B&Q Club Ireland Terms & Conditions

Here you will find the terms and conditions (the Terms) in relation to your membership of the B&Q Club.

The promoter of the B&Q Club is B&Q Ireland Limited. B&Q Ireland Limited is a company registered in the Republic of Ireland (company number 0156844) whose registered office is at 6th Floor, 2 Grand Canal Square, Dublin 2, Republic of Ireland (B&Q, us, we or our).

These Terms apply to members resident in the Republic of Ireland (the Territory).

Becoming a member of the B&Q Club

  1. To become a B&Q Club member, you can pick up a B&Q Club card or key fob in store which you must register online at www.diy.com/bandqclub

  2. You must not share your membership number or your membership details with any third party.

  3. Your use of your B&Q Club membership card, fob and/or digital membership card is subject to these Terms.

General terms of B&Q Club membership

  1. Membership of the B&Q Club is only available to residents of the Territory who are aged 18 or over.

  2. The B&Q Club membership is not transferable and the benefits of membership can only be used by the registered member.

  3. Each person shall only be entitled to one B&Q Club membership account and B&Q may refuse, merge or close additional accounts at any time.

  4. B&Q Club membership is solely for individual consumers, and not for businesses or commercial entities. You must not use your B&Q Club membership in connection with any business transaction or purpose. B&Q employees and their relatives are entitled to become B&Q Club members.

  5. We reserve the right to refuse any application for membership for any reason.

  6. You must not use your B&Q Club membership or any Membership Materials (as defined below) in any way that violates applicable law or infringes the rights of any person.

  7. Membership of the B&Q Club entitles you to receive exclusive benefits (Member Benefits) from time to time including but limited to promotional offers, discounts and digital receipts. Each Member Benefit will be subject to separate terms and conditions which will be made available to you on diy.com

Membership materials

  1. The B&Q Club membership numbers, cards, coupons, vouchers, printable B&Q Club material and all other B&Q Club documents and materials (collectively, Membership Materials) are issued by and remain the property of B&Q (or its licensors). You must return Membership Materials to B&Q on request or destroy those Membership Materials when no longer valid for use.

  2. Membership Materials cannot be transferred, bought, sold or in any way traded.

  3. The B&Q Club card, key fob and digital membership card are not a credit, debit or cheque guarantee card and is for use by the authorised registered member only, in connection with purchases intended for personal use only.

  4. The Membership Materials remain the property of the Promoter who reserves the right to alter the conditions of use and/or to withdraw the Membership Materials at any time.

Cancelling your B&Q Club membership

  1. You can cancel your B&Q Club membership at any time by emailing bandqcustomerservices@b-and-q.co.uk or by writing to:

The B&Q Club Membership B&Q House Chestnut Avenue Chandler's Ford Eastleigh Hampshire SO53 3LE United Kingdom

A breach of these Terms (or the terms and conditions of any Promotion) or an abuse of the B&Q Club, in each case as reasonably determined by us, will entitle us to cancel your B&Q Club membership, without prior notice. We reserve the right to take any other action deemed necessary where you are found to have breached these Terms (or the separate terms and conditions of any Member Benefit) or abused the B&Q Club.

  1. You will cease to be entitled to the Member Benefits of the B&Q Club when your membership is cancelled.

Cancellation or variation of the B&Q Club

  1. We reserve the right to terminate or suspend the B&Q Club (whether in part or in its entirety) or vary these Terms, or vary or alter the operation of the B&Q Club, including varying or terminating Member Benefits at any time.

  2. If we terminate the B&Q Club or make other changes to the B&Q Club we shall take reasonable and appropriate steps to make you aware of such termination or changes. If we change these Terms and you do not agree to the Terms as amended, you may cancel your B&Q Club membership in the manner referred to at point 16 above.

  3. If you continue to use your B&Q Club membership after the Terms have been amended, you indicate your acceptance of the updated Terms and agree to be bound by them.

Our liability

  1. We accept no liability under or in connection with these Terms or their subject matter for any:

a. loss which is not foreseeable (loss is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you and we entered into these Terms);

b. loss which arises when we are not at fault or in breach of these Terms; and

c. business loss (which includes loss of profits, loss of business, contracts, goodwill, business opportunity and other similar losses).

  1. Nothing in these Terms limits or excludes our liability for fraud or fraudulent misrepresentation, death or personal injury caused by our negligence or for any other liability which cannot be limited or excluded by law.

Waiver and severance

  1. Any failure or delay by us in exercising any right or remedy under these Terms shall not prevent us from being able to enforce that, or any other, right or remedy at a later time.

  2. If any provision of these Terms is held to be invalid or unenforceable by any court or other competent authority, all other provisions will remain in full force and effect.


  1. You agree that we may transfer any of our rights and/or transfer, sub-contract or delegate any of our obligations under these Terms. Where we do so, we will take steps to ensure that it does not affect your ability to rely on the rights that you may have under these Terms.

  2. These Terms are personal to you and are entered into by you for your own benefit and not for the benefit of any third party. You may only transfer or assign your rights under these Terms with our prior consent, which we will not unreasonably withhold.

Your information

  1. B&Q will collect and use information about you, including the information you provide when registering (such as your email address) and any other personal information you provide, or that is generated about you, in connection with your membership to the B&Q Club and use of the B&Q Club card, key fob and digital membership card, including details of purchases you make.

  2. We may use your information to: (i) administer your membership to the B&Q Club and to communicate with you in connection with your membership; (ii) understand your purchasing preferences to enable us to improve our products and services; (iii) provide you with information about products, services, promotions and offers by post, SMS, email and other electronic means (including social media) (we may analyse the purchases you make to enable us to send you information that is most likely to interest you); (iv) monitor and run our business, and for market research purposes; and (v) prevent, detect and investigate fraud and other criminal activity and prosecute offenders.

  3. Please see our Privacy Policy for further information about how we use your information.


Governing law

  1. You and we agree that these Terms are governed by the law of the Republic of Ireland and that any dispute between you and us arising out of or in connection with these Terms (including non-contractual disputes or claims) will only be dealt with by the courts of the Republic of Ireland.

These Terms were last updated on 23 August 2018.