Contact us

Our customer support teams are here to help from 8am-8pm Monday to Saturday and 10am to 4pm on Sunday.

Our customer support teams are unable to check stock availability. The easiest way to ensure stock is available for you to collect is to place an order via our Click + Collect service.

Frequently asked questions (FAQs)

For general enquiries please refer to our frequently asked questions

Chat to us

If you can’t find the answer you need from our FAQs the fastest way to get in touch with us is via Live Chat – please click on the help icon at the bottom right of the screen to connect with a member of our team. We’re available from 8am-8pm Monday to Saturday and 10am to 4pm on Sunday.

Email us

If you don’t require an immediate response please email us using our Contact Form.

Call us

Home Delivery

If you’d like to place a new order, or need to speak to us urgently about an existing order or delivery please call us on 0333 014 3357 – we’re unable to make any changes to an order or cancel a delivery that is due within the next 24hrs. If your delivery isn't within the next 24 hours and you don't need an urgent response, please email us using our Contact Form.

If your call relates to a delivery that is being made from one of our stores the fastest way to get an update or make changes to your order is to contact the store directly – you can find our store contact numbers here.

Customer Services

We take customer service very seriously, if you’re not happy for any reason with a product or the service you’ve received from us we’d really like the opportunity to help put things right.   You can either call us on 0333 014 3098 or if you don’t need an urgent response please email us using our Contact Form.