Cookies Policy

Details about when B&Q uses cookies on DIY.com, why we use them, how these improve your online experience and what type of data is used

Introduction

In this Cookies Policy

  • references to we, us or our (or words of similar import) means B&Q plc, a limited company registered in England (company number: 00973387), whose registered office is B&Q House, Chestnut Avenue, Chandler's Ford, Eastleigh, Hampshire SO53 3LE, United Kingdom. Our VAT registration number is GB 232 5555 75

  • references to you means the person accessing and using a Website (as defined below)

  • references to Websites means the websites operated by us or on our behalf at the following URLs: www.diy.com (including https://www.diy.com/diy/ireland/), together with the websites at the following URLs: https://spaces.diy.com/ui/sap and https://spaces.trade-point.co.uk/ui/sap. The term Websites also includes our software and web-based applications that use cookies. References to Website mean one of these websites or applications.

Cookies on our Websites

Cookies are small text files stored on your device when you access most websites on the internet or open certain emails. Among other things, cookies allow a website to recognise your device and remember if you've been to the website before. We use the term cookie to refer to cookies and technologies that perform a similar function to cookies (eg tags, pixels, web beacons, etc). Cookies can be read by the originating website on each subsequent visit and by any other website that recognises the cookie.

Our Websites use cookies in order to make the Websites easier to use, to support the provision of information and functionality to you, as well as to provide us with information about how the Websites are used so that we can make sure they are as up to date, relevant and error free as we can. We also use cookies to ensure that our online adverts reflect the interests of web users. Further information about the types of cookies that are used on our Websites is set out in the box below.

By using our Websites you agree to our use of cookies, including setting and reading cookies on your device. You can choose to restrict or block cookies through your browser settings at any time. For more information about how to do this, and about cookies in general, you can visit www.allaboutcookies.org and http://www.youronlinechoices.eu. Please note that certain cookies may be set as soon as you visit a Website, but you can remove them using your browser settings.

However, please be aware that restricting or blocking cookies set on a Website may impact the functionality or performance of the Website, or prevent you from using certain services provided through the Website. It will also affect our ability to update the Website to cater for user preferences and improve performance.

Please note that third parties (including, for example, advertising networks and providers of external services like website analysis services) may also use cookies, over which we have no control, although we may receive services from these third parties (including, for example, for targeted advertising purposes and website analytics). These cookies are likely to be performance cookies or targeting cookies (as described below).

The following categories of cookie are currently used by us:

Strictly necessary cookies

These cookies are essential for the use of the features and services on our website.

If you block these cookies we cannot guarantee access to the services provided through our website or be sure how our website will perform during your visit.

Examples of how we use these cookies include:

  • Remembering which products you have placed in your shopping basket.
  • Remembering that you are logged in to our website.
  • Remembering information you have entered into forms on our website (so that you don’t have to re-enter this information if you use your browser’s “back” and “forward” buttons to navigate through a form).

Functional cookies

Functional cookies allow our website to remember choices you make, such as your user name, log in details or language preferences, and any customisations you make to pages on our website during your visit.

Examples of how we use these cookies include:

  • Providing individual services, such as watching a video or commenting.
  • Sharing information with our partners to provide a service on our website. The information shared is only to be used to provide the service, product or function you requested, and not for any other purpose.
  • Remembering if we’ve already asked you if you want to fill in a survey.
  • Remembering your location.
  • Remembering your preferred language.

Performance and analytics cookies

These cookies help us understand how people use our website. They collect information such as which pages on our website visitors go to most often, which features they use, and which websites people have visited before they visit ours. We use this information to improve our website and provide a better user experience.

Examples of how we use these cookies include:

  • Monitoring and providing statistics on how our website is used.
  • Helping us improve our website by measuring any errors that occur.
  • Seeing how effective adverts on our website are and trying to ensure they are as relevant as possible.
  • Providing feedback to our affiliates, and third parties we have allowed to link to our website, regarding users accessing their sites. This information may be used by those third parties to improve their sites or services.
  • Testing the website’s design and operability.

B&Q‘s marketing and advertising cookies

These are cookies that we use to remember which pages you’ve viewed (including which adverts you’ve been shown) on our website, and to show you adverts that we think might be of interest to you, based on your browsing history on our website. We also use these cookies to limit the number of times you’re shown a particular advert, and to follow up with you if you partially complete an order for products or registration on our website.

B&Q's partners’ marketing and advertising cookies

These cookies are used by other companies we work with to deliver you relevant advertising on our website and on other websites. They are sometimes called “third party cookies” because they are set by other companies when you browse our website, rather than by us.

These companies use cookies to build a profile of you, based on your browsing on our website, their own websites and other websites that they work with, and which adverts you’ve seen and clicked on our website and on other websites. They may also combine this with other information they collect about you from other sources. They use these profiles to show you relevant adverts, both on our website and on other websites.

These companies may track your browsing across multiple devices, and combine your browsing on multiple devices into a single profile that is used to deliver relevant adverts to you on all of those devices. They may use a number of different methods to work out whether multiple devices appear to be used by you, including matching information about your devices, browsing activity and geo-location.

More information about online behavioural advertising and online privacy can be found at www.youronlinechoices.eu.

Managing Cookies in different web browsers

Different web browsers may use different methods for managing cookies. Please follow the instructions below, from the web browser manufacturers directly, to configure your browser settings^.

^ These links are to third party sites, over which we have no control. No liability can be claimed if they are inaccurate.