Introduction to social responsibility at B&Q

Since 1990 we have taken a positive approach to the challenges that social responsibility presents and have developed solutions that not only address our environmental and social impacts but also add value to our business and its reputation

Our 12 core values:

1. Greener supply chains

To continue to build active partnerships with our suppliers to develop more sustainable supply chains for all the products we sell

2. Product stories

To give our customers confidence that the environmental and social issues associated with the products they buy from us are properly managed

3. Timber

To ensure that all our wood and paper products come either from proven, well-managed forests or recycled material

4. Chemicals

To ensure that the products we sell do not adversely affect the health of our customers or staff or that of their environment

5. Climate change

To reduce our contribution to climate change by reducing the energy we use to run our premises and transport fleet, and by promoting and selling products that are energy efficient both in their manufacture and use

6. Packaging

To reduce the amount of packaging associated with our products and, where packaging is unavoidable, to reduce the impact of its use

7. Product disposal

To reduce the quantity of B&Q products that are thrown away at the end of their useful lives

8. Transport

To reduce the transport impacts of our store operations and other activities

9. Store waste

To reduce the amount of waste generated by our stores and other activities

10. Respect for the diversity of people

To treat both employees and customers with dignity and respect, and to value diversity and utilise the differences people bring to the business

11. Ethical trading

To ensure that everyone involved in our supply chains benefits from trading with us

12. Store neighbourhoods

To make every B&Q store a better neighbour in the community it serves

Contact us

Email us for more information about our social responsibility programme.