Home Delivery

Find answers to questions about your home delivery order, including delivery costs and dates.


Our home delivery service is now contact-free to protect our colleagues and customers, while continuing to safely deliver your products to you.

The safety of our colleagues and customers is our priority. This is why we’re making some changes to minimise contact during delivery:

  • We’ll no longer deliver items into customers’ homes. Instead we’ll place items by your front door.
  • Having knocked on your door, we’ll step back to a safe distance while you pick up your item. This will mean your item is delivered securely rather it being left outside.
  • If you prefer not to open your door, we’ll take a photo of the delivery at your home as proof of delivery.
  • Rather than handing over our hand-held devices to capture your signature, we’ll sign for the delivery on your behalf.

Deliveries are currently running on time in most instances but this may change. Our delivery teams will contact customers on a case by case basis, please ensure we have your mobile phone and email address details.


Yes, home deliveries are continuing but customers receive a pre-delivery call and will be asked if anyone in the household is self-isolating.  If no, the delivery can take place.

If yes, small items can be left on the doorstep but large items will be returned and you will need to speak to our Contact Centre to rearrange the delivery date.


Yes, but we’re making some changes to the way we make our deliveries.

The Covid-19 situation continues to change rapidly, and we are focussed on protecting our colleagues and customers, while continuing to safely deliver products to you.

The safety of our colleagues and customers is our priority. This is why we’re making some changes to minimise contact during delivery:

  • We’ll no longer deliver items into customers’ homes. Instead we’ll place items by your front door.
  • Having knocked on your door, we’ll step back to a safe distance while you pick up your item. This will mean your item is delivered securely rather it being left outside.
  • If you prefer not to open your door, we’ll take a photo of the delivery at your home as proof of delivery.
  • Rather than handing over our hand-held devices to capture your signature, we’ll sign for the delivery on your behalf.

This depends on what product(s) you've ordered. Please read the full details of our Home Delivery charges.


Our products come from multiple locations and therefore unfortunately it is not always possible to consolidate your order into one delivery.

For B&Q products (excluding items sold by verified sellers), you can often select the same delivery date for several products in the online checkout.

For products delivered by verified sellers, or items delivered by different partners - these are delivered from different locations and hence may arrive in multiple deliveries at different times - the delivery lead times will be shared for each product in the checkout. If you have placed an order of more than one item by the same verified seller, the ordered items might be delivered separately or together.

For more information regarding items sold and shipped by a verified seller please contact our Customer Support Team on 0333 014 3098 (select option 1) or use our contact us page

 


For the majority of products on diy.com, we'll either be able to let you know, or let you choose, a delivery date before you checkout. For all other products, we'll let you know that we'll be in touch by phone or text message to arrange a delivery date.

We are not always able provide a time slot for your delivery in advance. Deliveries may be made between 8am and 6pm.

Some of our delivery partners may contact you in advance by phone or by text message and may let you know either an estimated arrival time or confirm an am/pm delivery slot. If this applies to your order, we’ll let you know before you checkout and in your confirmation email.

For items sold by verified sellers, (flagged as ‘Sold and shipped by [seller name]’), the order will arrive within the delivery lead time stated in checkout. You will receive updates on your order status via email. You can also contact our Customer Support Team on 0333 014 3098 (select option 1) or use our contact us page for questions regarding delivery.


Please note that all direct deliveries from B&Q will need to be signed for. We are unable to leave your order at your address when you are out. If you are not in when we try to deliver, we will leave a card letting you know how to rearrange delivery for a suitable time. Follow the instructions on that notice to request redelivery or to arrange collection of the package.

For items sold by verified sellers, similarly check for a notification of attempted delivery and follow the instructions on it. If you cannot find one, please contact the verified seller directly by using the ‘contact seller’ link at the top of emails related to your order or contact our Customer Support Team on 0333 014 3098 (select option 1).


Our bulk delivery service allows you to order big and bulky items, including aggregates, decking and paving, for delivery to home or site.

Read more about our Bulk Delivery service.


We're only able to offer bulk delivery on orders over £100. You may add a combination of several bulk delivered products with a total value of £100 or more to your basket to reach this total.


Our bulk delivery team can help you with any questions. Call us on 0300 303 4481.

Lines are open Monday to Saturday 8am to 8pm and Sundays 10am to 4pm. Calls are charged at a national rate.


Delivery is available to UK mainland addresses including the Isle of Man, however it may take longer to deliver to some rural postcodes and there are some restrictions. Check our delivery restrictions page for details.

We are currently unable to deliver to the Republic of Ireland, Jersey, Guernsey, Isles of Scilly, Scottish islands (including Isle of Skye, Isle of Arran, Isle of Colonsay, Isle of Cumbrae, Isle of Jura, Isle of Coll, Isle of Eigg, Isle of Rhum, Isle of Canna), Orkney Islands, Outer Hebrides and BFPO addresses.

Some products will be delivered to the kerbside outside of your address. You'll be advised at the checkout if this is the case, and you'll be responsible for moving these items onto your property.


It may be possible to amend the delivery date for your order.

If the items are sold and shipped by B&Q, note we are unable to amend any orders where delivery is due within the next 24hrs. If your order isn’t due for delivery within the next 24hrs please get in touch with our Customer Support Team on 03330 143357 or Live Chat available via the Customer Support pages of diy.com

For items sold by verified sellers, you can directly contact the Seller using the ‘Contact Seller’ link at the top of emails related to your order or alternatively you can contact our Customer Support Team on 0333 014 3098 (and select Option 1).


Booking a delivery date online for all items marked 'Delivery service available' is easy. When you have added the item to your shopping basket and entered your delivery details we will automatically offer you the earliest available delivery dates for your order.

However if the dates we offer are not convenient, you can suggest an alternative date for delivery.

For items sold by verified sellers, currently it is not possible to select a preferred delivery date. For more information regarding items sold and shipped by a verified seller please contact our Customer Support Team on 0333 014 3098 (select option 1) or use our contact us page.


We want you to receive your items quickly, so we begin to process your order as soon as we receive it.

For B&Q products (excluding items sold by verified sellers), you can cancel an order up to 24h before delivery is due, If you no longer wish to receive your order, please get in touch with our Customer Support Team on 03330 143357 or Live Chat available via the Customer Support pages of diy.com.

For items sold by verified sellers, you can directly message the verified seller using the ‘Contact Seller’ link at the top of emails related to your order or alternatively contact our Customer Services on 0333 014 3098 (and select Option 1). If we advise it’s too late to cancel your order, you can follow the returns processes specified in our returns and refunds pages when it arrives.


If you have not received an order confirmation email following your online purchase, firstly check the registered email address on your customer account.

If the email address entered is correct, please also check your spam folder as sometimes confirmation emails can wrongly end up here. If you still have not received confirmation, please contact our Customer Support Team on 0333 014 3098 (select option 1) or use our online contact us form available on the Customer Support pages of diy.com. Please be ready to provide the name, email address and address used to place the order.