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3 Pin USB Power Adapter

B&Q has identified a potential safety issue with the 3 Pin USB Power Adapter (barcode: 5060023963923) purchased between August and October 2013.

3 Pin USB Power Adapter

PLEASE NOTE THAT ONLY THE PRODUCT PICTURED ABOVE IS AT RISK. ALL OTHER CORELECTRICS PRODUCTS SOLD BY B&Q ARE UNAFFECTED.

Threesixty Innovation Ltf have identified a component defect within the production of its USB Power Adapter manufactured in August 2013.

Failure of this component causes a risk of reduced electrical insulation when in use, resulting in a potential electric shock and fire hazard.

If you have purchased one of these products between August and October 2013, then PLEASE STOP USING IT IMMEDIATELY and return it to your local store where a full purchase price refund will be given.

If you would like more information to help identify if your product is affected please call our the relevant helpline below:

UK: + 44 (0) 800 612 9533
ROI: 1800 932277
(Monday to Friday 9.00am to 5.00pm).

B&Q plc apologise for any inconvenience caused and thank you for your co-operation.


Bamboo roll up slat blinds and Mallee and Drupe Roman Blinds

B&Q has identified a potential safety issue with the following products:


All sizes and colours

Bamboo Blinds offered for sale from October 2010 until October 2013,
Roman Blinds offered for sale from April 2012 until October 2013.

PLEASE NOTE THAT ONLY THE PRODUCTS PICTURED BELOW ARE AT RISK. ALL OTHER BLINDS SOLD BY B&Q ARE UNAFFECTED.

blinds

Despite rigorous quality control procedures it has been brought to B&Q's attention that the break cord safety device on some blinds may not operate correctly. This device is particularly important where young children have access to the blind.

If you have purchased one of these products between the above dates, then please stop using it immediately and contact the helpline + 44 (0) 800 389 0419 or return it to your local store where a full purchase price refund will be given.

If you would like more information to help identify if your product is affected please call our helpline:
For UK residents: + 44 (0) 800 389 0419
For ROI residents: 1800 946 327
(Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm).

Window blinds are safe to use, but make sure you follow manufacturer's instructions and secure all cords. Please refer to our roller blind guide for details.

B&Q plc apologise for any inconvenience caused and thank you for your co-operation.


Electrolux, Zanussi-Electrolux, Tricity Bendix single built in ovens

Electrolux have informed B&Q of a potential safety issue with Electrolux, Zanussi-Electrolux, Tricity Bendix single built in ovens offered for sale between March 2007 and May 2008.

These products are not being recalled, however consumers are advised to contact the dedicated hotline on 0800 707 6258 or email safetynotice@electrolux.co.uk to organise a free-of-charge visit by a service engineer.

Zanussi built-in electric multifunction single fan ovenProduct diagram

You can check whether your oven is an affected model Opens link in new window by visiting in the Electrolux website.

  1. What is the problem?
    In the event of a food fire whilst grilling, there is a small risk that it could transfer to components above the grill section. The risk is extremely small, and it can be eliminated by ensuring any cooking is conducted with the oven door closed. We also recommend that you do not leave the appliance unattended when grilling.
  2. How dangerous is it?
    In the unlikely event of a fire occurring, it is normally contained within the appliance. However, it may in worst case, cause damage external to the appliance itself.
  3. How many incidents have been logged with this fault?
    Only 0.06% of 67000 appliances sold. Only 0.04% of these have been fires outside of the appliance
  4. Can the customer still use their grill?
    Yes, however customers must ensure that they use the grilling function with the door closed, in line with the manufacturer's instructions.
  5. Can I still grill if I close my oven door?
    Yes, if the appliance is used in line with the manufacturer's instructions of conducting all cooking functions with the oven door closed, it is safe to use.
  6. What should people do?
    They should contact the dedicated Hotline on 0800 707 6258 or email safetynotice@electrolux.co.uk to organise a free-of-charge visit by our Service Engineer.

Owners of the Electrolux, Zanussi-Electrolux and Tricity Bendix and single built in ovens must ensure that when they are using the grilling function, the oven door is CLOSED, in line with the manufacturer's instructions. Do NOT try to repair it yourself.


Blooma Moon Chair in assorted colours

B&Q have identified a potential safety issue with Blooma Moon Chair in assorted colours offered for sale between March 2011 and May 2011.

PLEASE NOTE THAT ONLY THE PRODUCT PICTURED BELOW IS AT RISK. ALL OTHER GARDEN FURNITURE SOLD BY B&Q IS UNAFFECTED.

Blooma Moon Chair barcode: 05292387 in red, green and polka dot

Blooma Moon Chair in assorted colours

Despite rigorous checking it has been brought to B&Q's attention that small numbers of these chairs are failing in use and generating a higher than acceptable level of returns amongst our valued customers.

If you have purchased any of these products between the above dates, then PLEASE STOP USING THEM IMMEDIATELY and urgently contact the helpline 0800 389 0419 or return it to your local store where a full purchase price refund will be given.

If you would like more information to help identify if your product is affected please call our helpline on 0800 389 0419 (Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm). B&Q plc apologise for any inconvenience caused and thank you for your co-operation.


Barcelona wooden garden hammock

B&Q have identified a potential safety issue with the Barcelona wooden garden hammock (Bar code:05061525) offered for sale from March 2005 to September 2007.

PLEASE NOTE ONLY THE PRODUCT PICTURED IS AT RISK. ALL OTHER GARDEN FURNITURE SOLD BY B&Q IS UNAFFECTED.

