• Skip to content
  • Skip to site navigation
  • Skip to footer
  • Find a store
  • Quick order
  • Customer support
  • Ideas & Advice
  • Register
  • Sign in
B&Q - Home B&Q Customer Services Team - 0333 014 3357
  • 0 items in your basket Basket total £0.00
    Your mini basket
    View Basket Checkout
  • Outdoor & Garden
    Garden
    • Paving & walling
    • Decking
    • Stone, gravel & chippings
    • Watering, hoses & ponds
    • Outdoor lights
    • Turf & artificial grass
    • Plants, seeds & bulbs
    • Lawn & plant care
    • Hand tools & equipment
    • Garden clearance
    Garden furniture
    • Sofas
    • Tables
    • Chairs
    • Garden furniture sets
    • Barbecues
    • Parasols
    • Gazebos
    • Garden heating
    • Hot tubs & saunas
    • Garden play
    Garden power tools
    • Lawnmowers
    • Pressure washers
    • Hedge trimmers
    • Chainsaws
    • Grass trimmers
    • Garden shredders
    • Scarifiers & tillers
    • Leaf blowers & vacs
    • Garden power accessories
    Garden buildings
    • Sheds
    • Log cabins
    • Summerhouses
    • Playhouses
    • Garden storage
    • Greenhouses
    • Arches & arbours
    • Garage storage
    Fencing
    • Fence panels
    • Fence paint
    • Fence posts
    • Trellis & screening
    • Garden gates
    • Gate furniture
    • Gravel boards
    • Feather edge fence boards
    • Garden mesh & netting
    • Fence post support
  • Kitchen & Bathroom
    Kitchen
    • Fitted kitchens
    • Kitchen doors
    • Cabinets
    • Sinks
    • Taps
    • Appliances
    • Kitchen paint
    • Storage & accessories
    • Bar stools
    • Kitchen bins
    • Book kitchen appointment
    • Kitchen clearance
    Kitchen worktops
    • Laminate worktops
    • Solid wood worktops
    • Earthstone worktops
    • Breakfast bar worktops
    • Bespoke worktops
    • Splashbacks
    • Upstands
    • Edging strip
    • End caps & joints
    • Worktop accessories
    Bathrooms
    • Bathroom suites
    • Furniture & cabinets
    • Baths
    • Bath panels
    • Toilets
    • Toilet seats
    • Basins
    • Taps
    • Accessories
    • Bathroom wall panels
    Showering
    • Showers
    • Enclosures & doors
    • Trays
    • Screens
    • Shower heads
    • Shower kits
    • Shower hoses
    • Riser rails
    • Curtain rails & rods
    • Shower curtains
    • Wet rooms
  • Home & Bedroom
    Home furnishings
    • Curtains & blinds
    • Curtain poles
    • Rugs & mats
    • Mirrors
    • Cushions
    • Bedding
    • Throws & blankets
    • Wall art & picture frames
    • Home accessories
    • Kids décor
    • Home clearance
    Bedroom furniture
    • Bedroom furniture ranges
    • Sliding wardrobe doors
    • Bedroom furniture sets
    • Create your own furniture
    • Wardrobes
    • Chest of drawers
    • Bedside tables
    • Beds & mattresses
    • Desks
    • Children's furniture
    • Storage solutions
    Storage & shelving
    • Storage boxes
    • Wall shelves & brackets
    • Storage cubes
    • Garage shelving & storage
    • Shelving systems
    • Storage trunks
    • Storage cabinets
    • Storage drawer units
    • Storage crates
    • Storage baskets
    • Clothes & shoe storage
    • Packaging
    Cleaning & laundry
    • Laundry airers
    • Cleaning products
    • Window & glass cleaning
    • Bins & bin liners
    • Vacuums & carpet cleaners
