We remain open and here to help. Customer and colleague safety remains our priority. Whether shopping in-store or online, we urge you to follow the Government’s social distancing guidelines and to shop responsibly only for what is necessary. Online planning appointments are available at all stores.

Contact us

If you've got questions about your home delivery order from B&Q, or about shopping with us, you can view our FAQ's for all the latest information

Frequently asked questions

Find answers to our most popular asked questions in just a few seconds;

Call us

For questions about home delivery, call 0333 014 3357.

Monday-Saturday 8am-6pm
Sunday 10am-4pm

For any other general enquiries please call 0333 014 3098.

Monday-Friday 8am-6pm
Saturday 8am-6pm
Sunday 10am-4pm

To help us review, develop and improve the products and services we offer; for example, calls to our contact centres may be monitored and/or recorded for quality control and training purposes.

Online form

Fill in our easy to use online form. When you've completed the form press 'Send a message' and your message will be send to our contact centre. You'll then be re-directed back to this page.