Whether you're looking to join the B&Q Club, or you're an existing Club member, find answers to popular questions below.
Joining the B&Q Club is easy and free. You can join in any of these ways:
- Collect a B&Q Club card in store and register it online
- Download the B&Q app and register for a new Club membership
- Register on our website and we will email you your digital Club card which you can add to your digital wallet or scan from any email we send you
Your welcome voucher should arrive within a few days of your registration. If not, it may have landed in your spam, junk or promotions folder. Adding firstname.lastname@example.org to your email safe senders list might also help.
If the voucher has still not arrived, please get in touch using our Contact Us form
Please note that welcome vouchers are only sent to new members when you first register.
You can update your contact details with the B&Q Club online.
Sign in to My Account and enter your email address and password. You will be able to update your personal details at any time.
If you do not have a username and password, you will need to create one by verifying your email address. Verify your email address first, after which you can sign in to My Account to change your details.
Registering your B&Q Club card will allow you to access all the benefits of Club membership, including a £5 off when you spend £30 voucher when you first register. You'll also receive reward vouchers and digital receipts once you're registered. Just be sure to opt-in to receive marketing emails from the B&Q Club.
We have implemented additional safety measures to keep your data safe, this includes logging in to your account with a password.
No, you can become a digital member by joining online. If you want to use your membership when you shop in store, you'll need to bring an email from the B&Q Club, either printed or displayed on a smart phon (containing your membership number), or have downloaded the B&Q app so that you can share your membership details with our colleagues in store. You can also download your membership number to your digital wallet and scan it from your smart phone. The instructions to do this will be in your welcome email.
We won't automatically post you a card when you join, but you might find it handy to have one. Pick one next time you're in store - just ask one of our colleagues. You'll then need to register your card and add it to your existing membership online or in store with a colleague.
If you are a new member, you should receive an email within minutes of registering your B&Q Club card, to let you know that your registration has been successful.
Occasionally, it might take up to 24 hours to arrive. Don’t forget to check your spam, junk or promotions folder for the email. You might also want to add email@example.com to your email safe senders list.
You’ll need to have an email address if you wish to join the B&Q Club. This will allow you to receive reward vouchers and our latest news, benefit from digital receipts and update your account online.
You should only have one account per email address. When a new card is registered to an account it will supersede the old card number. Multiple members in a household will need to register with different email addresses. We can only link one card to an email address.
If you have a Diamond card and it is lost or stolen, please report it to Customer Services – provide the card number (the number is present on your emails or receipts) and email address.
Your B&Q Club reward vouchers can be used when shopping in store and online.
B&Q Club reward vouchers currently cannot be used for products sold by our verified sellers (i.e products flagged as ‘Sold and shipped by [seller name]’’).
Some exclusions apply - including some promotions, the purchase of gift cards, orders made in store, delivery charges and products sold and shipped by verified sellers on diy.com - check our B&Q discount voucher terms and conditions.
The B&Q Club isn't points based.
In addition to the welcome voucher you receive, you will also be emailed a voucher every day that you shop when you use your Club card in store or online provided you are opted in to receive marketing emails. You will also receive email versions of your paper till receipts.
You will not receive a voucher for days when you have purchased only items sold by verified sellers.
You can access your B&Q Club account details online.
Sign in to My Account and enter your email address and password.
If you do not have a username and password, you will need to create one by verifying your email address. Verify your email address here, after which you can sign in toMy Account to change your details.
You’ll find your membership number printed on your B&Q Club card, if you have one. You’ll also find your membership number on every email you receive from us as well as within the My Account section of the website.
If you find your old card at a later date, continue to use your new card as the old one will no longer be valid.
If you are a registered member of the B&Q Diamond Club (which closed to new members on the 3rd September 2018) and lose your card, we will replace it. Please contact your local store or Customer Services.
Diamond membership of the B&Q Club is no longer available to new customers (the scheme closed to new members on the 3rd September 2018). Existing members are entitled to 10% off gardening products on a Wednesday.
Read more information about the B&Q Club Diamond Club and to see the full list of included categories.
You can find the expiry date for your B&Q Club reward voucher on the voucher.
As with shopping in store, enter your membership number every time you shop on diy.com.
If you have a diy.com account and are logged in;
You'll need to add your membership number to the details section of your account on diy.com. Once added, your Club membership number will automatically appear in the checkout when you shop, and you won't need to enter it again if you're logged in.
If you want to shop online without creating an account;
You can add your Club membership number on the basket page. Scroll down past your order summary and select ‘Add B&Q Club card or discount code’. Add your club number without any spaces in the ‘Enter your B&Q Club membership number’ box and click Apply.
Using B&Q Club vouchers online
Vouchers need to be entered on the basket page. Scroll down past your order summary and select ‘Add B&Q Club card or discount code’. Change the dropdown menu to ‘Voucher code’ and enter the online code in the ‘Enter your B&Q Club membership number’ box, exactly as it is displayed on the voucher, ensuring there are no spaces after the code, and click Apply. Please note that vouchers are for one use only and only one voucher can be used per transaction. Entering a second voucher will void the first one. See full terms and conditions for B&Q Club vouchers on the voucher email.
There could be a number of reasons why you're not receiving emails from the B&Q Club.
First check your spam, junk or promotions folder for the email. You might also want to add firstname.lastname@example.org to your email safe senders list.
You should also check your B&Q Club account as you could be opted out of emails or not registered correctly. Sign in to My Account by entering your email address and password, you can check and change your opt in preferences under the Marketing Preferences tab.
If you do not have a username and password, you will need to create one by verifying your email address. Verify your email address here, after which you can sign in to My Account to change your details.
If you continue to have issues, please get in touch using our Contact Us form. Please provide your email address and membership number so we can investigate.
If you have a smart phone, you can use any B&Q Club email to present your membership number. Your membership number appears at the top of all your emails and again at the bottom, with a barcode that can be scanned.
Alternatively, if you have the B&Q app you can log into B&Q Club using your email address and postcode, and this will display your membership number. All our stores have WiFi to help you access your details.
Unfortunately, we're currently unable to add any purchases to your B&Q Club record after you've made them if you don't present your membership details at time of purchase.
Firstly download the B&Q app. If you already have a diy.com account for ordering online or Click + Collect then all you need to do is sign into the app using your email and password for that account. Tick the box asking if you wish to join the B&Q Club. If you do not have a diy.com account then you will need to register. Enter your email address and choose a password. Tick the box asking if you wish to join the B&Q Club. If you are a new member you will be signed up to the Club with a digital number. If you are already registered with Club then your current membership number will attach to the app.
If you've picked up a Club card in store you can register for additional benefits using the B&Q app.
Or if you're already registered, you can also add your Club card for use in the app.
Once registered, on the ‘account’ page where the Club membership number is displayed, select ‘use a different card’. On the pop-up, you then select ‘add a new card’.
The barcode scanner will appear and all you need to do is scan your Club card barcode. Alternatively, there is an option to type in the Club number.