    • Brushes, brooms & mops
    • Laundry & ironing
    • Cloths & dusters
    • Sponges & scourers
    • Tissues & kitchen rolls
  • Building & Hardware
    Building Supplies
    • Aggregates & sand
    • Bricks & blocks
    • Concrete & cement
    • Additives & chemicals
    • Insulation & damp
    • Plasterboard
    • Plastering supplies
    • Coving
    • Roofing supplies
    • Guttering & drainage
    • Builder's metalwork
    • Sealants
    Timber & sheet materials
    • Constructional timber
    • Sheet materials
    • Finishing timber
    • Furniture board
    • Decorative mouldings
    • Skirting board
    • Architrave
    • Timber cladding
    • Loft boards
    • Scaffold boards
    • Stairs & stair parts
    Hardware
    • Screws
    • Handles & knobs
    • Hinges
    • Bolts, nuts & washers
    • Hooks & hangers
    • Brackets
    • Locks & padlocks
    • Furniture hardware
    • House numbers & plaques
    • Fixings & plugs
    • Nails
    • Ropes, bungees & chains
    Doors & Windows
    • Internal doors
    • External doors
    • Garage doors
    • Windows
    • Made to measure
    • Door locks & latches
    • Door frames & fixtures
    • Porches
    • Loft door & hatches
    • Door clearance
  • Painting & Decorating
    Paint & wood treatments
    • Interior emulsion
    • Interior woodcare
    • Masonry paint
    • Exterior woodcare
    • Shed & fence paint
    • Garden furniture paint & treatment
    • Spray paint
    • Decking stains & oils
    • Metal paint
    • Specialist paint
    • Primer & undercoat
    • Decorating clearance
    Decorating tools & supplies
    • Paint brushes & sprayers
    • Paint rollers & tools
    • Wallpaper tools
    • Protective clothing, sheets & tools
    • Fillers, putty & caulk
    • Paint removers & cleaning
    • Sealants
    • Tapes
    • Sanding & abrasives
    • Glue & adhesives
    Wallpaper & wall coverings
    • Wallpaper
    • Lining paper
    • Murals
    • Stickers
    • Wallpaper borders
    • Self adhesive wallpaper
    • Sticky back plastic
  • Tools & Equipment
    Power tools
    • Drills
    • Saws
    • Sanders
    • Angle grinders
    • Power tool accessories
    • Kits & twinpacks
    • Screwdrivers
    • Nail guns
    • Routers
    • Planers
    • Multi tools & hobby tools
    • Impact drivers & wrenches
    Hand tools
    • Sawing
    • Spanners & wrenches
    • Hammers & demolition
    • Tool kits
    • Screwdrivers & keys
    • Levels & measuring
    • Trowels, hawks & floats
    • Knives & blades
    • Planes, chisels & files
    • Vices & clamps
    • Pliers & cutters
    • Blow torches & soldering
    Equipment
    • Tool storage
    • Ladders & steps
    • Safety & workwear
    • Site equipment
    • Vacuums & cleaners
    • Car care & maintenance
    • Torches & work lights
    • Tarpaulin, sheets & sacks
    • Garden power tools
    • Garden hand tools
  • Lighting & Electrical
    Lighting
    • Indoor lights
    • Outdoor lights
    • Ceiling lights
    • Outdoor wall lights
    • Indoor wall lights
    • Floor lamps
    • Light bulbs
    • Lamp shades
    • Spotlights & downlights
    • Light fixtures & fittings
    • Light switches & dimmers
    Electrical
    • Cable
    • Cable management
    • Consumer units
    • Mounting boxes
    • Junction & cable connectors
    • Electrical tools & supplies
