working in our SSO
Working in SSO you'll experience a fast paced and dynamic environment. Our common goal is to ensure our stores are supported and set up to drive business success.
We are located in a beautiful part of the world - close to the stunning New Forest, great beaches and historic cathedral cities of Winchester, Salisbury and Chichester. Local schools are excellent and nearby Southampton has an array of shopping and leisure facilities.
Our Asset Protection team is responsible for reducing stockloss and shrinkage across the organisation and ensuring our stores operate in a safe way for our customers and colleagues. This is achieved through supporting and coaching store, head office and distribution teams with stock takes, compliance reviews, reviewing and continually improving processes and carrying out investigations.
Our Brand Marketing team is responsible for the creation of a talked about, recommended and addictive brand. They define the brand, fully integrate it and protect our reputation.
The 70 strong team consists of 5 sub teams:
Advertising - The Advertising team communicate to customers outside of the store across all media in order to drive footfall into our stores.
Digital - The Digital team communicates to our customers using all relevant digital channels to drive customers to diy.com and to drive footfall.
In Store Marketing - The in store marketing team communicate to our customers inside of our stores to help customers shop and convert footfall into sales.
Brand - The brand team develops and protects our brand and includes designers and artworkers.
Reputation, Community Engagement and Help and Advice - The Reputation, Community Engagement and Help and Advice team protect and grow our reputation. They drive positive perceptions through media, and government and communities and they differentiate us through help and advice in order to improve our business for our customers.
Our primary purpose is to determine the long term direction of the organisation whilst delivering and governing the major changes required to get us there.
Our Accountabilities are to:
- Refresh our strategic vision, purpose and 5 year plan
- Deliver major programmes within our change agenda
- Govern all major change programmes to the point of successful delivery (time, cost and payback)
- Identify and govern our strategic risks
We support the Operating Model by:
- Refreshing and delivering the 4 year IT development and infrastructure roadmap
- Providing strategic vision that defines what we will do
- Macro change planning e.g. capacity and capability that will support the mobilisation of our plans
- Providing long term ownership and governing any major changes of the Operating Model
Our commercial team designs, delivers and trades an inspirational product range that meets our customers' needs, builds brand value, drives sales and profit growth and improves market share across all channels.
Our eight category teams are responsible for developing and executing a category strategy to deliver an inspirational product range that meets our customer needs whilst driving sales and profit. Our category teams are made up of three core elements; buying, merchandising and category marketing that are all responsible for working in partnership to deliver the category plan.
Outside of our category teams we have two support teams, a design team and a CSR team that work across all eight categories to support and shape the commercial strategy and plan.
Our support teams provide specialist support to our category teams to help deliver the plan ranging for capacity planning, stock, quality assurance and sourcing.
Our design team works with the category teams to help develop product ranges that are both commercially strong and market leading within trend.
Our CSR team develop and drive delivery of cross functional CSR strategy that delivers beyond our outstanding current track record of reducing our environmental impact and ethical standards.
Customer (including Pricing, Insights, Proposition and Omni)
Our customer team exists to:
- Provide meaningful understanding of our customer
- Define our proposition very much with our customers at the heart of it
- Look at how we interact with our customers
- Create a plan that meets the needs of our customers which is financially sound
- Challenge execution against the customer plan.
The areas that make up our Customer team are:
Trading & Price - our purpose is to improve over time our price perception whilst driving sustainable year on year growth through our Trading plan. We are responsible for defining and co-ordinating the Price and Trading plan and then governing and challenging execution against these plans.
Omni Channel - our purpose is to step change the proposition in B&Q for Omni Channel making a difference in how we deliver strategy, customer experience, in store technology, development, operations and trading in this vital area.
Customer Insight - our purpose is to create competitive advantage through having better understanding of the home improvement customer than our competitors that enables us to define and optimise the experience for our customers. Concentrating on 1-1 customer relationships in particular, this team is about being able to take real-time actions based on customer insight.
Customer Contact - we are looking to deliver a long term strategy for this area where we ensure we support our customer journey and requirements - however our customers choose to shop with us. Through this team, we aim to ensure that all interactions with our customers are at the highest level of satisfaction concentrating on delivering an efficient and effective services concentrating on being helpful at all times.
The Finance pillar partners with the rest of the organisation to consolidate all financial activity in order to report an accurate reflection of business performance. Our key accountabilities are to process financial transactions accurately, produce financial targets, performance reports and investment analysis. We also aim to remove complexity from finance processes and ensure that we present one version of the truth.
The installations teams are field based or located within an Installation Centre. The installations team help drive our customer-led business strategy forward, by ensuring that our service and solutions offering is second to none. We do this through our continuous commitment to providing our customers and stores with the solutions and support they need to ensure that the installations offer is right for them, in terms of service and cost. An Installation Centre is a stand alone unit that manages customer projects and experience from beginning to end.
Logistics & Retail Services
Our Logistics teams manage our Distribution network and a fleet of vehicles that transport our products and equipment to store. The Retail Services team procure and manage third party contracts for Goods Not For Resale (GNFR).
People are at the heart of our business here at B&Q, and that's why we've called our HR Department just that - the People function.
Our People function exists with one sole purpose: to create the best possible experience for our people to enable them to make a real difference, to have "I did that" moments each and every day. It doesn't matter how big or small those moments are, the emphasis is placed on all of our colleagues developing a real sense of pride and ownership, having the belief, confidence and ability to do their best everyday.
The People team at B&Q work together to deliver a complete HR solution across SSO and store operations. There are opportunities to work in both HR generalist roles including Business Partnering in our head office (SSO) and across the Retail teams in the field. There are also many specialist roles to support the Business Partners and their customers, including Learning and Development, Recruitment, Business Engagement, HR Shared Services and Organisational Design and Talent.
At B&Q, we do more than simply sell products. We help people improve their homes, which in turn improves their lives. That's why our core purpose is: Better Homes, Better Lives. The Retail function delivers this by creating and delivering a customer experience that is informed by our understanding of customers needs, aligned to our brand, strategy and proposition and enables delivery of the trading plan across all channels. Within the Retail function we have different departments which support us to achieve our purpose, they are; Store Development (Range and Format Change), Retail Planning and Retail Operating (Productivity, Deployment, Procedures and Health & Safety).
Secretarial & Administration
Within every function of Store Support Office there are various secretarial and administration roles that are key to supporting the delivery of functional strategies.