We remain open and here to help. Customer and colleague safety remains our priority. Whether shopping in store or online, we urge you to follow the Government's social distancing guidelines and to shop responsibly only for what is necessary.

Covid-19 FAQs


As an essential retailer, we want to reassure you that our stores remain open and customer and colleague safety is our priority.

Whether shopping in store or online, we urge you to follow the Government’s social distancing guidelines and to shop responsibly only for what is necessary. Please remember you can always shop online at diy.com and place orders for Click + Collect as well as home delivery. You can also book an online kitchen, bathroom and bedroom planning appointment at diy.com.

Where local restrictions apply, some areas of our stores will not be available to shop or to browse.

We continue to offer a Click + Collect service as well as home delivery service through our website.


Yes, customers can continue to place orders on diy.com for home delivery.


In line with local Government guidelines, there are no restrictions on orders placed online for home delivery. Our usual offer is available.


Where local restrictions apply, some areas of our stores will not be available to shop or to browse. Your safety is our number one priority and when shopping in our stores, please shop responsibly and follow the local government’s social distancing guidelines.


In line with Government guidance, online planning appointments are available at all stores. Customer and colleague safety continues to be our priority and we are rescheduling pre-booked in store appointments.


Yes, all deliveries will take place as planned with strict social distancing measures in place, in line with Government guidelines for the local area.


Yes, we ask all our customers to shop responsibly and follow the local government’s social distancing guidelines when in store. For more information see our Returns and refunds page.