Our returns policy - terms and conditions
Please keep your receipt for anything you buy from us. It will ensure we can help you, if you need to bring something back.
Products delivered to you
If you buy a product which we deliver to you, you may cancel your order (or any part of it) for any reason before delivery or within 45 days after delivery by:
This is subject to the following conditions:
YOUR CONSUMER RIGHTS ARE NOT AFFECTED
If the product you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your consumer rights. Please call us on 0800 3895516* to arrange.
*Lines are open 8am to 8pm weekdays, 8am to 8pm Saturday and 10am to 4pm Sunday.
If you are calling from the Republic of Ireland, please call 1800 946327
© B&Q 2013 - Terms & Conditions