Frequently Asked Questions

For the majority of products on diy.com, we'll either be able to let you know, or let you choose, a delivery date before you checkout. For all other products, we'll let you know that we'll be in touch by phone or text message to arrange a delivery date.

We are not always able provide a time slot for your delivery in advance. Deliveries may be made between 8am and 6pm.

Some of our delivery partners may contact you in advance by phone or by text message and may let you know either an estimated arrival time or confirm an am/pm delivery slot. If this applies to your order, we’ll let you know before you checkout and in your confirmation email.

To collect your order, you'll need a copy of your order confirmation email (either as a print out or on your phone), plus the payment card used to make the purchase, or valid photo ID.

If someone else is collecting on your behalf, they must bring the order confirmation and their own photo ID, which may be photocopied before the order is released.

You can update your contact details with the B&Q Club online.

Enter the email address you registered with the B&Q Club or B&Q Diamond Club on our Update your membership details page.

You’ll receive a verification email from the B&Q Club. Click on the link in the email to visit a page where you can update your details, including email address. Once you’ve completed your updates and saved them, we’ll email you to confirm the update has been made.

Your welcome voucher should arrive within a few days of your registration. If not, it may have landed in your spam, junk or promotions folder. Adding club@info.diy.com to your email safe senders list might also help.

If the voucher has still not arrived, please register your card number again on the Card registration page.

Please note that welcome vouchers are only sent to new members, when you first register.

If you don't collect your Click + Collect order on the day it becomes available, we'll hold it in store for a further 7 days.

After this point, you'll automatically be refunded to your original method of payment, and your order will no longer be available.

Delivery is available to UK mainland addresses including the Isle of Man, however it may take longer to deliver to some rural postcodes and there are some restrictions. Check our delivery restrictions page for details.

We are currently unable to deliver to the Republic of Ireland, Jersey, Guernsey, Isles of Scilly, Scottish islands (including Isle of Skye, Isle of Arran, Isle of Colonsay, Isle of Cumbrae, Isle of Jura, Isle of Coll, Isle of Eigg, Isle of Rhum, Isle of Canna), Orkney Islands, Outer Hebrides and BFPO addresses.

Some products will be delivered to the kerbside outside of your address. You'll be advised at the checkout if this is the case, and you'll be responsible for moving these items onto your property.