. Upon receipt of your details, we will send you a confirmatory e-mail confirming your membership number and details.
  3. You must not share this membership number or your membership details with any third parties.
  4. You may use the cards or key fobs (collectively, Cards) associated with the B&Q Club without registering to become a member. Your use of the Cards is subject to these Terms.

2. General terms of B&Q Club membership

  1. Membership of the B&Q Club is only available to residents of Scotland who are aged 18 or over. In order to qualify for Diamond membership you must be aged 60 or over.
  2. You will not automatically transition to Diamond membership upon turning 60. You must apply separately for Diamond membership.
  3. The B&Q Club membership is not transferable and the benefits of membership can only be used by the registered member.
  4. Each person shall only be entitled to one B&Q Club membership account and B&Q may refuse, merge or close additional accounts at any time.
  5. B&Q Club membership is solely for individual consumers, and not for businesses or commercial entities. You must not use your B&Q Club membership in connection with any business transaction or purpose. B&Q employees and their relatives are entitled to become B&Q Club members.
  6. We reserve the right to refuse any application for membership for any reason.
  7. You must not use your B&Q Club membership or any Membership Materials (as defined below) in any way that violates applicable law or infringes the rights of any person.

3. Benefits of B&Q Club membership

Membership of the B&Q Club entitles you to receive promotions, offers and discounts (collectively, Promotions) from us in respect of purchases you make at any B&Q store in the United Kingdom, the Isle of Man or the Channel Islands (the Territory) during the time period of the Promotion. The Promotions will be selected by us at our sole discretion and provided to you by email or via the B&Q app. The Promotions are not available at B&Q Surplus Stores or at B&Q concessions and cafes.

To receive the Promotion, the B&Q Club membership number, barcode and/or Card must be presented by the registered member at the time of purchase. Promotions are not transferable. The Promotions may not be used in conjunction with TradePoint cards, any other non-B&Q Club discount cards, friends and family vouchers or the purchase of B&Q gift cards.

The Promotions are subject to separate terms and conditions.

4. Specific benefits of Diamond membership

In addition to the benefits of B&Q Club membership as described above, Diamond members are entitled to a 10% discount on purchases made at any B&Q store in the Territory on a Wednesday. The discount is not available at B&Q Surplus Stores or for any online purchases. To receive the discount the member must present their membership card or key fob at the time of purchase. The discount is not transferable. Occasionally proof of age and identity may be required when using the discount. The Diamond member discount may not be used in conjunction with TradePoint cards, any other non-B&Q Club discount cards, friends and family vouchers or the purchase of B&Q gift cards.

The discount is not available in relation to kitchen, bathroom or bedroom purchases (including associated accessories), installations, household appliances, carrier bags and Gift Cards. The discount applies to the store price prior to any further adjustment that may be required to meet our price promise.

Items purchased using the Diamond discount and requiring home delivery can only be delivered to the member's address and delivery charges do not receive a discount.

5. Membership materials

The B&Q Club membership numbers, Cards, coupons, vouchers, printable B&Q Club material and all other B&Q Club documents and materials (collectively, Membership Materials) are issued by and remain the property of B&Q. You must return Membership Materials to B&Q on request or destroy those Membership Materials when no longer valid for use.

Membership Materials cannot be transferred, bought, sold or in any way traded.

The Card is not a credit, debit or cheque guarantee card.

6. Cancelling your B&Q Club membership

You may tell us that you wish to cancel your B&Q Club membership at any time by writing to The B&Q Club Membership, B&Q House, Chestnut Avenue, Chandler's Ford, Eastleigh, Hampshire SO53 3LE, United Kingdom.

A breach of these Terms (or the terms and conditions of any Promotion) or an abuse of the B&Q Club, in each case as reasonably determined by us, will entitle us to cancel your B&Q Club membership, associated Cards and Promotions without prior notice. We reserve the right to take any other action deemed necessary where you are found to have breached these Terms or abused the B&Q Club.

You will cease to be entitled to the benefits of the B&Q Club when your membership is cancelled.

7. Cancellation or variation of the B&Q Club

We reserve the right to terminate or suspend the B&Q Club or vary these Terms, or vary or alter the operation of the B&Q Club, including varying or terminating Promotions at any time.

If we terminate the B&Q Club or make other changes to the B&Q Club we shall take reasonable and appropriate steps to make you aware of such termination or changes. If we change these Terms and you do not agree to the Terms as amended, you may cancel your B&Q Club membership in the manner referred to above. If you continue to use your B&Q Club membership and/or Cards after the Terms have been amended, you indicate your acceptance of the updated Terms.

