working in our SSO
Working in SSO you'll experience a fast paced and dynamic environment. Our common goal is to ensure our stores are supported and set up to drive business success.
We are located in a beautiful part of the world - close to the stunning New Forest, great beaches and historic cathedral cities of Winchester, Salisbury and Chichester. Local schools are excellent and nearby Southampton has an array of shopping and leisure facilities.
Our Omni Channel team looks after the omni channel proposition for B&Q including strategy, customer experience, technology, development, merchandising and trading through the omni channels.
Our Commercial team designs, delivers and trades an inspirational product range that meets our customers needs, builds brand value, drives sales and profit growth, and improves market share across all channels. Our category teams are responsible for developing and executing a category strategy and our support teams provide the specialist support to help delivery of the plan.
Customer and Marketing
Our Customer and Marketing team provides the business with an understanding of our customers, defining our proposition and how we interact with our customers, and creating a plan to meet customer needs. They manage our customer communication across all media channels, inside our stores, and through all digital channels, consistently focusing on optimising our customer experience and driving sales.
Finance partners with the rest of the organisation to consolidate all financial activity in order to report an accurate reflection of business performance. Our key accountabilities are to process financial transactions accurately, produce financial targets, performance reports and investment analysis. We also aim to remove complexity from finance processes and ensure that we present one version of the truth.
The B&Q Homefit teams are field based or located within a B&Q Homefit Centre. The B&Q Homefit team help drive our customer-led business strategy forward, by ensuring that our service and solutions offering is second to none. We do this through our continuous commitment to providing our customers and stores with the solutions and support they need to ensure that the B&Q Homefit offer is right for them, in terms of service and cost. A B&Q Homefit Centre is a stand alone unit that manages customer projects and experience from beginning to end.
Logistics and IT
Our Logistics and Retail Services team develop our supply chain and international supply chain development strategy, maximising availability and value, and harnessing group synergy across Kingfisher. They ensure effective and efficient delivery of stock to our stores through the B&Q network and the execution of the logistics plan.
Our HR function exists with one sole purpose: to create the best possible experience for our people to enable them to make a real difference, to have "I did that" moments each and every day. It doesn't matter how big or small those moments are, the emphasis is placed on all of our colleagues developing a real sense of pride and ownership, having the belief, confidence and ability to do their best everyday.
The HR team at B&Q work together to deliver a complete HR solution across SSO and store operations. There are opportunities to work in both HR generalist roles including Business Partnering in our head office (SSO) and across the Retail teams in the field. There are also many specialist roles to support the Business Partners and their customers, including Learning and Development, Recruitment, Business Engagement, HR Shared Services and Organisational Design and Talent.
At B&Q, we do more than simply sell products. We help people improve their homes, which in turn improves their lives. That's why our core purpose is: Better Homes, Better Lives. The Retail function delivers this by creating and delivering a customer experience that is informed by our understanding of customers needs, aligned to our brand, strategy and proposition and enables delivery of the trading plan across all channels.
Secretarial & Administration
Within every function of Store Support Office there are various secretarial and administration roles that are key to supporting the delivery of functional strategies.