Our returns policy

Please keep your receipt for anything you buy from us. It will ensure we can help you if you need to return an item.

Products ordered for home delivery

If you have received an order by post and wish to return it, you must do so within 45 days after delivery. You can do this by:

Any return is subject to the following conditions:

YOUR CONSUMER RIGHTS ARE NOT AFFECTED

Cancellations

You may cancel your order (or any part of it) for any reason before delivery, however, you may receive your order before you have time to cancel it.
Please refer to our delivery page for delivery service terms and conditions. If you don't know which service your product has used, search for the product EAN on diy.com and the product page will either mention the delivery service or estimated delivery time.

Faulty Products

If the product you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your consumer rights.

Please call 0333 014 3357 to arrange a collection or return the item(s) to your local store with your sales advice and the credit/debit card used for payment or you may be declined a refund or exchange.

*Lines are open 8am to 8pm weekdays, 8am to 8pm Saturday and 10am to 4pm Sunday.