Shopping on diy.com
Find out more about shopping online, including payment types and online security.
You can pay for your order using one of the following;
- Visa debit and credit card (including Delta and Electron)
- Mastercard
- Trade UK card
- PayPal (including PayPal Credit and Pay in 3)
- Apple Pay
- Google Pay
We're constantly adding new ways to pay to our checkout, to give you a range of payment methods that work for you.
You can be totally confident when you shop on diy.com.
Our site uses Secure Server software that encrypts your credit or debit card information to ensure your transaction with us is private and protected. Every payment transaction we process is checked by our fraud control systems, to validate the authenticity and validity of the payment cards used, as well as show up any indicators of possible fraudulent use.
What is PSD2?
The Second Payment Services Directive (PSD2) is the EU legislation which sets regulatory requirements for firms that provide payment services. An important part of PSD2 is the requirement for Strong Customer Authentication (SCA) on most online payments. A common example of an SCA is 3DS or 3D Secure authentications. This new requirement is designed to reduce fraud and improve security.
What is Strong Customer Authentication (SCA)?
Strong Customer Authentication is a new mandatory requirement for authenticating online payments. Customers will have to confirm their payments in an online shop with another ‘factor’, for example, with a fingerprint in an online banking app, or a One Time Passcode (OTP) that is already set up with an online banking account. There is a risk that payments that require Strong Customer Authentication but don’t pass this Strong Customer Authentication may be declined by the customer’s bank.
Our customer support teams are unable to check product availability in our stores as our stock levels change every day. It's best to check in store for the stock of any items you're looking for, or you can also place an order via our Click + Collect service or home delivery.
Discounts may vary from store to store and on diy.com. Customers are encouraged to check online and in-store to ensure they don't miss out on our best discounts.