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Help & advice

Delivery

How much will delivery cost me?
There is only one delivery charge per order. This charge is automatically calculated according to the total price of the products you have selected to buy (added to your shopping basket); it doesn't matter how many items you order.


Home Delivery Charges

Order value* Delivery charge
diy.com orders under £50 £5
diy.com orders £50 and above FREE

*Charges refer to the value of goods being delivered and excludes services. Excludes bulk delivery.

If you are not able to get your items home from store, why not use our store delivery service. Ask your local store for details on their delivery area.


Home Delivery Charges From Store

Order value* Charge
£0 - £250 £20
Over £250 FREE

*Charges refer to the value of goods being delivered and excludes services.

Some items on diy.com are offered with free delivery. Orders containing only items with free delivery will be delivered free of charge. For orders containing items with free delivery as well as items with standard delivery charges, the flat rate of £5 delivery will be added to the order.

When will my order arrive?
The delivery date will depend on the product's size, weight and value to whether it is delivered by B&Q or by one of our delivery partners.


B&Q Delivery
Products flagged as "delivery booking service" will be delivered by B&Q. You will be offered a delivery date at checkout.

Next Day Delivery Service
B&Q next day is a next working day delivery service, simply order by 5pm to qualify. *

Next day delivery is available to all UK mainland addresses.**

Next day orders are subject to stock availability and in some rare cases may result in your order being cancelled and your payment refunded.

We regret that we are unable to deliver to Northern Ireland, Scottish Islands, Isle of Man, Isle of Scilly, Jersey, Guernsey and BFPO (British Forces Post Office) addresses.

Order placed on: If placed before 5pm, delivery on: If placed after 5pm, delivery on:
Monday Tuesday Wednesday
Tuesday Wednesday Thursday
Wednesday Thursday Friday
Thursday Friday Monday
Friday,Saturday,Sunday Mon (order before 1pm Sun) Tue (orders after 1pm Sun)

* Working days are classified as Monday to Friday and exclude bank holidays.
** Customers living in some remote rural areas should note some services are not available. If you live in one of these areas, our Restricted Delivery Table will show you the affected postcodes and available delivery services.


Next Day Order Cancellations & Returns
Orders placed for delivery via the B&Q next day delivery service cannot be amended or cancelled due to the limited time available between an order being placed and the order being dispatched for delivery.

For information on our returns policy, please see full details here.

From Next Day Delivery Service
Simply place your order before 11am and you will receive a call by 3pm to arrange your delivery date. This could be next working day or future working day of your choice. *

Alternatively you can contact us on 0800 3895516 ** to arrange a delivery.

Please note that if we are unable to contact you before 3pm then next day delivery will not be possible. Next day orders are subject to stock availability and in some rare cases may result in your order being cancelled and your payment refunded, this will be advised when we contact you to arrange the delivery date.

From Next day delivery is available to all UK mainland addresses. ***

We regret that we are unable to deliver to Northern Ireland, Scottish Islands, Isle of Man, Isle of Scilly, Jersey, Guernsey and BFPO (British Forces Post Office) addresses.

Order placed on: If placed before 11am, delivery from: If placed after 11am, delivery from:
Monday Tuesday Wednesday
Tuesday Wednesday Thursday
Wednesday Thursday Friday
Thursday Friday Monday
Friday Monday Tuesday
Saturday/Sunday Tuesday Tuesday

* Working days are classified as Monday to Friday and exclude bank holidays.

** Lines are open 8am to 8pm weekdays, 8am to 8pm Saturday and 10am to 4pm Sunday. If you are calling from the Republic of Ireland, please call 1800 946327.

*** Some services are not available to customers living in remote rural areas. Our Restricted Delivery Table will show you the affected postcodes and available delivery services.


From Next Day Order Cancellations & Returns
If you make a purchase and schedule for delivery, you may cancel your order (or any part of it) for any reason up to 72 hours before delivery. Find out more.

For information on our returns policy click here.

Next Day Delivery - Bulky Goods
This is a next working day delivery service, simply order by 3pm to qualify.*

Next day delivery is available to all UK mainland addresses.**

Next day orders are subject to stock availability and in some rare cases may result in your order being cancelled and your payment refunded.

PLEASE NOTE: If a 'Next Day - Bulky Goods' item is ordered with a '48hr - Bulky Goods' item the orders will be combined and delivered in 48hrs.

We regret that we are unable to deliver to Northern Ireland, Scottish Islands, Isle of Man, Isle of Scilly, Jersey, Guernsey and BFPO (British Forces Post Office) addresses.

