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Payment

Is it safe to buy online?
You can be totally confident when you shop with www.diy.com. We are so confident about the payment security we offer on our site that we will back every purchase with our security guarantee.

Our site uses Secure Server software that encrypts your credit or debit card information to ensure your transaction with us is private and protected as it travels over the Internet. Every payment transaction we process is checked by our fraud control systems to validate the authenticity and validity of the payment cards used, as well as indicators of possible fraudulent use. In the unlikely event of fraudulent or unauthorised use of your payment card in online transactions, most banks and card issuers which subscribe to the Banking Code either cover all the charges or may limit your liability to just £50.00. For a list of subscribing banks see www.bankingcode.org.uk/faq.htm Opens link in new window

If your bank or card issuer holds you liable, www.diy.com will cover your liability up to £50.00 provided that the unauthorised use of your credit or debit card resulted through no fault of your own from a purchase made at www.diy.com while using our server, and if you have notified your payment card issuer and us (either by phone 0870 010 006 (national rate) or by contacting us online through 'Contact B&Q', located in the security section of this site) as soon as you became aware of the unauthorised use of your card.

Can I use my B&Q gift vouchers online?
Can I buy gift vouchers online?
Do you accept cheques?

Unfortunately we cannot currently accept Diners cards, personal cheques or B&Q gift vouchers online. You can purchase B&Q giftcards instore or online, visit www.diy.com/giftcard or visit your local B&Q.

Do I get staff discount online?
Yes. You can get your staff discount by adding items to your basket as normal. When you reach the payment page in checkout you will be given the option to enter your Crew Card details by clicking on the link at the bottom of the ‘Payment Card Billing Address’ box. This will then launch a pop-up where you can enter your card details.

What cards do you accept?
We currently accept Visa credit cards, Visa debit cards including Delta and Electron, Mastercard, Maestro (UK) & International Maestro debit cards, B&Q Account Card and B&Q Trade cards.