Cooke & Lewis Helena White Top fix Soft close Toilet seat

EXPENSIVE & RUBBISH POOR QUALITY PRODUCT DONT BUY!

This NOT a Helena replacement. Helena has been replaced by 'Bacan' and the seat is 1 inch shorter and only just sits on the rim. B & Q need to remove the name 'Helena' and make it clear it is not a direct replacement. The *only* way it can be fitted is to remove the old fitment and install the ones that come with the seat.

Toilet seat is 36 months old and the lid has become detatched from the seat, and the soft close mechanism failed 12 months ago. Only one person in the flat, so there should have been many more years of life left in the product. As the WC pan is "back to the wall", complete dismantling of the pan, cabinet and seat is necessary to fit a replacement seat. Earlier, I had to dismantle the lot to try to tighten up the fixings. The flimsy bent metal "nut" was replaced with metal washers and a locknut system (and no further movement has occurred). I note that the great majority of the reviews make complaints, so B&Q should provide compensation for selling a useless product.

The soft close on the lid failed in under 2 years then a year later the lid effectively detached from the seat.
Rubbish. Sought a replacement elsewhere from a different manufacturer

Lid cracked in a very short time if I could find my receipt I'd definitely be asking for a full refund.