Appliance aftersales
If a fault develops with your kitchen appliance once it has been fitted and it's still under guarantee, you can contact the manufacturer directly for help. Find the length of guarantee and contact details for all our appliance brands here.
Although we pride ourselves on an excellent track record, very occasionally things do go wrong. If you have a problem with your appliance, you should follow the procedure below which will ensure we rectify the situation as quickly as possible.
For damages or returns
Please contact our Home Delivery Centre on 03330 143357. Damages should be reported as soon as reasonably possible. Please do not install the product if you know it is damaged.
If a fault develops once your appliance is fitted and it is under guarantee
You may wish to contact the manufacturer direct. They will arrange for an engineer to visit your home – usually within 48 hours – to carry out the necessary repairs. If the appliance is not repairable, they will arrange delivery and fitting of a free replacement. Please note this service is only available within the guarantee period. Appliances must be fitted by an installer with the required registration for gas or electrical work, who complies with all current regulations.
Appliances Online
01204 672 920
Monday-Friday: 8am to 8pm
Saturday-Sunday: 8am to 5pm
customerservices@ao.comBeko
0333 207 9710
Monday-Friday: 8am to 8pm
Saturday-Sunday: 10am to 4pm
Warranty: From 1 April 2018 customers will now be required to register their Beko 2 year built-in guarantee for complete peace of mind. The standard guarantee starts from the date of original purchase of the product for a period of 1 year. Simply register the product within 90 days of purchase to extend the guarantee to 2 years free of charge.Bosch
0344 892 8979
Monday-Friday: 8am to 8pm
Saturday: 8am to 5pm
Sunday & Bank Holidays: 9am-4pm
Warranty: 2 year parts and labour
www.bosch-home.co.ukCandy
0344 692 3607
Monday-Friday: 8am to 6pm
Saturday: 9am to 5pm Sunday: 10am to 4pm Warranty: 1 year labour, 10 years parts (subject to registration) http://www.candy-domestic.co.uk/en_GBCata
0800 324 7818
Monday-Friday: 9am to 6pm
Saturday: 9am to 1pm
Warranty: 1 or 2 years, see product for details
uk@kingfisherservice.comCooke & Lewis
0800 324 7818
Cooking appliances only
Monday-Friday: 9am to 6pm
Saturday 9am to 1pm
Warranty: See product for details
uk@kingfisherservice.comGoodHome
0800 324 7818
Cooking appliances only
Monday-Friday: 9am to 6pm
Saturday 9am to 1pm
Warranty: See product for details
uk@kingfisherservice.comHisense
Hisense Domestic Appliances
0191 387 0804
Monday to Friday 9.00am – 6.00pm
Saturday to Sunday 10.00am – 4.00pm
uk.hisense.com/getintouch-fault
Warranty: 1-2 years parts and labour, see product for details
Hoover
0344 692 3609
Monday-Friday: 8am to 6pm
Saturday: 9am to 5pm Sunday: 10am to 4pm
Warranty: 1 year labour, 10 years parts (subject to registration)Leisure
0333 207 9918
Monday-Friday: 8am to 8pm
Saturday-Sunday: 10am to 4pm
Warranty: 1 year parts and labour
www.leisurecooker.co.ukNeff
0344 892 8989
Monday-Friday: 8am to 8pm
Saturday: 8am to 5pm
Sunday and Bank Holidays: 9am to 4pm
Warranty: 2 year parts and labour
http://www.neff-home.com/uk/
