B&Q Online: From Kitchens & Bathrooms to Sheds & Paving; plus planning tools

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diy.com

diy.com is owned and operated by B&Q plc ("we/us"). B&Q plc is registered in England and Wales under Company number 00973387 and our registered office is at B&Q House, Chestnut Avenue, Chandler's Ford, Eastleigh, SO53 3LE. Our VAT registration number is 232555575.

These Terms and Conditions apply to all use of diy.com and all transactions for the sale of goods on diy.com. Please read them carefully. They do not affect your statutory rights.

We may change these Terms and Conditions at any time. Any changes will take effect on the date they are posted on diy.com.

Unison & National Trust Vouchers

15% off everything* when you spend £50 or more IN STORE or ONLINE

15% off everything when you spend £50 or more in store or online is valid on purchases made between Friday 4th - Monday 7th February 2011, and Friday 4th – Monday 7th March 2011 is valid 4 days only inclusive, and cannot be redeemed on nextday.diy.com and excludes appliances bought at www.bandqappliances.com.

The offer excludes purchases of Giftcard, cannot be used in conjunction with any other voucher, store overlay, store mark down items, nor with a trade discount card, Privilege card, or with the Diamond Card, Tradepoint card, servicing, repair delivery or installation of goods or in concessions or with a B&Q staff discount card.

This voucher cannot be sold, nor can it be used to pay for a credit transaction, cannot be applied retrospectively and is non-transferable. Only one voucher per transaction and no cash alternative is available. B&Q reserves the right to reject any voucher it deems, in its sole discretion to be forged, defaced or otherwise tampered with. Photocopies of this voucher will not be accepted. If using this voucher at a self checkout inform a member of staff.

You Can Do It Card Terms & Conditions

The You Can Do It Card entitles the authorised signatory to a 10% discount on purchases made at any B&Q store until 31st October 2011.

To qualify for the discount a B&Q You Can Do It Class must be attended & a feedback form fully completed and handed to a You Can Do It Member of Staff.

The discount is not available at B&Q Surplus Stores or for purchases on www.diy.com or www.nextday.diy.com.

To receive your discount the You Can Do It Card must be presented by the signatory at the time of completing a You Can Do It Class. The You Can Do It Card cannot be used in conjunction with any other corporate event or overlay, with any other promotional voucher or Diamond Card, Privilege or Trade Cards, Tradepoint, nor against purchases of gift vouchers or gift cards or in conjunction with B&Q Staff Discount Card.

The discount applies to the store price prior to any further adjustment that may be required to meet our price promise. Items purchased using the You Can Do It Card and requiring home delivery can only be delivered to the cardholders' address, delivery charges do not receive discount.

Prices

All prices on diy.com include any VAT payable but exclude delivery charges.

On occasion, the prices payable in respect of goods advertised on diy.com may differ from those prices payable at the same time in B&Q's stores. We are under no obligation to honour any in-store prices in the event that they differ from those on diy.com. Similarly, B&Q stores are under no obligation to honour any diy.com prices in the event that they differ from those in-store.

Although we endeavour to ensure that all pricing information on diy.com is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion, either contact you and ask you whether you wish to continue with the order at the correct price or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

Prices that are reduced for sales and promotions are only valid for the specified period.

We reserve the right to adjust prices, offers, goods and specifications of goods on diy.com at our discretion at any time before (but not after) we accept your order.

Your Order

Please see the how to shop section for information on how to place an order. You will have an opportunity to check and correct any input errors in your order up until the point at which you submit your order by clicking the "confirm order" button on the check out page.

All orders made by you through diy.com are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.

After submitting an order to us we will send you an order acknowledgement email with your order number and details of the goods that you have ordered. Please note this email is an acknowledgement and is not an acceptance of your order.

For certain goods, information concerning stock availability is not available on diy.com. If you order goods which are not available from stock, we will contact you by e-mail or by telephone to discuss how you wish to proceed. You will have the option to wait until the goods are available from stock, or cancel your order in accordance with our returns policy.

Unless we have notified you that we do not accept your order or you have cancelled it in accordance with our returns policy, we accept your order 7 days after the date of order or when the goods are delivered, whichever is earlier.

Payment

The total cost of your order is the price of the goods and delivery charges as set out in delivery information.

Payment can be made by most major credit or debit cards in accordance with the payment methods section.

You confirm that the credit/debit card that is being used is yours. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.

We are not responsible for your card issuer or bank charging you as a result of our processing of your credit/debit card payment in accordance with your order.

Security and Privacy Policy

You should also read our security policy and privacy policy.

Our returns policy - terms and conditions

Please keep your receipt for anything you buy from us. It will ensure we can help you, if you need to bring something back.

