Customer support

We're here to help with your questions about shopping at B&Q. Find answers to frequently asked questions about home delivery, Click + Collect, the B&Q Club and more as well as contact details if you'd like to speak to our customer support team.

B&Q stores providing contact-free Click + Collect and Home Delivery services only.

If you have placed a Click + Collect order please come to collect only when you receive a notification to say your order is ready. Stores remain closed.

As an essential retailer, diy.com is currently the only way to purchase your home improvement needs from B&Q.

An update from Graham Bell, B&Q CEO

The Covid-19 crisis continues to evolve, so I wanted to update you on some changes here at B&Q.

Following the Prime Minister’s statement on Monday 23 March, when we learnt that ‘home and hardware’ are classified as essential retail, we’ve been working hard to adapt our business to meet these obligations while keeping our colleagues safe and continuing to meet our customers’ needs.

In order to do this in the safest possible way for our colleagues and customers, we have made some changes:

Diy.com is our primary store, giving customers access to a range of home improvement needs
The range will be limited for our Home Delivery service to ensure we do everything we can to limit unnecessary purchases and ensure our customers and colleagues are protected from needless contact
We are enhancing our home delivery service so that we can handle the increased number of customer orders for home delivery and ensure we continue to meet customer needs
Stores remain closed to customers

We are continuing to review and make changes to the limited list of items we sell to ensure we are able to meet customers’ needs in these challenging times while keeping colleagues and customers safe.

We urge you to follow all the Government’s social distancing guidelines and to shop responsibly for essential needs only. The safety of customers and colleagues remains our top priority.

Thank you,

Graham Bell