8. Our liability

We accept no liability under or in connection with these Terms or their subject matter for any:

  1. loss which is not foreseeable (loss is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you and we entered into these Terms);
  2. loss which arises when we are not at fault or in breach of these Terms; and
  3. business loss (which includes loss of profits, loss of business, contracts, goodwill, business opportunity and other similar losses).

Nothing in these Terms limits or excludes our liability for fraud or fraudulent misrepresentation, death or personal injury caused by our negligence or for any other liability which cannot be limited or excluded by law.

9. Waiver and severance

Any failure, or delay by us in exercising any right or remedy under these Terms shall not prevent us from being able to enforce that, or any other, right or remedy at a later time.

If any provision of these Terms is held to be invalid or unenforceable by any court or other competent authority, all other provisions will remain in full force and effect.

10. Assignment

You agree that we may transfer any of our rights and/or transfer, sub-contract or delegate any of our obligations under these Terms. Where we do so, we will take steps to ensure that it does not affect your ability to rely on the rights that you may have under these Terms.

These Terms are personal to you and are entered into by you for your own benefit and not for the benefit of any third party. You may only transfer or assign your rights under these Terms with our prior consent, which we will not unreasonably withhold.

11. Your information

B&Q will collect and use information about you, including the information you provide when registering (such as your name, address and email address) and any other personal information you provide, or that is generated about you, in connection with your membership to the B&Q Club and use of the Cards, including details of purchases you make.

We may use your information to: (i) administer your membership to the B&Q Club and to communicate with you in connection with your membership; (ii) understand your purchasing preferences to enable us to improve our products and services; (iii) provide you with information about products, services, promotions and offers by post, SMS, email and other electronic means (including social media) (we may analyse the purchases you make to enable us to send you information that is most likely to interest you); (iv) monitor and run our business, and for market research purposes; and (v) prevent and detect fraud and other criminal activity.

Please see our Privacy Policy (available at www.diy.com) for further information about how we use your information.

12. Governing law

Subject to the following paragraph, you and we agree that these Terms are governed by the law of England and Wales and that any dispute between you and us arising out of or in connection with these Terms (including non-contractual disputes or claims) will only be dealt with by the courts of England and Wales.

Regardless of the above paragraph, you and we agree that if you are resident in a part of the United Kingdom other than England and Wales, the law of that part of the United Kingdom will apply to these Terms and any dispute between you and us arising out of or in connection with these Terms (including non-contractual disputes or claims) will be dealt with by the courts located there, provided that, where we are allowed to do so by law, we may bring a claim against you in the courts of England and Wales.

These Terms were last updated on 22nd July 2014.

Kitchen 10 Year Guarantee

What is Covered

This Guarantee is offered by B&Q plc, B&Q House, Chestnut Avenue, Eastleigh, SO53 3LE.  B&Q guarantee for 10 years from the date of purchase, all Cooke and Lewis and IT kitchen cabinets,  door and drawer fronts, cabinet frames, cabinet hanging brackets, cabinet panels, adjustable legs, cornice, pelmet, plinths, hinges, drawer runners, cabinet storage solutions, laminate worktops that are 40mm or more, B&Q and Cooke and Lewis taps and sinks. Where an individual product has a separate guarantee period that is longer than 10 years that time period will apply. 

The guarantee is subject to the terms and conditions below.

Conditions of the Guarantee

  • This Guarantee relates to products purchased for domestic use only
  • If the product fails due to a defect in materials or workmanship within the guarantee period B&Q will repair or replace the affected product or part 
  • Where the products  are no longer available, B&Q  will, at its discretion, provide you with  a replacement product of similar specification
  • These are the only remedies available under this Guarantee
  • All claims must be supported with the original receipt or other reasonable proof of purchase
  • The Guarantee assumes the product has been installed and maintained in accordance with the product instruction manual
  • The Guarantee applies to the single product in question and does not extend to the replacement of other products in the kitchen, general household fittings or furniture
  • The Guarantee is non transferable to a new owner of the product if the product has been removed from the premises in which it was first installed and then reinstalled in other premises
  • All claims must be made as soon as reasonably practicable once the defect has been discovered
  • B&Q require reasonable opportunity to inspect the product in the installed situation.  In circumstances where it is not reasonably practicable for the product to remain in situ, the product should be retained for inspection 
  • B&Q reserves the right to instruct a third party of its choice to inspect the Products to determine the cause of any alleged defect in the Product before confirming the defect and replacing the Product