Products delivered to you

If you buy a product which we deliver to you, you may cancel your order (or any part of it) for any reason before delivery or within 45 days after delivery by:

  • In the first instance, Calling us on 0800 3895516* emailing us at BandQCustomerServices@b-and-q.co.uk, or writing to us at Doncaster Customer Services, Catesby Business Park, White Rose Way, Doncaster, DN4 8DG to cancel the order (or part of it) and arrange collection
  • Alternatively, returning the product to your local B&Q store (you will need to bring your sales advice and the credit/debit card used for payment)

This is subject to the following conditions:

  • The product must be unused
  • Orders which are cut, made to measure or mixed to your requirements will not be exchanged or refunded
  • You will receive a full refund of the price paid (including relevant delivery charges) less any collection charges. If you return a part of an order, we will recalculate any applicable delivery charge for the remaining part of the order and also deduct this from the refund
  • We reserve the right to refuse a return or to require proof of identity

YOUR CONSUMER RIGHTS ARE NOT AFFECTED

Faulty Products

If the product you purchase is faulty, we may offer a repair, exchange or refund as appropriate in accordance with your consumer rights. Please call us on 0800 3895516* to arrange.

*Lines are open 8am to 8pm weekdays, 8am to 8pm Saturday and 10am to 4pm Sunday.
If you are calling from the Republic of Ireland, please call 1800 946327

On screen video guides

This film is provided for general information and background, it should not be relied upon as the sole information on how to complete a task.

Before commencing any DIY task please:

  • Assess the risks associated with what you are about to do – taking any necessary precautions; and
  • Read and follow all manufacturer's instructions relating to the equipment, products or task you are about to use.

If you are in any doubt, please stop and seek advice from a professional. The tasks shown should not be attempted by the under 18s or the inexperienced. Some tasks such as work involving gas should only be carried out by qualified professionals.

To the extent permitted by law, B&Q accepts no liability for any loss, damage or injury arising as a consequence of the advice contained in this film.

All references are correct at the time of filming.

 

General Conditions

We shall not be liable to you where performance of any of our obligations to you is prevented, frustrated or impeded by reason of acts of God, war and other hostilities, civil commotion, accident, strikes, lock outs, trade disputes, acts or restraints of Government, imposition or restrictions of imports or exports or any other cause not within the reasonable control of B&Q.

If any part of these terms and conditions is found to be unenforceable as a matter of law, all other parts of these terms and conditions shall not be affected and shall remain in force.

We cannot guarantee that the appearance and/or colours of products shown on this site exactly reproduce the appearance and/or colours of the physical products themselves. Natural products may show some colour variations. All sizes quoted are approximate. Where B&Q agrees to provide a specifically designed plan, the Customer agrees to check the accuracy and suitability of the plan.

Before working with electricity, gas or water you should always consult an appropriate professional electrician or Gas Safe registered plumber. Always read and follow any relevant manuals and safety instructions. When working with electricity always turn off the mains. In connection with building work B&Q cannot advise on planning permission or building regulation issues.

Asbestos may be found in some older properties. If you have any concerns about the presence of asbestos you should seek advice from a licensed asbestos company.

The Customer is responsible for obtaining all necessary planning permission and local authority consents and permissions for any work to be carried out and allowing B&Q or its agent to inspect these prior to the commencement of work.

Any plan drawn by B&Q is, and remains, its property and may not be reproduced in whole or in part without its previous written consent.

B&Q will do all that it reasonably can to meet the date given for delivery. In the case of unforeseen circumstances, beyond the reasonable control of B&Q, B&Q may not be able to do so. In such circumstances B&Q will contact the Customer and agree an alternative date. The Customer will also do all that he/she reasonably can to enable the delivery to take place on the given date. In the case of unforeseen circumstances beyond the reasonable control of the Customer the Customer may not be able to do so. In such circumstances the Customer will contact B&Q and agree and alternative date.

As soon as B&Q has delivered the goods, the Customer will be responsible for their safekeeping and B&Q will not be responsible for any damage or fault arising from incorrect storage. If the Customer delays a delivery, B&Q's responsibility for everything other than damage due to its negligence will end on the date B&Q agreed to deliver them as set out in the contract.

Ownership of the goods shall remain with B&Q and shall not pass to the Customer until the agreed price for them, together with all other sums due from the Customer to B&Q, have been paid in full.

To the extent permitted by law, B&Q accepts no liability for any loss, damage or injury arising as a consequence of the advice provided.

These terms and conditions and any contract between us shall be governed by and construed in accordance with English law and the English Courts shall have jurisdiction over any disputes between us.

Contracts are made and accepted subject to these Conditions of Sale. Contracts that are made in Scotland shall be governed by Scottish Law otherwise this contract shall be governed by English Law and no other.

In these terms and conditions:

"B&Q" means, B&Q plc and any other connected organisation that supplies the goods ordered by you and any successor to its business;

"We and Us" means B&Q plc either alone or together with you, as the context requires;

"Working day" means every day of the year except weekends, and English statutory and public holidays;

"You" means the person ordering goods subject to these terms and conditions;

Our details

B&Q plc
B&Q House,
Chestnut Avenue,
Chandler's Ford, Eastleigh,
SO53 3LE

Registered in England under no. 973387
VAT Registration no. GB 232 55 55 75

To contact us by telephone, please ring 0800 3895516. Lines are open 8am–8pm weekdays, 8am–8pm Saturday and 10am–4pm Sunday. If you are calling from the Republic of Ireland, please call 1800 946327. To contact us online please complete the form in Contact B&Q.

