Frequently asked questions
What are the changes being made to the Diamond Card scheme?
We have limited the number of products that qualify for the Wednesday 10% Diamond card discount. From 3 September 2018 the 10% Diamond Discount applies to over 10,000 gardening products when you shop and take away in store on a Wednesday.
Why do gardening products still qualify for the 10% Diamond discount and other products don't?
We know that gardening products are the most popular products amongst our Diamond customers, so as a way of saying thank you for shopping with us, we’re keeping the discount on over 10,000 gardening products.
Diamond Card customers will continue to receive great benefits of B&Q Club membership including:
- Money off vouchers for your next shop, emailed to you each time you use your card in store or online
- 10% discount on food and drink in B&Q Cafes
- Digital receipts emailed to you after each shop
- £10 discount on two-hour van rental through Hertz
When did the changes take effect?
3 September 2018.
On which products will I continue to receive the 10% Diamond discount?
For a list of product categories, please see here.
Are any gardening products excluded from the 10% Diamond discount?
There are some exclusions, please see here for details of products included
Why has the 10% Diamond discount changed?
We want all our customers to benefit from stable low prices they can trust every time they shop so we are simplifying our pricing by reducing the number of deals and reviewing our loyalty benefits - to make our prices clear, transparent and trusted.
Can I use the 10% Gardening Discount on Click + Collect items and online?
No, the 10% Diamond Card discount is only available in store on qualifying gardening products to buy and take away that day. It cannot be used for Click + Collect or for orders placed online.
Is my current Diamond Club card still valid or do I need a new one?
You can continue using your current Diamond card as normal.
What happens if I’ve lost my Diamond Card?
If you are an existing Diamond Card holder we can replace your card. Diamond cards are no longer available in store so you will need to contact customer services.
You will need to provide your email address (if you have one) and card number (if you know it). We will also need your postal address so we can send you a replacement.
I am not getting vouchers at the moment what do I do?
You might not be registered or are opted out from receiving email marketing communications from us. Click here to either register your card or check your email preferences are set correctly.
I didn’t know the changes were happening, how did you tell Diamond Card customers?
We announced the change on 2 August and emailed or wrote to our registered Diamond Card customers to notify them. Information has also been made available in stores to make customers aware of the change.
If you didn’t receive a communication from us, please check your contact details are up to date by clicking here to ensure you’re registered and your email preferences are set correctly to ensure you receive communications from us in the future.
Where can I find a copy of the letter?
To read the letter, please click here.
I turned 60 on, or after 3 September 2018, can I still apply for a Diamond Card?
From 3 September 2018 you will still be able to join B&Q Club and benefit from member benefits, including email vouchers. However, we will no longer be issuing new Diamond Cards.
All our customers, including existing Diamond Card customers, will benefit from over £100 million B&Q has been investing in stable, low prices.
You can join at diy.com/club.
I want to speak to someone about the changes, who can I contact?
Please contact us using the details at diy.com/customer-support/contactus.