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Help for Hidden Disabilities

B&Q is part of the Hidden Disabilities Sunflower Lanyard Scheme. A sunflower lanyard is a subtle way of letting us know that you have a hidden disability and would like a bit of extra help while shopping.

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How can I get a sunflower lanyard?
When you’re in store simply ask a colleague for a Sunflower Lanyard and they will provide you with one.

Who can use a sunflower lanyard?
Sunflower lanyards are for anyone who may have a hidden disability. If you have a hidden disability and feel that you would benefit from wearing a Sunflower lanyard, please do.

What will happen when I wear one?
You may find that you are asked more frequently if there’s anything colleagues can do to assist you. You can also tell our colleagues if there’s any specific extra assistance you need to make your shop easier.

I already have a sunflower lanyard; can I wear this in your stores?
Yes, please arrive wearing your own and we’ll be happy to help as needed.

Once I’ve picked up my Sunflower Lanyard do I need to give it back?
No, it’s yours to keep and you can use it anywhere that recognises the Sunflower Lanyard. Visit Hidden Disabilities for a full list of participating businesses near you.

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