What are the benefits of using a fixed price service?
Replacing a tap in your kitchen or bathroom can be time consuming and tricky, so B&Q have helped you take the hassle and time out of installing a new tap. With our trusted partner Needhelp, B&Q customers can get a fixed price and local installation service.
• with a £99 fixed price installation from NeedHelp you know exactly what the cost will be upfront. There are no surprises, and you won't have to worry about hourly rates or additional charges*.
•NeedHelp offers a Satisfied or ReDone Guarantee ^.
• You can relax and let the experts handle the job. You don't have to worry about learning how to install a tap or spending hours doing it yourself.
How does the service work?
Step 1
Purchase your new tap from a selection of styles at diy.com or in one of our stores.
Step 2
Visit NeedHelp to purchase your tap installation service from them.
Step 3
Simply add the installation service to your basket. Provide your details and pay through the NeedHelp checkout.
Step 4
You'll receive a confirmation email and your tradesperson will be in touch within 48 hours to arrange your installation date.
What's included in a fixed price service?
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Installation of replacement tap in current position
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Connection to existing water supply
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Removal and disposal of old tap
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Fitting of isolation valves (if required)*
NeedHelp fixed price installation FAQ's
We've gathered some frequently asked questions to help you in using NeedHelp fixed price installation service.
Can I have a kitchen or a bathroom tap installed?
NeedHelp fixed price installation is available for both kitchen and bathroom taps.
Can I buy a tap from one of the B&Q verified sellers on diy.com and have it installed?
Yes, you can use the service with products that have been purchased from a verified seller on diy.com. Just have the tap ready for the tradesperson on the day of installation.
What should I do if there is a problem after the tap has been fitted?
If there is a fault with the product, please contact the B&Q customer services team team who will be able to help.
If there is a problem with the installation, please contact NeedHelp help centre.
How do I contact NeedHelp if I have any problems?
You can contact the NeedHelp help centre here.
Can I have a kitchen or a bathroom tap installed?
NeedHelp fixed price installation is available for both kitchen and bathroom taps.
Can I buy a tap from one of the B&Q verified sellers on diy.com and have it installed?
Yes, you can use the service with products that have been purchased from a verified seller on diy.com. Just have the tap ready for the tradesperson on the day of installation.
What should I do if there is a problem after the tap has been fitted?
If there is a fault with the product, please contact the B&Q customer services team team who will be able to help.
If there is a problem with the installation, please contact NeedHelp help centre.
How do I contact NeedHelp if I have any problems?
You can contact the NeedHelp help centre here.
Terms & conditions
All services provided by NeedHelp. For more information and terms and conditions visit NeedHelp.com. For any support visit NeedHelp Help Desk.
*Fixed price includes: Installation of a replacement tap within its existing position; Installation and connection to the existing water supply; Removal and disposal of the old tap; Isolation valves if required. Fixed price excludes: Purchase of the tap; Boiling water taps; External garden taps; Alterations to the existing water supply; Materials in excess of isolation valves.
**NeedHelp is available in UK mainland and Northern Ireland.
^Satisfied or Re-Done Guarantee - The Needhelp Satisfied or Redone guarantee is valid for 7 days from the date the job is completed. Claims are capped at £2000 and cannot exceed twice the original cost of the job and/or replacement materials (where required). Your statutory rights are not affected. Visit needhelp.com for full terms.