FAQs

We’re happy for someone else to collect your order. Please make sure they have a copy of your order confirmation, as well as their own photo ID (passport or driver’s licence).

You can shop for a broad range of items that are available at the store to take away on the day.

You can place orders at diy.com for Click+Collect and contact-free home delivery.

Whether shopping instore or online, we urge you to follow the Government’s social distancing guidelines and to shop responsibly only for what is necessary.

Deliveries are currently running on time in most instances but this may change. Our delivery teams will contact customers on a case by case basis, please ensure we have your mobile phone and email address details.

If you’re unable to return your product because of the current restrictions we will accept a late return providing that the product meets all of the other terms of our returns policy, including proof of purchase requirements.

If you have any questions please contact our customer support team.