A. As a responsible company we have adopted strict buying agreements and rigorous quality management processes to oversee our suppliers and help them to achieve the highest ethical standards.
We work closely with nearly 500 suppliers from around the world to ensure that guidelines addressing employment practices, health and safety, quality of product and environmental performance are properly adhered to.
We have a social and environmental programme called QUEST (Quality, Ethics and Safety), which work alongside our quality assurance systems and specialists. We require our suppliers to adhere to the codes of conduct set out in QUEST and report on them, which provides us with information on their environmental management systems and ethical management processes. We also request a life cycle assessment of products supplied to us along with data relating to their environmental track record and targets.
As part of this programme, and in recognition of the fact we have a large, complex supply chain, we have joined SEDEX - a web-based system that provides a membership based data exchange. The system enables members to input information, (for example a factory can input when it was last audited) and members of SEDEX are able to extract this information). Our membership to SEDEX provides us with greater visibility at all levels of our supply chain. It also leads to a reduction in the number of audits a production site may face as SEDEX acts by sharing this information.