Order placed on: If placed before 3pm, delivery on: If placed after 3pm, delivery on:
Monday Tuesday Wednesday
Tuesday Wednesday Thursday
Wednesday Thursday Friday
Thursday Friday Monday
Friday Monday Tuesday
Saturday/Sunday Tuesday Tuesday

* Working days are classified as Monday to Friday and exclude bank holidays.

** Customers living in some remote rural areas should note some services are not available. If you live in one of these areas, our Restricted Delivery Table will show you the affected postcodes and available delivery services.


Next Day Order Cancellations & Returns
Orders placed for delivery via the B&Q next day delivery service cannot be amended or cancelled due to the limited time available between an order being placed and the order being dispatched for delivery.

For information on our returns policy, please see full details here.

48hr Delivery - Bulky Goods
B&Q 48hr delivery for bulky goods is a 2 working day delivery service, simply order by 3pm to qualify.*

48hr delivery is available to all UK mainland addresses.**

48hr delivery orders are subject to stock availability and in some rare cases may result in your order being cancelled and your payment refunded.

PLEASE NOTE: If a 'Next Day - Bulky Goods' item is ordered with a '48hr - Bulky Goods' item the orders will be combined and delivered in 48hrs.

We regret that we are unable to deliver to Northern Ireland, Scottish Islands, Isle of Man, Isle of Scilly, Jersey, Guernsey and BFPO (British Forces Post Office) addresses.

Order placed on: If placed before 3pm, delivery on: If placed after 3pm, delivery on:
Monday Wednesday Thursday
Tuesday Thursday Friday
Wednesday Friday Monday
Thursday Monday Tuesday
Friday Monday Tuesday
Saturday/Sunday Tuesday Tuesday

* Working days are classified as Monday to Friday and exclude bank holidays.

** Customers living in some remote rural areas should note some services are not available. If you live in one of these areas, our Restricted Delivery Table will show you the affected postcodes and available delivery services.


48hr delivery Order Cancellations & Returns
Orders placed for delivery via the B&Q 48hr delivery service cannot be amended or cancelled due to the limited time available between an order being placed and the order being dispatched for delivery.

For information on our returns policy, please see full details here.

Bulk Delivery Service
Orders placed before 12pm can be delivered the next working day and orders placed after 12pm will be delivered within 2 working days.* A later scheduled date can be arranged for any order and all delivery dates are subject to stock availability.

Call 08450 600 8481 or ask in-store for Delivery to Site or Home.**

*Working days are classified as Monday to Friday, between the hours of 7am and 5pm and exclude Bank Holidays. Delivery times effective following receipt of your order from B&Q.
**Minimum order value £100. Delivery service is not available on Saturday or Sunday. Subject to delivery requirements below.

Delivery Requirements:
PLEASE DO NOT PLACE AN ORDER IF YOU ARE NOT CONFIDENT THAT THE DELIVERY LOCATION COMPLIES WITH THE FOLLOWING REQUIREMENTS:

  • We are able to deliver goods to selected UK post code destinations, restrictions apply, please call 08450 600 8481 or ask in-store for details
  • The delivery vehicle used by B&Q is a similar size to a double decker bus and requires sufficient space for products to be unloaded using a crane
  • Deliveries will not be made where the ground condition is uneven, not suitable to unload or likely to cause damage to the vehicle*
  • We will not leave products on public property unless written consent is provided by the relevant authority confirming agreement of delivery to location
  • A signature is required on delivery. However, goods can be left without being signed for when a prior arrangement has been made between B&Q and the customer. B&Q will not accept responsibility for goods which are lost or stolen after they have been delivered in accordance with any prior arrangement

*Deliveries are to kerbside only and orders will be cancelled if the delivery vehicle is unable to safely access the delivery location.

Delivery charge:
Free delivery is available on a minimum order value of £250 or more, for any goods included in the Bulk Delivery Service as specified online and in brochure.

A delivery charge of £20 will apply for orders under the value of £250.

Replacement Products:
Should the goods supplied be faulty or damaged, either inform the driver or, if the driver has left the delivery location, call 08450 600 8481 or contact your local store to arrange replacement goods.*

*B&Q will aim to replace faulty goods within 2 working days of you notifying us.

Cancellation:
Consumers may return orders within 30 (thirty) days from the date the order was placed provided the goods are unused and in original packaging.*

*Goods can be returned to a store or a collection can be arranged by calling 08450 600 8481.

