Our complaints procedure

It’s important to us that you are pleased with any purchase or service you’ve received from us. If there’s something you’re not happy with, we’d love the opportunity to put this right. Get in touch with us via your preferred method and a member of our team will help to resolve your issue.

Get in touch

Phone us: 0333 014 3098

Our opening hours are: 

Monday - Saturday 8am - 8pm

Sunday 10am - 4pm

Email us: bandqcustomerservices@b-and-q.co.uk 


If you’ve contacted us and don’t feel that we’ve dealt with your complaint in the right way, please email or write to our Executive Customer Care Team.

Email us: ExecutiveCustomerCareTeam@b-and-q.co.uk

Write to us: Executive Customer Care Team, B&Q House, Chestnut Avenue, Chandlers Ford, Hampshire, SO53 3LE

Our opening hours are:

Monday - Saturday 8am - 6pm

Sunday 10am - 4pm