What is not covered

  • Products that have been damaged or neglected as a result of a failure to, assemble, install, use or care for the products in accordance with the instructions.
  • B&Q will not accept responsibility under this Guarantee if a product is damaged or becomes defective due to modification, misuse, neglect, infestation,  wilful or accidental damage or act of God
  • Replacement of other products in the kitchen, general household fittings or furniture or the repair of other consequential or incidental damage arising from a defective product that could not be reasonably foreseen at the time the product was purchased or installed
  • Products damaged as a result of the use of strong chemicals, contrary to B&Q’s instructions and guidelines.
  • Products installed into business premises or domestic premises connected with business (e.g. holiday lets)
  • Normal wear and tear
  • Natural discolouration that may occur over time
  • Products sold or installed outside the UK or Republic of Ireland
  • This guarantee is in addition to and does not affect your statutory rights

How to make a claim under the Guarantee

  • If you wish to make a claim under the Guarantee you should contact a local B&Q store
  • You will be asked for a copy of your original receipt or other reasonable  proof of purchase

Bathroom 10 Year Guarantee

What is Covered

This Guarantee is offered by B&Q plc, B&Q House, Chestnut Avenue, Eastleigh, SO53 3LE.  B&Q guarantee for 10 years from the date of purchase all B&Q and Cooke and Lewis  baths, sinks, ceramic toilet pans and cistern, shower trays, cabinets, cabinet hanging brackets, hinges,  cabinet panels, adjustable legs, door and drawer fronts,  shower mixer controls,  taps.  Where an individual product has a separate guarantee period that is longer than 10 years that time period will apply. 

This guarantee is subject to the terms and conditions below. 

Conditions of the Guarantee

  • This Guarantee relates to products purchased for domestic use only
  • If the product fails due to a defect in materials or workmanship within the guarantee period B&Q will repair or replace the affected product or part. Where the product is no longer available, B&Q will  at its  discretion,  provide you with  a replacement product of similar specification
  • These are the only remedies available under this Guarantee
  • All claims must be supported with the original receipt or other reasonable proof of purchase
  • The guarantee assumes the product has been installed and maintained in accordance with the product instruction manual
  • The Guarantee applies to the single product in question and does not extend to the replacement of other products in the kitchen, general household fittings or furniture
  • The Guarantee is non transferable to a new owner of the product if the product has been removed from the premises in which it was first installed and then reinstalled in other premises
  • All claims must be made as soon as reasonably practicable once the defect has been discovered. 
  • B&Q require reasonable opportunity to inspect the product in the installed situation. In circumstances where it is not reasonably practicable for the product to remain in situ, the product should be retained for inspection 
  • B&Q reserves the right to instruct a third party of its choice to inspect the Products to determine the cause of any alleged defect in the Product before confirming the defect and replacing the Product

What is not covered

  • Whirlpool and wellness systems, shower trays that are part of a complete shower enclosure, toilet seats, toilet fittings, siphons, wastes, valves
  • Products that have been damaged or neglected as a result of a failure to, assemble, install, use or care for the products in accordance with the instructions and general good plumbing practice
  • B&Q will not accept responsibility under this Guarantee if a product is damaged or becomes defective due to modification, misuse, neglect, infestation, wilful or accidental damage or act of God
  • Replacement of other products in the bathroom, general household fittings or furniture or the repair of other consequential or incidental damage arising from a defective product that could not be reasonably foreseen at the time the product was purchased or installed
  • Products damaged as a result of the use of strong chemicals, contrary to B&Q’s instructions and guidelines.
  • Products installed into business premises or domestic premises connected with business (eg holiday lets)
  • Normal wear and tear
  • Natural discolouration that may occur over time
  • Products sold or installed outside the UK or Republic of Ireland
  • This guarantee is in addition to and does not affect your statutory rights

How to make a claim under the Guarantee

  • If you wish to make a claim under the Guarantee you should contact a local B&Q store
  • You will be asked for a copy of your original receipt or other reasonable proof of purchase

Bandqappliances.com

  • The B&Q Appliances website - bandqappliances.com is owned and operated by DRL Limited.
  • B&Q trade marks used are under licence from Kingfisher Group plc. The goods you buy from this site will be purchased from DRL Limited.
  • Exact product specifications & images may occasionally differ as a result of changes made by the manufacturer.