Returns & refunds
Our returns policy - terms and conditions
Please keep your receipt for anything you buy from us. It will ensure we can help you, if you need to bring something back.
Products delivered to you
If you buy a product which we deliver to you, you may cancel your order (or any part of it) for any reason before delivery or within 45 days after delivery by:
- In the first instance, Calling us on 0800 3895516* emailing us at home.delivery@b-and-q.co.uk, or writing to us at B&Q To Home Team, Torrance House, Erskine, Renfrewshire, PA8 6AT to cancel the order (or part of it) and arrange collection
- Alternatively, returning the product to your local B&Q store (you will need to bring your sales advice and the credit/debit card used for payment)
This is subject to the following conditions:
- The product must be unused
- Orders which are cut, made to measure or mixed to your requirements will not be exchanged or refunded
- You will receive a full refund of the price paid (including relevant delivery charges) less any collection charges. If you return a part of an order, we will recalculate any applicable delivery charge for the remaining part of the order and also deduct this from the refund
- We reserve the right to refuse a return or to require proof of identity
YOUR CONSUMER RIGHTS ARE NOT AFFECTED
Faulty Products
If the product you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your consumer rights. Please call us on 0800 3895516* to arrange.
*Lines are open 8am to 8pm weekdays, 8am to 8pm Saturday and 10am to 4pm Sunday.
If you are calling from the Republic of Ireland, please call 1800 946327