Terms Of Use

You may download and print extracts from this site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you by such downloading. You may not make any other use of material on this site. You are not allowed to copy (whether by printing onto paper, storing on disk or any other way), distribute (including distributing copies), tamper with or alter in any way or otherwise use any material contained in this website.

You are not allowed to copy any material from this website for any other commercial purpose.

You are not allowed to remove any copyright, trademark or other intellectual property notices or watermark contained in the original material or from any material copied or printed from the website.

You are not allowed to use the website for any activities that breach any laws, infringe any other parties rights, or breach any standards, content requirements or codes published by any relevant authority.

You are not allowed to use the site in any way that interferes with our systems, other users or harasses, menaces or harms anyone. You will indemnify us from and against all actions, claims suits, demands, liabilities, costs or expenses arising out of, or in any way connected with, use of the site by you or any other person using your login information.

You are not allowed to use the site to make any speculative, false or fraudulent orders.

This website consists of images, text, formats and styles of presentation, software (including HTML code) and material analogous to it ('Material'). All copyright and other moral ownership and intellectual property rights capable of subsisting in the Material or derivatives of it from time to time is either owned exclusively or is licensed to B&Q plc or one of its subsidiary companies.

You acknowledge our rights to the Material. Save as provided elsewhere in these terms you must not copy, modify, manipulate, transmit, perform, publish, display, license or create derivative works from Material accessed through this site. Where copying or transmission is expressly permitted, you must not display any author attribution or copyright notice.

This website also contains certain B&Q plc (or a subsidiary company) trademarks (whether granted or applied for), graphics, logos and service names ('devices'). The devices are owned exclusively by B&Q plc or a subsidiary and may not be copied or reproduced in any format (save as provided elsewhere in these terms), or used in connection with any product or service without B&Q plcs consent. All other trademarks not owned by B&Q plc or its subsidiaries that appear on this site are the property of their respective owners, who may not be affiliated with, connected to, or sponsored by B&Q plc or its subsidiaries.

The B&Q Club terms and conditions

Here you will find the terms and conditions in relation to your membership of The B&Q Club (the "terms").

About Us: B&Q Plc is a company registered in England and Wales (company number 973387) whose registered office is at B&Q House, Chestnut Avenue, Chandler's Ford, Eastleigh Hampshire SO53 1LE ("B&Q", "us", "we" or "our"). VAT Registration no. GB 232 55 55 75.

Membership: Membership of The B&Q Club is a web-based service available to qualifying residents of the United Kingdom, the Isle of Man and the Channel Islands (the "territory"). Your use of the www.diy.com web site (the "") is governed by the terms and conditions.

Terms: These terms incorporate the terms and conditions for the use of the website www.diy.com. The terms form an agreement between you and B&Q in relation to your membership of The B&Q Club.

1. Becoming a Member of The B&Q Club

You can only become a B&Q Club member by signing up online at www.diy.com/club. You cannot join up at a B&Q store. To become a B&Q Club member you must register your details with us, including your title, name, address including postcode, mobile telephone number and e-mail address. By becoming a member you agree to be bound by these terms. If you do not agree to these terms you cannot become a member of The B&Q Club. Upon receipt of your details, we will send a confirmatory e-mail to you confirming your membership number and details. You may not share this number or your membership details with any third parties.

2. Benefits of membership of The B&Q Club

Membership of The B&Q Club entitles you to a collection of discounts on takeaway purchases made at any B&Q store in the territory during the time of advertised promotions. The discounts are not available at B&Q Surplus Stores or for any online or home delivery purchases. To receive your discount The B&Q Club membership number and/or barcode must be presented by the registered member at the time of purchase and is not transferable. The B&Q Club discounts may not be used in conjunction with any other discounts, promotions, B&Q Trade Account Cards or the purchase of B&Q Gift Cards.

Each time you make a purchase at a B&Q store in the territory using your membership number, you will automatically be entered into a monthly prize draw with a chance to win £10,000. Separate terms and conditions apply. B&Q employees and their relatives are not eligible for the monthly prize draw.

3. Restrictions on membership of The B&Q Club

Membership of The B&Q Club is only available to residents of the Territory who are aged 18 or over. Each person shall only be entitled to one B&Q Club membership account. Membership of The B&Q Club is solely for individual customers and not businesses or commercial entities. B&Q employees and their relatives are entitled to become B&Q Club members but are not eligible for the monthly prize draw. We reserve the right to refuse any application for membership for any reason.

