B&Q's Energy Saving Service

• We’ll ring you on the phone number provided at the time of your appointment.

• You’ll need to provide your home address. This will be used to gather a range of data on your property. We’ll then review this with you to make sure it’s the most up-to-date information.

• If your address isn’t available within the database, we’ll go through each question with you.

• You’ll also be asked a series of questions about the occupancy of your home, including the number of occupants and average temperature of your heating system.

• Our service, Powered by Energy Saving Trust, collates the data, and creates a personalised action plan, with a range of recommendations to support you on how you could improve the energy efficiency of your home.

• We’ll review the action plan with you over the phone and make sure you are comfortable with the information before sending you a copy straight after the call. We can tailor the plan based on your goal or budget.

• Following your assessment, we’ll be able to help you with the next steps, including referring you to one of our chosen partners.

We’ve also created an Energy Saving Service step-by-step video which can be found on diy.com/energy-saving-service and we’ll drop you an email with all the detail ahead of your energy assessment appointment.  

Follow the link on diy.com/energy-saving-service to book an appointment at a time that suits you!

There are two types of appointment during the Energy Saving Service.

Energy Review – This is an up to 45-minute appointment to carry out your home’s energy assessment

Follow up – This is a 15-minute appointment to allow you to discuss your next steps and action any referrals to our partners should you need some time to consider your options after the initial review.

No problem, follow the link within your booking confirmation email to amend your booking.

Although most emails arrive immediately, some may take up to 24 hours. We also recommend customers check their junk folders.

The quickest and easiest way for you to book an appointment is via diy.com/energy-saving-service, clicking on ‘Book my appointment’ and following the steps outlined. This way provides you with a view of the available appointments and allows you to select the most suitable.

The service is only available via phone appointments.

When booking your appointment you’ll need to provide your Full Name, Email Address and Contact Number. We will then also ask for your Home Address during your appointment. Further information on the manner in which we process personal information is set out in our Privacy Policy, a copy of which is available on our website.

Energy Saving Trust is an independent organisation dedicated to promoting energy efficiency, low carbon transport and sustainable energy use. Their aim is to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

They empower householders to make better choices, deliver transformative programmes for governments and support businesses with strategy, research and assurance – enabling everyone to play their part in building a sustainable future.

If you have not yet been referred to a partner or have completed your referral please direct your question to B&Q via the email address provided within your action plan, we also recommend reviewing the services FAQ’s which cover a range of questions which can be found at diy.com/energy-saving-service. If your referral is currently in progress, please contact the partner in the first instance, contact information is included on the next steps document shared via email with you.

Yes of course – however B&Q don’t stock all the products that may be recommended (for example – Boilers). We have teamed up with a range of partners to provide support for all projects. Following your assessment we will issue you your personalised action plan. Within this we will highlight where B&Q product is available to support your project. We can help you in store or at diy.com with purchases.

We’ll have a range of options available to support your project if you decide to proceed yourself – but we always recommend you research all the options available at diy.com or instore.

Yes – depending on the nature of the installation, you can purchase the product from B&Q and then use NeedHelp to complete the installation. Visit diy.com/services/needhelp to find out more. Here you’ll also be able to start your journey and post your job.

All our partners have finance offerings available. These finance offers will be directly between the partner and yourself, make sure to ask them for the details following your referral.

We are unable to advise if any customer is eligible for grants or funding and can only recommend you seek advice to find out if any funding is available to you by speaking to a qualified installer, one of our chosen partners, your local council, or your energy supplier. A good place to start is Find energy grants for your home (Help to Heat) - GOV.UK (www.gov.uk).

We cannot guarantee that you will save money. Although the measures we recommend for your home have the potential to save you money and reduce carbon emissions, our estimates of potential savings may be lower or higher than what you might be able to achieve. There is therefore a risk that you could be financially or environmentally worse off depending on whether the measures we have recommended are suitable to your home, whether installation has been carried out correctly, your energy usage and energy prices.

Following your assessment and creation of your action plan, we are able to filter your recommendations based on budget or energy saving you are looking to achieve. If filtering on budget, this will provide the measures that will potentially benefit your home’s energy efficiency the most.

The service is open to all customers; however we appreciate that some customers may not be able to implement a number of the potential recommendations for your property without the appropriate permissions. We recommend discussing this position with your landlord or the appropriate service where applicable.

The service is open to all customers, as a landlord you are able to progress with the energy assessment to determine what may benefit your rented property.

The B&Q Energy Saving Service is not currently working with any energy company. The service does not ask who your energy provider is as this does not alter the recommendations that will be provided.

The service is powered by Energy Saving Trust and they work to ensure the energy prices used are the most up to date, however the unit prices quoted in your action plan may not reflect the amount you pay as these prices frequently change.

Although the measures we recommend for your home have the potential to improve your EPC rating and reduce your energy bills, we cannot guarantee that this will be the case. There is therefore a risk that your EPC rating or energy bills may not improve if the measures we recommend are carried out at your home.

If you move home during the assessment process please book a new appointment if you wish to action the assessment for your new home.

As part of the assessment we will ask to confirm your insulation. The tool will provide a view as to what is expected to be installed within your property. If you don’t know, we’re able to move on from this question, however it may affect the recommendations made within the plan. If you decide to be referred to our insulation partner, they will complete a no-obligation survey of your home to confirm the right insulation for your home.

Yes. However, you will need to remove the items before the insulation can be installed.

Yes, if it is recommended that your home would benefit from a heat pump or solar energy guidance will be provided within your action plan. B&Q don’t currently have a partner for heat pumps but we are working hard to grow our network of partners

Please direct your query to the partner that your agreement is within the first instance, they will be on hand to support answering your questions. The contact information for the partner is included on the next steps document shared via email with you.

No, the action plan is not an Energy Performance Certificate (EPC). An appropriately qualified assessor is required to carry out an EPC – if you would like an EPC completed on your property, we have a partner available to support this activity.

If you’d like to discontinue with the service, you can do this at any time by clicking the link within the email to advise you don’t wish to proceed any further.

An EPC is an Energy Performance Certificate – this is a legal document that provides an Energy Efficiency rating for a property. An EPC is needed when a property is marketed for sale or rental and is valid for 10 years, but it is recommended to update when major property changes are actioned.

An EPC can only be completed by an accredited assessor. They’ll assess your property and produce your certificate. If your property doesn’t have an EPC, or you’d like to update it, we have a partner on hand that we can refer you to to have an EPC completed.

Unfortunately this is not something we are able to help with. We recommend starting by reviewing the Energy Saving Trust’s information at Switching your energy supplier - Energy Saving Trust.