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Our complaints procedure

It’s important to us that you are pleased with any purchase or service you’ve received from us. If there’s something you’re not happy with, we’d love the opportunity to put this right.

Complaints procedure - Step 1

We take customer service very seriously, if you’re not happy for any reason with a product or the service you’ve received from us we’d really like the opportunity to help put things right.  

Our Customer Services Team are best placed to quickly resolve your complaint and are available from 8am-8pm Monday – Saturday and from 10am-4pm on Sunday. You can either call us on 0333 014 3098 or if you don’t need an urgent response please email us using our Contact Form selecting the option your reason for contact relates to.


If after allowing our Customer Services Team the opportunity to resolve the issue, you are unhappy with our resolution and would like further support please let us know.    You can request further support by either emailing us using our Contact Form (please select further help with existing issue) or by writing to us at Head of Customer Services, B&Q House, Chestnut Avenue, Eastleigh, SO53 3LE.