What are the benefits of using a fixed price service?
Replacing a tap in your kitchen or bathroom can be time consuming and tricky, so B&Q have helped you take the hassle and time out of installing a new tap. With our trusted partner Needhelp, B&Q customers can get a fixed price and local installation service.
• with a £99 fixed price installation from NeedHelp you know exactly what the cost will be upfront. There are no surprises, and you won't have to worry about hourly rates or additional charges*.
•NeedHelp offers a Satisfied or ReDone Guarantee ^.
• You can relax and let the experts handle the job. You don't have to worry about learning how to install a tap or spending hours doing it yourself.
How does the service work?
Step 1
Purchase your new tap from a selection of styles at diy.com or in one of our stores.
Step 2
Visit NeedHelp to purchase your tap installation service from them.
Step 3
Simply add the installation service to your basket. Provide your details and pay through the NeedHelp checkout.
Step 4
You'll receive a confirmation email and your tradesperson will be in touch within 48 hours to arrange your installation date.
What's included in a fixed price service?
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Installation of replacement tap in current position
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Connection to existing water supply
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Removal and disposal of old tap
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Fitting of isolation valves (if required)*
NeedHelp fixed price installation FAQ's
We've gathered some frequently asked questions to help you in using NeedHelp fixed price installation service.
NeedHelp fixed price installation is available for both kitchen and bathroom taps.
Yes, you can use the service with products that have been purchased from a verified seller on diy.com. Just have the tap ready for the tradesperson on the day of installation.
If there is a fault with the product, please contact the B&Q customer services team team who will be able to help.
If there is a problem with the installation, please contact NeedHelp help centre.
You can contact the NeedHelp help centre here.
Other related services
Looking for some further help with your home improvement project? Look no further. Below are just some of the many services B&Q offer.
Terms & conditions
All services provided by NeedHelp. For more information and terms and conditions visit NeedHelp.com. For any support visit NeedHelp Help Desk.
*Fixed price includes: Installation of a replacement tap within its existing position; Installation and connection to the existing water supply; Removal and disposal of the old tap; Isolation valves if required. Fixed price excludes: Purchase of the tap; Boiling water taps; External garden taps; Alterations to the existing water supply; Materials in excess of isolation valves.
**NeedHelp is available in UK mainland and Northern Ireland.
^Satisfied or Re-Done Guarantee - The Needhelp Satisfied or Redone guarantee is valid for 7 days from the date the job is completed. Claims are capped at £2000 and cannot exceed twice the original cost of the job and/or replacement materials (where required). Your statutory rights are not affected. Visit needhelp.com for full terms.