FAQs
Popular questions
How much will delivery cost me?
This depends on what product(s) you've ordered. Please read the full details of our Home Delivery charges.
Can someone else pick up my Click+Collect order?
We’re happy for someone else to collect your order. Please make sure they have a copy of your order confirmation, as well as their own photo ID (passport or driver’s licence).
What payment methods can I used when shopping on diy.com?
You can pay for your order using one of the following;
- Visa debit and credit card (including Delta and Electron)
- Mastercard
- Trade UK card
- PayPal (including PayPal Credit and Pay in 3)
- Apple Pay
- Google Pay
What is a verified seller?
A ‘verified seller’ is a brand or retailer that offers their products for sale direct to you on our website. All of our verified sellers go through an extensive verification process to ensure they meet all regulatory, legal and quality requirements and a level of service that is consistent with B&Q.
How do I join the B&Q Club?
Joining the B&Q Club is easy and free. You can join in any of these ways:
- Collect a B&Q Club card in store and register it online
- Download the B&Q app and register for a new Club membership
- Register on our website and we will email you your digital Club card which you can add to your digital wallet or scan from any email we send you
Are your discounts the same online as in store?
Discounts may vary from store to store and on diy.com. Customers are encouraged to check online and in-store to ensure they don't miss out on our best discounts.
How much will delivery cost me?
This depends on what product(s) you've ordered. Please read the full details of our Home Delivery charges.
Can someone else pick up my Click+Collect order?
We’re happy for someone else to collect your order. Please make sure they have a copy of your order confirmation, as well as their own photo ID (passport or driver’s licence).
What payment methods can I used when shopping on diy.com?
You can pay for your order using one of the following;
- Visa debit and credit card (including Delta and Electron)
- Mastercard
- Trade UK card
- PayPal (including PayPal Credit and Pay in 3)
- Apple Pay
- Google Pay
What is a verified seller?
A ‘verified seller’ is a brand or retailer that offers their products for sale direct to you on our website. All of our verified sellers go through an extensive verification process to ensure they meet all regulatory, legal and quality requirements and a level of service that is consistent with B&Q.
How do I join the B&Q Club?
Joining the B&Q Club is easy and free. You can join in any of these ways:
- Collect a B&Q Club card in store and register it online
- Download the B&Q app and register for a new Club membership
- Register on our website and we will email you your digital Club card which you can add to your digital wallet or scan from any email we send you
Are your discounts the same online as in store?
Discounts may vary from store to store and on diy.com. Customers are encouraged to check online and in-store to ensure they don't miss out on our best discounts.