Barcelona Wooden Garden Hammock

It has been brought to B&Q's attention that there has been instances where damage has caused deterioration of the timber frame. This may cause a weakness in the wood around the metal socket at the base of the hammock frame. This may lead to the hammock frame breaking whilst in use, resulting in injury to the user.

If you have purchased this product between March 2005 to September 2007. PLEASE STOP USING IMMEDIATELY and urgently contact the helpline 03330143098 or return it to your local store where a full purchase price refund will be given.

If you would like more information to help identify if your product is affected please call our helpline 03330143098 (Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm).

B&Q plc apologise for any inconvenience cause and thank you for your co-operation.


B&Q Airforce 2000W convection heater

B&Q have identified a potential safety issue with the B&Q Airforce 2000W convection heater ND20-7AJ (Bar code: 05164837) offered for sale between November 2007 and 19th January 2008.

PLEASE NOTE THAT ONLY THE PRODUCT PICTURED IS AT RISK. ALL OTHER CONVECTION HEATERS SOLD BY B&Q ARE UNAFFECTED.

B&Q Airforce 2000W Convection Heater

Despite rigorous quality control procedures it has been brought to B&Q's attention that in some instances the product could overheat and possibly catch fire.

If you have purchased this product since November 2007, PLEASE STOP USING IT IMMEDIATELY and return it to the store where a full refund will be given.

If you would like more information to help identify if your product is affected please call our Customer Services Helpline on (UK) 0800 389 0419, (ROI) 1800 946 327 (Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm).

B&Q plc apologise for any inconvenience caused and thank you for your co-operation.


B&Q Mains Indoor 50 Marble Lights

B&Q have identified a potential safety issue with the B&Q Mains Indoor 50 Marble Lights (Clear Colour Bar code: 05215805 Green Colour Bar code: 05215812 Red Colour Bar code: 05215829) offered for sale between 5th October 2009 and 5th November 2009.

PLEASE NOTE ONLY THE PRODUCTS PICTURED BELOW ARE AT RISK. ALL OTHER CHRISTMAS LIGHTS SOLD BY B&Q ARE UNAFFECTED.

B&Q Mains Indoor 50 Marble Lights

Despite rigorous quality control procedures, it has been brought to our attention that an inconsistent manufacturing defect makes the Indoor 50 Marble Lights unsafe for use.

If you have purchased these products since 5th October 2009 PLEASE STOP USING THEM IMMEDIATELY and return them to your local B&Q store where a full refund will be given.

If you would like more information to help identify if your product is affected please call our CUSTOMER SERVICES HELPLINE 0800 389 0419 (Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm).

B&Q apologise for any inconvenience caused and thank you for your co-operation.


Fortress rust converter gel 750ml barcode: 04024477

B&Q has identified safety issues with the packaging of Fortress rust converter gel 750ml offered for sale between February 2011 and May 2011.

PLEASE NOTE THAT ONLY THE PRODUCT PICTURED BELOW IS AT RISK. ALL OTHER RUST CONVERTER PRODUCTS AND FORTRESS PRODUCTS SOLD BY B&Q ARE UNAFFECTED.

Fortress rust converter gel 750ml barcode: 04024477

Fortress rust converter gel 750ml barcode: 04024477

Despite our rigorous quality control procedures it has been brought to our attention that a build-up of pressure inside the can may result in the lid flying-off unexpectedly whilst being stored or during opening.

If you have purchased this product between the above dates, then PLEASE STOP USING IMMEDIATELY and urgently contact the helpline 0800 389 0419 to arrange collection and disposeal of your product and for us to provide you with a refund.

If you would like more information to help identify if your product is affected please call our helpline on 0800 389 0419 (Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm). B&Q plc apologise for any inconvenience caused and thank you for your co-operation.


Blooma Picnic Chair in assorted colours

B&Q have identified a potential safety issue with Blooma Picnic Chair in assorted colours offered for sale between March 2011 and May 2011.

Blooma Picnic Chair barcode: 05292547 in Green, Red and Fun Stripe

Blooma Picnic Chair barcode: 05292547 in Green, Red and Fun Stripe

PLEASE NOTE THAT ONLY THE PRODUCTS PICTURED ARE AT RISK. ALL OTHER GARDEN FURNITURE SOLD BY B&Q IS UNAFFECTED.

Despite rigorous checking it has been brought to B&Q's attention that small numbers of these chairs are failing in use and generating a higher than acceptable level of returns amongst our valued customers.

If you have purchased any of these products between the above dates, then PLEASE STOP USING THEM IMMEDIATELY and urgently contact the helpline 0800 389 0419 or return it to your local store where a full purchase price refund will be given.

If you would like more information to help identify if your product is affected please call our helpline on 0800 389 0419 (Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm). B&Q plc apologise for any inconvenience caused and thank you for your co-operation.


B&Q Portland wall lantern mains outdoor LED light

B&Q have identified a potential safety issue with the Portland wall lantern mains outdoor LED light offered for sale between February 2008 and February 2010.

It has been brought to our attention that water may get into the light and accumulate in the bottom glass section. If you have purchased this product PLEASE STOP USING THE LIGHT IMMEDIATELY and contact the Customer Services Helpline number for further information.

Portland LED Light

For more information to help identify if your product is affected please call our CUSTOMER SERVICES HELPLINE: 0800 389 0419

(Monday to Friday 8.30am to 8.00pm, Saturday 9.00am to 5.00pm).

B&Q plc apologise for any inconvenience caused and thank you for your co-operation.