Delivery Partners
Any product not flagged as "delivery booking service", "next day", "from next day" will be delivered by the vendor. You will be contacted within 3 working days to confirm order received and be advised of the delivery week. The delivery partner will call you again 3 days before the delivery will take place.

In-Store
Available in-store only.
Product is only available from your local B&Q store. Ranges may vary so please check before travelling. Find your nearest store .

Can I book a delivery date online?
Yes. Our Delivery Day Booking Service is offered on all items marked "Delivery booking service available". When you have added the item to your shopping basket, gone to checkout and entered your delivery details, we will automatically offer you the earliest available delivery dates for your order. However if the dates we offer are not convenient you can suggest an alternative date for delivery.

We will group the items which are to be delivered together in the same delivery and give you the ability to choose to have deliveries on the same day.

In some cases, we may not be able to process your delivery date online and will contact you within 24 hours to confirm a date over the phone. Contact our Call Centre on 0870 0101 006 if you have any concerns about your delivery date. Please note that we currently do not offer a delivery booking service with any of our delivery partners. In this case our delivery partner will contact you directly to arrange your delivery.

How do I book a delivery date?
Booking a delivery date online for all items marked, 'Delivery service available' is easy. When you have added the item to your shopping basket and entered your delivery details we will automatically offer you the earliest available delivery dates for your order. However if the dates we offer are not convenient you can suggest an alternative date for delivery.

Can I change my delivery date?
If your item is being delivered by us or any of our delivery partners, with the exception of Next Day and 3 day delivery, you can change your delivery day up to 72 hours prior to delivery.

Do you deliver to my address?
Delivery is available to all UK mainland addresses. Customers living in some remote rural areas should note some delivery services are either extended by 2 working days, or in some instances not available at all.

If you think you live in one of these areas, our Restricted Delivery Table will show you the affected postcodes and available delivery services. We regret that we are unable to deliver to Northern Ireland, Scottish islands, Isle of Man, Isle of Scilly, Jersey, Guernsey and BFPO addresses.

All home delivered sheds* with the exception of products which include assembly** are delivered to kerbside, outside of the delivery address property. Customers are advised to make their own arrangements to locate and install delivered items.

*excluding assembled products
**assembled products will be assembled where requested by the customer

Can all my items arrive at the same time?
You can arrange for several products to be delivered on the same day. But items distributed though different delivery partners may arrive separately and at different times. See When will my order arrive?

What if I'm out when you try to deliver?
If your item is being delivered on the Next Day or 3 day delivery service the delivery company will leave a card to let you know they have tried to deliver the item to you. They will redeliver the item to you within 7 days of the original delivery date. If your item is being delivered on any other service you will be contacted to arrange a new delivery date.

Can I call you on the morning of delivery to confirm the delivery time?
No, unfortunately you can't contact us on the morning of delivery to confirm the delivery time. However if B&Q are delivering the item we will have already contacted you to confirm whether the item will be delivered during the morning or afternoon.

Terms and conditions

  • Delivery times apply to items in stock.
  • If any items you order are not available we will use the telephone or email details you have provided to contact you and discuss how you wish to proceed. If we are not able to contact you we will use our discretion and send you the items that are available and possibly a substitute for the unavailable item(s) or refund you accordingly.
  • Deliveries normally occur between 7am and 6pm. Currently the exact timing of delivery cannot be specified.
  • Working days are classified as Monday to Friday and exclude bank holidays.
  • Unless otherwise stated, all deliveries will be made direct to your door. We are not responsible for any additional lifting or carrying of your goods.
  • We do not deliver items to multiple addresses.
  • Please leave a daytime telephone number as we may contact you to arrange a convenient delivery date.
  • If your order contains more than one item you may be contacted by more than one operator to arrange the delivery date, and the products may be delivered separately even if they have the same estimated delivery dates because our products come from different delivery partners and suppliers.
  • Delivery is available to all UK mainland addresses. Customers living in some remote rural areas should note some services are not available. If you live in one of these areas, our Restricted Delivery Table will show you the affected postcodes and available delivery services.
  • We regret that we are unable to deliver to Northern Ireland, Scottish islands, Isle of Man, Isle of Scilly, Jersey, Guernsey and BFPO (British Forces Post Office) addresses.
  • For in-store orders cancel any items that bring the order total below £250, prior to the items being delivered, you will be charged the appropriate delivery cost for the remaining value of the shopping basket as detailed in the delivery charges.

Returns and refunds
Our returns policy is in addition to your legal rights. Please see further details here .

*Charges refer to the value of goods being delivered and excludes services.

© B&Q 2013 - Terms & Conditions