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Help & advice

Are all B&Q products available to buy online?
We stock many popular products online, but unfortunately due to the nature and size of some of our products we do not currently sell the complete B&Q range online. However you can research over 35,000 products and check range in your local store.

I'm new to diy.com - how do I shop?

1. Find the product you want

Navigate
Click on the navigation area on the left of the screen or the relevant department name on the top of the screen to narrow down your product search.

Search
Type the product into the search box located at the top right of the screen and click on the magnifying glass icon. Use the search filters to find the types of products you are interested in.

2. Select and add to shopping basket
When you have found the product you want to buy, simply enter the quantity you require and click 'add for delivery' if you want the item delivered to your home or click 'order or reserve for collection' if you want to collect the item from one of our stores. This adds the item to the shopping basket. For information on reserving your items on line and collecting them from store, see our Reserve and Collect page.

For security purposes your shopping basket will be emptied after 20 minutes of no activity. In order to save the items in your shopping basket simply register today and enjoy all of the benefits of being one of our registered customers.

3. Checkout
Paying for the products you have selected couldn't be easier. Click on 'Shopping Basket' at the top of the screen and you will be taken to your shopping basket. You can then check its contents before proceeding. Items will be displayed depending on whether they are available in-store only or for purchasing online. Simply click on the secure checkout button and fill in the details we ask for. If you don't want to have to fill out your details again, why not Register and we'll save your details for the next time you shop with us.

For security purposes our checkout pages will expire after a period of inactivity.

How do I add items to my shopping basket?
When you have found the item you want, simply enter the quantity you require and click 'add for delivery' if you want the item delivered to your home or click 'order or reserve for collection' if you want to collect the item from one of our stores.

Don't worry if you have added the wrong item or too many of an item to your shopping basket. To remove items from your shopping basket, select 'remove item' underneath the item quantity. To change the quantity, type the quantity you want in the quantity box, the shopping basket will update with the new quantity.

Can I save items in my shopping basket to buy another day?
You can only save items in your shopping basket to buy another day if you are a registered user. Registration is quick and simple, and you do not have to save any credit card details unless you want to. If you have any concerns about privacy or what happens with the data we store about you, please see our Privacy Policy.

Can I print off my shopping basket?
Yes. Many of our visitors like to print off a shopping basket that they can take to their local store to help them find products and estimate prices for their DIY projects. After you have added all the products you require to your shopping basket, simply click on 'shopping basket' at the top of the page and once you can view your shopping basket you can then print the page using the print option in your web browser.

Is it safe to buy online?
You can be totally confident when you shop with diy.com! We are so confident about the payment security we offer on our site that we will back every purchase with our security guarantee.

  • Our site uses Secure Server software that encrypts your credit or debit card information to ensure your transaction with us is private and protected as it travels over the Internet
  • Every payment transaction we process is checked by our fraud control systems to validate the authenticity and validity of the payment cards used, as well as indicators of possible fraudulent use
  • In the unlikely event of fraudulent or unauthorised use of your payment card in online transactions, most banks and card issuers which subscribe to the Banking Code either cover all the charges or may limit your liability to just £50.00.

If your bank or card issuer holds you liable, diy.com will cover your liability up to £50.00 provided that the unauthorised use of your credit or debit card resulted through no fault of your own from a purchase made at diy.com while using our server, and if you have notified your payment card issuer and us (either by phone 0870 010 006 (national rate) or by contacting us online through 'Contact B&Q', located in the security section of this site) as soon as you became aware of the unauthorised use of your card.

Internet shopping is safe
Internet shopping is now as safe as shopping in a store or by phone, so there is no need for anyone to miss out on the benefits and convenience it provides. B&Q is verified as ISIS compliant merchant, and diy.com is verified as an ISIS compliant web site. ISIS-accredited merchants now account for approximately two thirds of all UK online shopping. Consumers can shop online with confidence wherever they see the ISIS logo because it certifies that the merchant has:

  • Registered with the ISIS programme and undertaken to trade in a manner that is LEGAL, DECENT, HONEST, TRUTHFUL AND FAIR
  • Had its web site and service reviewed and monitored by IMRG
  • Had its Business, VAT and Data Protection registrations checked by IMRG

Where is my nearest store?
To find your local B&Q store simply use our store finder. You'll find all the information you need including opening hours, directions and a map. To find your local B&Q store simply use our Store Finder.

Can I check stock or reserve products at my local store?
Yes, you can check range in your local store. We also allow you to reserve items for collection in-store. Check our Reserve and Collect page to see if a store local to you offers this service.

Can I order for home delivery and make a reservation at the same time?
Once you have found the products you were looking for and have added them to your shopping basket, when you click 'secure checkout' you will be given the choice of ordering or reserving them for store collection or ordering for home delivery. Not all items are available for all services, so once you have completed one order, return to your shopping basket where your remaining items will be available for ordering.

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