FAQs
All the latest information and answers to your frequently asked questions.
Popular questions
This depends on what product(s) you've ordered. Please read the full details of our Home Delivery charges.
We’re happy for someone else to collect your order. Please make sure they have a copy of your order confirmation, as well as their own photo ID (passport or driver’s licence).
You can pay for your order using one of the following;
- Visa debit and credit card (including Delta and Electron)
- Mastercard
- Maestro (UK) and International Maestro debit card
- Trade UK card
- PayPal (including PayPal Credit and Pay in 3)
- Apple Pay
- Google Pay
A ‘verified seller’ is a brand or retailer that offers their products for sale direct to you on our website. All of our verified sellers go through an extensive verification process to ensure they meet all regulatory, legal and quality requirements and a level of service that is consistent with B&Q.
Joining the B&Q Club is easy and free. You can join in any of these ways:
- Collect a B&Q Club card in store and register it online
- Download the B&Q app and register for a new Club membership
- Register on our website and we will email you your digital Club card which you can add to your digital wallet or scan from any email we send you