Cooke & Lewis Santoro White Soft close Toilet seat

I was somewhat forced to buy this seat as it fit the shape of our toilet and the previous seat has cracked. After 6 months the screws had come so loose that the seat moved around everywhere, and the soft close stopped working. In order to tighten the screws, the protective metal has to be removed from the plastic fitting, but this was literally impossible to remove as it was jammed on so tight, so we managed to unscrew the entire thing which resulted in the raw plugs falling into an inaccessible void, so we now can’t tighten the screws in anyway. Nightmare, wish I’d listened to the reviews - do your self a favour and don’t make the same mistake!

We brought the toilet seat along with the toilet in November 2020, it is now may and the seat has stopped slow closing, went the the store, and got told we have to do a video to prove it doesn’t work. Not happy about it, they should replace it, we wouldn’t lie about it not working

Broke after a couple of months. Nearly £40 to replace.Don't buy this toilet.

Due to the shape of our toilet, we are forced to continually purchase this seat, the whole design is terrible, always coming loose, you have to use a tiny allen key to tighten. hinge now broken; last seat we purchased was £45. Total rubbish.

Looks good. Poor quality, less than 2 year old and hinges have rusted broke. Hard to find better quality replacements due to shape of pan so left with option of replacing with same rubbish or new toilet.