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Covid-19 FAQs


Our stores remain open and customer and colleague safety is our priority.

At all of our stores, throughout the UK, we are keeping social distancing measures in place to help you to shop safely. These include floor markers and signage to remind everyone to respect each other’s space, marshalls to help you navigate around the stores safely, sanitising stations, and perspex screens at our checkouts. We also ask that payments are made by card or contactless where possible.

We are asking our customers to continue to wear face coverings unless they are exempt, and to also keep a safe distance from other shoppers and use the sanitising stations around our stores.

Please remember you can always shop online at diy.com and place orders for Click + Collect as well as home delivery. You can also book an online or face to face kitchen, bathroom and bedroom planning appointment on our website.


Yes, you can continue to place orders on diy.com for home delivery.


In line with local government guidelines, there are no restrictions on orders placed online for home delivery. Our usual offer is available.


There are currently no local restrictions. All areas of our stores are available to shop or to browse.


Yes, you can book your kitchen, bathroom or bedroom planning appointment online and choose between a 'virtual' (online) appointment or in-store.


Yes, all deliveries will take place as planned.


Yes, we ask all our customers to shop responsibly and keep a safe distance from others when in store. For more information see our Returns and Refunds page.


Yes, in stores with dedicated customer toilets.

In stores where facilities are shared with colleagues, these are available on request.