4. General terms of membership of The B&Q Club

The B&Q Club membership, the use of The B&Q Club membership numbers (and any printable B&Q Club material that is issued at any time), any visits and any benefits under the membership are all subject to the following general terms and conditions:

  1. The B&Q Club membership numbers and the printable B&Q Club material are issued by and remain the property of B&Q.
  2. The benefits of membership apply to B&Q stores in the Territory only.
  3. The B&Q Club membership is not transferable, and can only be used by the registered member.
  4. All discount offers made available to The B&Q Club members are available for purchases in store only on take away products, unless otherwise stated. Discount offers cannot be redeemed against on-line purchases, home delivery purchases or Tradepoint purchases.
  5. The B&Q Club discount offers cannot be used in conjunction with any other B&Q discount cards such as staff discount, friends and family vouchers or Diamond Cards.
  6. The B&Q Club printable paper membership material is not a credit card or cheque guarantee card and remains the property of B&Q who reserve the right to alter the conditions of use, or to withdraw it at any time without notice.

5. Cancelling your Membership of The B&Q Club

You may tell us that you wish to cancel your B&Q Club membership at any time by sending a written notice to The B&Q Club Membership, B&Q House, Chestnut Avenue, Chandler's Ford, Eastleigh, SO53 3LE.

A breach of these terms or an abuse of The B&Q Club, in both cases as reasonably determined by us, will entitle us to cancel your B&Q Club membership without prior notice. We reserve the right to take any other action deemed necessary where you are found to have abused The B&Q Club.

6. Cancellation of The B&Q Club and Variation of these terms

We reserve the right to terminate The B&Q Club or vary these terms, including varying or terminating the collection of discount offers and/or the frequency and the prize for the prize draw, at any time. If we terminate The B&Q Club or change these terms we shall take all reasonable and appropriate steps to make you aware of such termination or changes. If we change these terms and you do not agree to the terms as amended, please cancel your B&Q Club membership in the manner referred to above.

7. Waiver and Severance

Any failure, or delay by us in exercising any right or remedy under these terms shall not prevent us from being able to enforce that, or any other, right or remedy at a later time. If any provision of these terms is held to be invalid or unenforceable by any court or other competent authority, all other provisions will remain in full force and effect.

8. Assignment

You agree that we may transfer any of our rights and/or transfer, sub-contract or delegate any of our obligations under these terms. Where we do so, we will take steps to ensure that it does not affect your ability to rely on the rights that you may have under these terms. These terms are personal to you and are entered into by you for your own benefit and not for the benefit of any third party – you may only transfer or assign your rights under these terms with our prior consent, which we will not unreasonably withhold.

9. The B&Q Club - Data Protection

By agreeing to these terms, you consent to your personal data (which includes your name, address, mobile telephone number, e-mail address and any other personal information you provide, or that is generated about you, in connection with your membership to The B&Q Club) being processed in accordance with the privacy policy and being processed for the following specific purposes:

  1. to administer your membership to The B&Q Club and to communicate with you in connection with your membership;
  2. to monitor and run our business, and for market research and analysis purposes;
  3. to understand your purchasing preferences to enable us to improve our products and services;
  4. to provide you with information about products, services and special offers from B&Q by e-mail, SMS, telephone and post;
  5. to administer and operate the monthly prize draw, including to notify the winner, and to provide details of the winner's name and county of residence in accordance with the terms and conditions governing the monthly prize draw; and
  6. to prevent and detect fraud and other criminal activity.

Your personal data may be disclosed to, and processed by, third parties in connection with the above purposes, including to third party service providers acting on our behalf.

10. Inconsistencies

In the event of any conflict between these terms and the site terms and conditions, these terms shall prevail to the extent that such conflict relates to your membership of The B&Q Club.

11. Governing Law

These terms are governed by and are to be construed in accordance with English law. You agree that the courts of England, Scotland, Wales and Northern Ireland shall have the exclusive jurisdiction to settle any dispute which may arise out of or in connection with these terms.

