Customer Support

Verified sellers (items not Sold & Shipped by B&Q)

Help regarding products Sold and Shipped via our Marketplace Verified Sellers

Home delivery

Find out more about home delivery from diy.com

Returns & refunds

Read our returns and refunds policy

Free Click + Collect

Find out more about our free Click + Collect, including when orders will be ready

Due to high demand for some items our customer support teams are unable to check stock availability. The easiest way to ensure stock is available for you to collect is to place an order via our free Click + Collect service.

Contact our Customer Support team

How to contact us