Cooke & Lewis Santoro White Soft close Toilet seat

It's not good at all, no follow up spare. Plus this system does not allow short comments

Very poor product
You’re stuck with no other replacement options
I’m even going to change the whole toilet although it is only a couple of years old
Purely because I don’t want to keep wasting my money on this poorly made product every 6 months
Definitely avoid this product
It looks nice but it’s build quality is incredibly poor

So you don't expect to have to replace parts after a year. The hinghes that go into the toilet have warped and bent causing the soft close mechanism to break.

I was somewhat forced to buy this seat as it fit the shape of our toilet and the previous seat has cracked. After 6 months the screws had come so loose that the seat moved around everywhere, and the soft close stopped working. In order to tighten the screws, the protective metal has to be removed from the plastic fitting, but this was literally impossible to remove as it was jammed on so tight, so we managed to unscrew the entire thing which resulted in the raw plugs falling into an inaccessible void, so we now can’t tighten the screws in anyway. Nightmare, wish I’d listened to the reviews - do your self a favour and don’t make the same mistake!

We brought the toilet seat along with the toilet in November 2020, it is now may and the seat has stopped slow closing, went the the store, and got told we have to do a video to prove it doesn’t work. Not happy about it, they should replace it, we wouldn’t lie about it not working