The B&Q Club £10,000 Monthly Cash Prize Draw

  1. The monthly prize draw is only open to B&Q Club members who are resident in the UK at the time of entry and aged 18 years or over, excluding employees of B&Q Plc, their relatives, their agents and anyone professionally connected with this promotion.
  2. To enter the prize draw you must be a member of The B&Q Club and make a purchase in a B&Q store and provide your membership details at the time of purchase. By providing these details you will be automatically entered into the prize draw for that month. The entry will only be entered into to the prize draw for the month that the purchase and entry is made and will not be carried forward to any future monthly draws.
  3. No Purchase Necessary for residents of Northern Ireland. For the same chance of winning, residents of Northern Ireland may send a SAE to The B&Q Club Competition, B&Q House, Chestnut Avenue, Chandler's Ford, Eastleigh, SO53 3LE. One entry per person per envelope.
  4. By providing your membership details at the time of purchase you are agreeing to being automatically entered into the prize draw.
  5. The opening and closing dates of each prize draw will be 00:01am on the 1st of the month to 23:59pm on the last day of the month (except in the case of the first draw period which will start 00.01am on 18 August 2012 and end at 23:59 on 31 August 2012)
  6. There is one prize of £10,000 for each prize draw.
  7. There will be one winner for each prize draw who will be drawn at random from all of the entries for the relevant month. The prize draw will take place within 5 working days of the end of the relevant calendar month and the winner will be contacted by email or telephone within 5 working days of the draw being made. The winner will receive one prize which must be claimed within 14 days of being notified. Details on how to claim will be provided with winner's notification. Any winner who fails to claim their prize within 14 days of being notified will forfeit their prize and a new winner will be drawn at random from the remaining entries for the relevant month.
  8. There is no restriction on the number of times a B&Q Club member can enter the prize draw in any calendar month. Each time a B&Q Club member makes a purchase in a B&Q store and provides their membership details they will be entered into the prize draw. Members that do not provide their membership details at the point of purchase will not be entered into the prize draw and cannot enter the draw for that purchase at a later date.
  9. If any B&Q Club member returns or obtains refunds for all items that qualified them for entry to the prize draw, that entry will be excluded from the prize draw.
  10. No responsibility is accepted for entries which fail to be properly submitted for any technical reason whatsoever. Entries submitted by any other means than those specified above will be rejected.
  11. Each winner will be expected to take part in reasonable publicity associated with the promotion, including but not limited to the Promoter publishing each winner's first name, date of their win and county of residence on the Promoter's website.
  12. All entrants to the prize draw will be deemed to have accepted these terms and conditions.
  13. The promoter reserves the right to hold void, cancel, suspend or amend the prize draw or these terms and conditions at any time without prior notice, where it becomes necessary to do so.
  14. The Promoter's decision regarding any aspect of the promotion is final and binding and no correspondence will be entered into. The Promoter accepts no responsibility, liability or any consequences whatsoever for participating in this promotion or the prize offered in relation to the competition. This does not affect your statutory rights. This competition is governed by the laws of England and in the event of any dispute the parties submit to the exclusive jurisdiction of the English Courts.
  15. Names and counties of winners will be made available one calendar month from the draw being made. To obtain these details, send a SAE to The B&Q Club Competition, B&Q House, Chestnut Avenue, Chandler's Ford, Eastleigh, SO53 3LE.
  16. The promoter: B&Q plc; B&Q House, Chestnut Avenue, Chandlers Ford, Eastleigh, Hampshire, SO53 3LE.

Kitchen 10 Year Guarantee

What is Covered

This Guarantee is offered by B&Q plc, B&Q House, Chestnut Avenue, Eastleigh, SO53 3LE.  B&Q guarantee for 10 years from the date of purchase, all Cooke and Lewis and IT kitchen cabinets,  door and drawer fronts, cabinet frames, cabinet hanging brackets, cabinet panels, adjustable legs, cornice, pelmet, plinths, hinges, drawer runners, cabinet storage solutions, laminate worktops that are 40mm or more, B&Q and Cooke and Lewis taps and sinks. Where an individual product has a separate guarantee period that is longer than 10 years that time period will apply. 

The guarantee is subject to the terms and conditions below.

Conditions of the Guarantee

  • This Guarantee relates to products purchased for domestic use only
  • If the product fails due to a defect in materials or workmanship within the guarantee period B&Q will repair or replace the affected product or part 
  • Where the products  are no longer available, B&Q  will, at its discretion, provide you with  a replacement product of similar specification
  • These are the only remedies available under this Guarantee
  • All claims must be supported with the original receipt or other reasonable proof of purchase
  • The Guarantee assumes the product has been installed and maintained in accordance with the product instruction manual
  • The Guarantee applies to the single product in question and does not extend to the replacement of other products in the kitchen, general household fittings or furniture
  • The Guarantee is non transferable to a new owner of the product if the product has been removed from the premises in which it was first installed and then reinstalled in other premises
  • All claims must be made as soon as reasonably practicable once the defect has been discovered
  • B&Q require reasonable opportunity to inspect the product in the installed situation.  In circumstances where it is not reasonably practicable for the product to remain in situ, the product should be retained for inspection 
  • B&Q reserves the right to instruct a third party of its choice to inspect the Products to determine the cause of any alleged defect in the Product before confirming the defect and replacing the Product

What is not covered

  • Products that have been damaged or neglected as a result of a failure to, assemble, install, use or care for the products in accordance with the instructions.
  • B&Q will not accept responsibility under this Guarantee if a product is damaged or becomes defective due to modification, misuse, neglect, infestation,  wilful or accidental damage or act of God
  • Replacement of other products in the kitchen, general household fittings or furniture or the repair of other consequential or incidental damage arising from a defective product that could not be reasonably foreseen at the time the product was purchased or installed
  • Products damaged as a result of the use of strong chemicals, contrary to B&Q’s instructions and guidelines.
  • Products installed into business premises or domestic premises connected with business (e.g. holiday lets)
  • Normal wear and tear
  • Natural discolouration that may occur over time
  • Products sold or installed outside the UK or Republic of Ireland
  • This guarantee is in addition to and does not affect your statutory rights

How to make a claim under the Guarantee

  • If you wish to make a claim under the Guarantee you should contact a local B&Q store
  • You will be asked for a copy of your original receipt or other reasonable  proof of purchase

Bathroom 10 Year Guarantee

What is Covered

This Guarantee is offered by B&Q plc, B&Q House, Chestnut Avenue, Eastleigh, SO53 3LE.  B&Q guarantee for 10 years from the date of purchase all B&Q and Cooke and Lewis  baths, sinks, ceramic toilet pans and cistern, shower trays, cabinets, cabinet hanging brackets, hinges,  cabinet panels, adjustable legs, door and drawer fronts,  shower mixer controls,  taps.  Where an individual product has a separate guarantee period that is longer than 10 years that time period will apply. 