    • Cable reels & extension leads
    • Plugs
    • Fuses
    • RCD plugs
    Home electrical
    • Switches & sockets
    • Outdoor switches & sockets
    • Timers & controllers
    • TV brackets
    • TV aerials & accessories
    • Door bells
    • Data networking
    • Telephones & accessories
    • Mobile & tablet accessories
    • Batteries & chargers
    Safety & security
    • CCTV & surveillance
    • Burglar alarms
    • Fire, heat & co alarms
    • Safes
    • Key safes & cash boxes
    • Security lighting
    • Door locks & latches
    • Cable & bike locks
    • Childrens' safety
    • Smoke alarms
    • Carbon monoxide alarms
    • Fire extinguishers
    Smart home
    • Voice assistants
    • Smart lighting
    • Smart alarms
    • Smart cameras
    • Smart heating
    • Smart door locks
    • Smart smoke alarms
    • Smart door bells
    • Smart plugs
  • Tiling & Flooring
    Flooring
    • Laminate
    • Luxury vinyl click
    • Sheet vinyl
    • Vinyl tiles
    • Solid wood
    • Engineered wood
    • Vinyl planks
    • Carpet tiles
    • Flooring samples
    • All flooring
    Tiling
    • Wall tiles
    • Floor tiles
    • Mosaic & border tiles
    • Wall & floor tiles
    • Bathroom tiles
    • Kitchen tiles
    • Decking tiles
    • Tile ranges
    • Tile samples
    • All tiles
    Accessories
    • Underlay
    • Scotias & floor trims
    • Thresholds & reducers
    • Skirting & architrave
    • Underfloor heating
    • Tiling trims
    • Grout
    • Tiling adhesive
    • Sealant
    • Tile paint
    • Floor & tile cleaner
    Tools
    • Tile cutters
    • Power saws
    • Drills
    • Hand saws
    • Paddle mixers
    • Levels & measuring
    • Mallets
    • Grout spreaders
  • Heating & Plumbing
    Radiators
    • Central heating radiators
    • Towel radiators
    • Column radiators
    • Designer radiators
    • Electric radiators
    • Oil filled radiators
    • Vertical radiators
    • Cast iron radiators
    • Mirror radiators
    • Heating elements
    • Radiator valves
    • Radiator covers
    Fires, stoves & electric heating
    • Electric fires
    • Gas fires
    • All fires
    • Fireplace surrounds
    • Fireplace suites
    • Electric heating
    • Stoves
    • Companion sets
    • Logs & firewood
    • Coal buckets & baskets
    • Fireplace maintenance
    Plumbing
    • Bathroom fittings
    • Pipe fittings
    • Pipe
    • Wastes & traps
    • Toilet fittings
    • Valves & stopcocks
    • Flexible connectors
    • Elbows
    • Pipe insulation
    • Plumbing tools
    • Shower pumps
    • Cold water tanks
    Central heating
    • Boilers, flues & parts
    • Central heating controls
    • Underfloor heating
    • Hot water cylinders
    • Pipe insulation
    • Pumps
    • Water heaters
    • Treatments
    Air treatment
    • Air conditioners
    • Cooling fans
    • Dehumidifiers
    • Extractor fans
    • Ceiling fans
    • Vents & grills
    • Ducting
  • Christmas
    Christmas
    • Decorations
    • Wreaths & garlands
    • Collections
    • Stockings & sacks
    • Fun
    Christmas trees
    • Artificial trees
    • Real trees
    • Pre-lit trees
    • Classic trees
    • Pre-decorated trees
    • Coloured trees
    Christmas lights
    • Outdoor lights
    • Indoor lights
    • String lights
    • Silhouette lights
  • Home
  • FAQs
  • Printthis page

