How will my items be home delivered safely?
Our home delivery service is now contact-free to protect our colleagues and customers, while continuing to safely deliver your products to you.
We’ll no longer deliver items into homes. Instead, we’ll place items by the front door. Having knocked on the front door, we’ll step back to a safe distance while you pick up your item(s). This will ensure any items are delivered securely and not left outside. If you’d prefer not to open your door, we’ll take a photo of your item(s) at your home as proof of delivery. Rather than handing over our hand-held devices to capture your signature, we’ll sign for the delivery on your behalf.
Are deliveries of parcels and orders running on time?
Deliveries are currently running on time in most instances but this may change. Our delivery teams will contact customers on a case by case basis, please ensure we have your mobile phone and email address details.
Can I still place orders for large items and orders?
Yes, home deliveries are continuing but customers receive a Pre Delivery call and will be asked if the household are in isolation:
If no, the delivery will take place.
If yes, small items can be left on the doorstep but large items will be returned and you will be required to speak to our Contact centre to rearrange the delivery date.
Will my kitchen/bathroom/bedroom order still be delivered to my home?
Yes, but we’re making some changes to the way we make our deliveries.
The Covid-19 situation continues to change rapidly, and we are focussed on protecting our colleagues and customers, while continuing to safely deliver products to you.
The safety of our colleagues and customers is our priority. This is why we’re making some changes to minimise contact during delivery:
We’ll no longer deliver items into customers’ homes. Instead we’ll place items by your front door.
Having knocked on your door, we’ll step back to a safe distance while you pick up your item. This will mean your item is delivered securely rather it being left outside.
If you prefer not to open your door, we’ll take a photo of the delivery at your home as proof of delivery.
Rather than handing over our hand-held devices to capture your signature, we’ll sign for the delivery on your behalf.
How much will delivery cost me?
Full details of our delivery charges can be found on our Customer Support page.
Will all of my home delivered items arrive together?
You can select the same delivery date for several products at the checkout on diy.com. However, items delivered by different partners may arrive separately and at different times.
When will my home delivery order arrive?
For the majority of products on diy.com, we'll either be able to let you know, or let you choose, a delivery date before you checkout. For all other products, we'll let you know that we'll be in touch by phone or text message to arrange a delivery date.
We are not always able provide a time slot for your delivery in advance. Deliveries may be made between 8am and 6pm.
Some of our delivery partners may contact you in advance by phone or by text message and may let you know either an estimated arrival time or confirm an am/pm delivery slot. If this applies to your order, we’ll let you know before you checkout and in your confirmation email.
What happens if I'm out when you try to deliver?
All deliveries from B&Q will need to be signed for. We're unable to leave your order at your address when you're out.
If you’re not in when we try to deliver, we’ll leave a card letting you know how to rearrange delivery for a suitable time.
What is bulk delivery?
Our bulk delivery service allows you to order big and bulky items, including aggregates, decking and paving, for delivery to home or site.
Find out more on our bulk delivery page
I want to order less than €150 worth of bulk delivered products. What can I do?
We're only able to offer bulk delivery on orders over €150. You may add a combination of several bulk delivered products with a total value of €150 or more to your basket to reach this total.
Can I talk to someone about my bulk delivery order?
Our bulk delivery team can help you with any questions. Call us on 01 6299499.
Lines are open Monday to Saturday 8am to 8pm and Sundays 10am to 4pm. Calls are charged at a national rate.
Do you deliver to my address?
Selected items are available to order for delivery direct to your home and are only available for selected locations, delivery charges may apply. Please ask your local store for details about their delivery area’s.
Bulk products will be delivered to the kerbside outside of your address. You'll be advised at the checkout if this is the case, and you'll be responsible for moving these items onto your property.
Please note that our Bulk delivery service is available at our Liffey Valley, Tallaght, Swords and Naas stores only.
Can I change my delivery date?
It may be possible to amend the delivery date for your order.
To confirm if this is possible please contact us on 1800946327.
Can I cancel my home delivery order?
We want you to receive your items quickly, so we begin to process your order as soon as we receive it. This means we have a small window (often less than an hour) in which we can cancel an order. As a result, there are limited circumstances where we can cancel your home delivery order. If you no longer wish to receive your order, you can refuse delivery of the goods and we will refund your money.