This guarantee is subject to the terms and conditions below. 

Conditions of the Guarantee

  • This Guarantee relates to products purchased for domestic use only
  • If the product fails due to a defect in materials or workmanship within the guarantee period B&Q will repair or replace the affected product or part. Where the product is no longer available, B&Q will  at its  discretion,  provide you with  a replacement product of similar specification
  • These are the only remedies available under this Guarantee
  • All claims must be supported with the original receipt or other reasonable proof of purchase
  • The guarantee assumes the product has been installed and maintained in accordance with the product instruction manual
  • The Guarantee applies to the single product in question and does not extend to the replacement of other products in the kitchen, general household fittings or furniture
  • The Guarantee is non transferable to a new owner of the product if the product has been removed from the premises in which it was first installed and then reinstalled in other premises
  • All claims must be made as soon as reasonably practicable once the defect has been discovered. 
  • B&Q require reasonable opportunity to inspect the product in the installed situation. In circumstances where it is not reasonably practicable for the product to remain in situ, the product should be retained for inspection 
  • B&Q reserves the right to instruct a third party of its choice to inspect the Products to determine the cause of any alleged defect in the Product before confirming the defect and replacing the Product

What is not covered

  • Whirlpool and wellness systems, shower trays that are part of a complete shower enclosure, toilet seats, toilet fittings, siphons, wastes, valves
  • Products that have been damaged or neglected as a result of a failure to, assemble, install, use or care for the products in accordance with the instructions and general good plumbing practice
  • B&Q will not accept responsibility under this Guarantee if a product is damaged or becomes defective due to modification, misuse, neglect, infestation, wilful or accidental damage or act of God
  • Replacement of other products in the bathroom, general household fittings or furniture or the repair of other consequential or incidental damage arising from a defective product that could not be reasonably foreseen at the time the product was purchased or installed
  • Products damaged as a result of the use of strong chemicals, contrary to B&Q’s instructions and guidelines.
  • Products installed into business premises or domestic premises connected with business (eg holiday lets)
  • Normal wear and tear
  • Natural discolouration that may occur over time
  • Products sold or installed outside the UK or Republic of Ireland
  • This guarantee is in addition to and does not affect your statutory rights

How to make a claim under the Guarantee

  • If you wish to make a claim under the Guarantee you should contact a local B&Q store
  • You will be asked for a copy of your original receipt or other reasonable proof of purchase

Elle British Talent Search Competition Terms & Conditions

  • Further entry restrictions, Entry available to design students resident in the UK, attending an accredited design course, except B&Q employees, their families, agents or anyone else professionally connected with the promotion.
  • To enter send copies of your drawings/plans to bandqtalent@elledecoration.co.uk or by post to B&Q British Talent Search, c/o Sarah Dawson, Hearst Magazines UK, 72 Broadwick Street, London, W1F 9EP. Competition closes 28 March 2013.
  • Drawings/plans will not be returned.
  • When entering, extra details regarding materials and manufacturing processes can be included, but it is not mandatory.
  • When entering there is no minimum or maximum amount of pages to submit.
  • When entering the closed-loop category, entrants will need to submit an explanation within the entry explaining how the product/design is closed-loop.
  • One Entry per person. Multiple or third party entries will not be accepted.
  • Three winners will be selected, one from each category, each receiving a prize of £1,000. An overall winner will then be selected from one of the category winners and that winner will receive an additional prize of £3,000. In addition to the £4,000, the overall winner may be offered the opportunity by B&Q to enter into a contract to have their product produced and sold in B&Q's stores. This offer will be subject to B&Q deeming the product to be suitable for sale in their stores and a contract being negotiated with the winner.
  • The winners will be selected by a panel of five Independent judges.
  • All entries must be received by midnight 28th March 2013. Judging will take place by the end of April. Winners will be notified by the 31st July 2013.
  • Prizes are not transferable.
  • By entering this competition:
    • you accept that B&Q plc and Elle Decoration Magazine is entitled to use and reproduce your entry (together with your name) submitted as part of the competition for use in national press, Facebook, Twitter and other marketing activities;
    • you agree that B&Q plc, Elle Decoration Magazine and B&Q plc's third party service providers may use your details to contact you about your entry;
    • you confirm that, if you are one of the winners, you will support B&Q plc and Elle Decoration Magazine in marketing and promotional events relating to your entry; and
    • you confirm that you have the consent of all individuals, organisations and other parties in creating the entry to enter into this competition on these terms and conditions.
  • Entry into the prize draw is deemed acceptance of these terms and conditions.
  • B&Q reserves the right to hold void, suspend or cancel the competition at any time where it is reasonable to do so.
  • B&Q accepts no responsibility for entries that are incomplete, damaged, defaced or not received for any reason.
  • The decision of B&Q is final and binding and no correspondence will be entered into.
  • Details of the winners' names and counties will be available at diy.com from 31st July 2013.
  • The promoter is B&Q plc, B&Q House, Chestnut Avenue, Chandlers Ford SO53 3LE.