Frequently Asked Questions

Search our FAQs for the quickest way to find answers to questions about home delivery, Click & Collect, the B&Q Club and more.

  • Home delivery

    Find out more about home delivery from diy.com

  • Click & Collect

    Find out more about Click + Collect, including when orders will be ready

  • Returns & refunds

    Read our returns and refunds policy

  • B&Q Club

    Discover more about B&Q Club, including how to join and exclusive offers

POPULAR QUESTIONS

collapsed, When will my home delivery order arrive?

For the majority of products on diy.com, we'll either be able to let you know, or let you choose, a delivery date before you checkout. For all other products, we'll let you know that we'll be in touch by phone or text message to arrange a delivery date.

We are not always able provide a time slot for your delivery in advance. Deliveries may be made between 8am and 6pm.

Some of our delivery partners may contact you in advance by phone or by text message and may let you know either an estimated arrival time or confirm an am/pm delivery slot. If this applies to your order, we’ll let you know before you checkout and in your confirmation email.

collapsed, Do I need to bring anything with me when I collect my Click + Collect order?

To collect your order, you'll need a copy of your order confirmation email (either as a print out or on your phone), plus the payment card used to make the purchase, or valid photo ID.

If someone else is collecting on your behalf, they must bring the order confirmation and their own photo ID.

collapsed, How can I update my contact details for the B&Q Club?

You can update your contact details with the B&Q Club online.

Enter the email address you registered with the B&Q Club here.

You’ll receive a verification email from the B&Q Club. Click on the link in the email to visit a page where you can update your details, including email address. Once you’ve completed your updates and saved them, we’ll email you to confirm the update has been made.

collapsed, I've not received my B&Q Club registration voucher and it's been over 24 hours. What should I do?

Your welcome voucher should arrive within a few days of your registration. If not, it may have landed in your spam, junk or promotions folder. Adding club@info.diy.com to your email safe senders list might also help.

If the voucher has still not arrived, please register your card number again here.

Please note that welcome vouchers are only sent to new members, when you first register.

collapsed, What happens if I don't collect my Click + Collect order?

If you don't collect your Click + Collect order on the day it becomes available, we'll hold it in store for a further 7 days.

After this point, you'll automatically be refunded to your original method of payment, and your order will no longer be available.

collapsed, Do you deliver to my address?

Delivery is available to UK mainland addresses including the Isle of Man, however it may take longer to deliver to some rural postcodes and there are some restrictions. Check our delivery restrictions page for details.

We are currently unable to deliver to the Republic of Ireland, Jersey, Guernsey, Isles of Scilly, Scottish islands (including Isle of Skye, Isle of Arran, Isle of Colonsay, Isle of Cumbrae, Isle of Jura, Isle of Coll, Isle of Eigg, Isle of Rhum, Isle of Canna), Orkney Islands, Outer Hebrides and BFPO addresses.

Some products will be delivered to the kerbside outside of your address. You'll be advised at the checkout if this is the case, and you'll be responsible for moving these items onto your property.

FAQs

Sub navigation

  • FAQs
    • Home Delivery
    • Click + Collect
    • B&Q Club
    • Charities, Sponsorships & Donations
    • B&Q Gift Cards
    • B&Q Finance
    • B&Q Apps
    • DIY Advice
    • Product Ratings & Reviews
    • Shopping on diy.com
    • General Information
    • Ethics & Environmental Information
    • B&Q Bathroom Planner
    • B&Q Personal Data
Back to top

Footer links

Social links

Follow us:
Follow us on Pintrest
Follow us on Facebook
Follow us on Twitter
Watch us on Youtube
  • Business

    • B&Q Corporate Homepage
    • Careers . This link opens in a new window
    • Media Centre . This link opens in a new window
    • One Planet Home
    • Modern Slavery Act . This link opens in a new window
    • Business Services
    • Affiliate program
    • Carrier bags
    • B&Q Ireland . This link opens in a new window
    • Black Friday at B&Q
  • Services

    • B&Q Club
    • B&Q Finance
    • B&Q Gift Cards
    • Planning appointment
    • Bathroom planning tool
    • B&Q van hire
    • B&Q Bulk Delivery
  • Products

    • Ratings & Reviews
    • Shop by brand
    • B&Q apps
    • Product Information
    • Product recalls & safety notices
    • Health & safety data sheets
  • Help & Support

    • Ideas & Advice
    • Customer support
    • Home delivery
    • Click + Collect
    • Returns & refunds
    • Brochures
    • Store finder
  • Partner Sites

    • AnyJunk rubbish removal
    • California Shutters
    • Spacepro Made to Measure Wardrobes
    • TradePoint . This link opens in a new window
  • © B&Q
  • Terms & Conditions
  • Privacy Policy
  • Contact Us
  • Sitemap
Beginning of dialog window. Escape will cancel and close the window.