The B&Q Club £30,000 Cash Prize and £1000 B&Q Gift Card Draw

  • The prize draw is only open to B&Q Club members who are resident in the UK at the time of entry and aged 18 years or over, excluding employees of B&Q Plc, their relatives, their agents and anyone professionally connected with this promotion.
  • To enter the prize draw you must be a member of The B&Q Club and make a purchase in a B&Q store and provide your membership details at the time of purchase. By providing these details you will be automatically entered into the prize.
  • No Purchase Necessary for residents of Northern Ireland. For the same chance of winning, residents of Northern Ireland may send a SAE to The B&Q Club Competition, B&Q House, Chestnut Avenue, Chandler's Ford, Eastleigh, SO53 3LE. One entry per person per envelope.
  • By providing your membership details at the time of purchase you are agreeing to being automatically entered into the prize draw.
  • The prize draw opens at 00.01hrs on 9 February and closes at 23.59hrs on 24 February 2013.
  • Members are allowed one entry per day. Where a member makes multiple transactions on the same day, the member will only be entered into the competition once for that day.
  • There will be one winner selected to receive the prize of £30,000 cash. In addition to being entered into the draw for the £30,000 there will be 5 winners selected each day to receive a £1,000 B&Q gift card. Entry into the daily prize draw will only apply on the day of the transaction. All entries, including the winners of the £1,000 gift cards, will be placed in the £30,000 prize draw. Winners for each draw will be chosen at random.
  • The draw for the £30,000 prize will take place within 5 working days of the close of the qualifying period and the winner will be notified within 5 working days of the draw being made. The first draw for the daily prizes of £1,000 gift cards will take place on 11 February with entries taken from qualifying transactions made on 9 February; each subsequent draw will be made 2 working days after qualifying day. The winners for the daily prize drawer will be notified within 5 working days of the draw being made.
  • The prizes must be claimed within 14 days of being notified. Details on how to claim will be provided with winner's notification. Any winner who fails to claim their prize within 14 days of being notified will forfeit their prize and a new winner will be drawn at random from the remaining entries.
  • Members that do not provide their membership details at the point of purchase will not be entered into the prize draw and cannot enter the draw for that purchase at a later date.
  • If any B&Q Club member returns or obtains refunds for all items that qualified them for entry to the prize draw, that entry will be excluded from the prize draw.
  • No responsibility is accepted for entries which fail to be properly submitted for any technical reason whatsoever. Entries submitted by any other means than those specified above will be rejected.
  • Each winner will be expected to take part in reasonable publicity associated with the promotion, including but not limited to the Promoter publishing each winner's first name, date of their win and county of residence on the Promoter's website.
  • All entrants to the prize draw will be deemed to have accepted these terms and conditions.
  • The promoter reserves the right to hold void, cancel, suspend or amend the prize draw or these terms and conditions at any time without prior notice, where it becomes necessary to do so.
  • The Promoter's decision regarding any aspect of the promotion is final and binding and no correspondence will be entered into. The Promoter accepts no responsibility, liability or any consequences whatsoever for participating in this promotion or the prize offered in relation to the competition. This does not affect your statutory rights. This competition is governed by the laws of England and in the event of any dispute the parties submit to the exclusive jurisdiction of the English Courts.
  • Names and counties of winners will be made available one calendar month from the draw being made. To obtain these details, send a SAE to The B&Q Club Competition, B&Q House, Chestnut Avenue, Chandler's Ford, Eastleigh, SO53 3LE.
  • The promoter: B&Q plc; B&Q House, Chestnut Avenue, Chandlers Ford, Eastleigh, Hampshire, SO53 3LE.

Mortgage payment - Ideal Home Show

  • Entry available to UK residents over the age of 18 except B&Q employees, their families, agents or anyone else professionally connected with the promotion.
  • Go to www.diy.com/ihsfeedback and fill in the feedback form, all of the questions must be answered to be entered into the competition.
  • Entries must be received no later than 11.59pm on Monday 15th April date.
  • How many entries per person - One entry per person, multiple or third party entries will not be accepted.
  • There will be one winner selected.
  • The winner will have their mortgage or rent paid for one calendar month to a maximum payment of £1,000. If you do not have a mortgage or rent then there will be no cash alternative. B&Q will only pay the exact cost of your mortgage/rent payment (capped at £1000) i.e if your mortgage/rent is £500 you will not receive the extra £500 capped money. The winner will be required to provide evidence from their mortgage lender or landlord to confirm that their name appears on the mortgage/rental agreement, and the amount of their mortgage/rent for one calendar month. The winner who pays the rent / mortgage will then be sent a cheque for this sum. The cheque will be sent within 10 days of receiving this information.
  • The winner will be selected at random on or before Friday 19th April and the winner will be notified within 7 days of the draw taking place.
  • Prizes are not transferable, and there is no cash alternative.
  • By providing your contact details for entry into this prize draw you:
    • consent to receiving information by post, telephone, SMS and email about products, services, promotions and offers that may be of interest to you from B&Q plc; and
    • consent to B&Q plc making contact with you regarding your entry and, in the case that you are the winner, contacting you regarding the prize.
  • Entry into the prize draw is deemed acceptance of these terms and conditions.
  • The Promoter reserves the right to alter the prizes for ones of the same or higher value.
  • The Promoter reserves the right to hold void, suspend or cancel the promotion at any time where it is reasonable to do so.
  • The Promoter accepts no responsibility for entries that are incomplete, damaged, defaced or not received for any reason.
  • Proof of posting is not proof of receipt.
  • The decision of the promoter is final and binding and no correspondence will be entered into.
  • The Promoter: B&Q, B&Q House, Chestnut Avenue, Chandlers Ford, Eastleigh, Hampshire, SO53 3LE.

Bake Off - Ideal Home Show

  • Competition is open to all UK residents over the age of 18 excluding employees of B&Q Plc, their families, agents or anyone else professionally connected with the Competition.
  • One entry will be accepted per person.
  • How to enter – Participants must email BakeOff@b-and-q.co.uk with an image of a cake they have baked themselves. No particular ingredients must be used, this is down to the participants own choice.
  • The top 10 favourite images picked by B&Q will be shown on facebook. Three images will then be selected from these 10 to go through to the next stage of the competition. The next stage will require the three finalists to be available to attend the Ideal Home Show on Sunday, 31 March 2013. The finalists will be required to cook in front of a live audience at the show. If any of the 3 finalists are unable to attend the final stage on 31 March then they will be removed from the competition and another winner selected.
  • Images can be submitted from Friday 1st March to Friday 15th March at 11.59pm, after this time no further entries will be taken.
  • The three finalists will be chosen on Tuesday 19th March 2013 and will be notified by 20th March. On receipt of notification the finalists must confirm that they wish to proceed to the final stage by 5.00pm on 24th March. Should they fail to do this it will be assumed they no longer wish to continue to the final stage and a new finalist will be selected.
  • The three finalists that attend the show on 31 March will receive a £250 B&Q gift card to spend in a B&Q store. The gift card cannot be used online at diy.com.
  • The finalists will be asked to bake a cupcake with the facilities, equipment and ingredients which B&Q will select on the day. An independent adjudicator will be judging the baking competition on a combination of how they have portrayed the theme and the taste of their baking and the winner announced on the day.
  • There will be one overall winner selected. This winner will receive £1000 voucher to spend Cooke and Lewis products from a B&Q store only, this is not available online. The voucher must be redeemed by 31st March 2014.
  • For each of the three finalist's accommodation for Saturday 30th March will be paid for, this will be a double room for 2x adults. It will be booked in London by B&Q, this is non transferable. Public transport will be reimbursed for a trip for 2x adults from their nearest train / bus station to the Ideal Home Show in Earls Court (including tube tickets for 2x adults) details of how to claim the travel expenses will be provided when finalists receive notification that they have been selected for the final stage and will be reimbursed within 30 days of the show, finalists will need to show proof of travel expenses. Each finalist will be given a ticket for their entry into the Ideal Home Show plus one further ticket for one other adult. No other expenses other than those detailed will be reimbursed such as snacks, drinks, evening meal and breakfast.
  • Prizes are not transferable, and there is no cash alternative.
  • By entering this competition you:
    • Consent to receiving information by post, telephone, SMS and email about products, services, promotions and offers that may be of interest to you from B&Q plc;
    • Consent to B&Q plc making contact with you regarding your entry and, in the case that you are the winner, contacting you regarding the prize;
    • Accept that B&Q plc is entitled to use and reproduce the information and photograph(s) submitted as part of the competition for use in national press, Facebook, Twitter, on www.diy.com and other marketing activities;
    • Accept that B&Q plc has full editorial rights in the information and photograph(s) submitted as part of the competition and that they can be changed at any time in B&Q's reasonable discretion; and you confirm that your entry is your own work or if other people have been involved, that you have the consent of all individuals and other parties involved in creating your entry to enter into the competition on these terms and conditions.
  • Entry into the Competition is deemed acceptance of these terms and conditions.
  • The Promoter reserves the right to alter the prizes for ones of the same or higher value.
  • The Promoter reserves the right to hold void, suspend or cancel the promotion at any time where it is reasonable to do so.
  • The Promoter accepts no responsibility for entries that are incomplete, damaged, defaced or not received for any reason.
  • Proof of posting is not proof of receipt.
  • The decision of the promoter is final and binding and no correspondence will be entered into.
  • Names and counties of the winner/s will be made available on or after Sunday 31st March on B&Q's facebook page www.facebook.com/bandq.
  • The Promoter: B&Q, B&Q House, Chestnut Avenue, Chandlers Ford, Eastleigh, Hampshire, SO53 3LE.

© B&Q 2013 - Terms & Conditions