We remain open and here to help. Customer and colleague safety remains our priority. Whether shopping in store or online, we urge you to follow the Government's social distancing guidelines and to shop responsibly only for what is necessary.
We try our best to ensure that our customers are happy with the goods or service they receive from us, however, mistakes can happen and we want to make sure that we do everything we can to correct these. If you have a complaint, a problem or any concerns, please let us know. B&Q Limited acts as a credit broker and credit is provided exclusively by Hitachi Personal Finance, a division of Hitachi Capital (UK) PLC. If your complaint is about your Finance Agreement, contact Hitachi Personal Finance; By phone on 0113 380 1065 (Lines open 8.45am-5.15pm Monday-Thursday, 8.45am-4.45pm Friday) By email to CustomerExperienceTeam.HitachiPersonalFinance@hitachicapital.co.uk In writing to; Customer Experience Team, Hitachi Personal Finance, 2 Apex View, Leeds, LS11 9BH. If your complaint is about a product purchased from B&Q, contact B&Q Customer Services; By phone on 0333 014 3098 (Lines open 8am-8pm Monday-Friday, 8am-5pm Saturday, 10am-4pm Sunday) By completing our contact us form In writing to; B&Q Customer Services, North Avenue, Clydebank, West Dunbartonshire, G81 2NT If your complaint is about B&Q's involvement with the Finance Agreement, contact B&Q Finance Customer Services; By phone on 01302 764288 (Lines open 8am-6pm Monday-Friday, 9am-5pm Saturday) By email to email@example.com In writing to; Finance Customer Service Team, 1st Floor, B&Q Doncaster, Catesby Park, Doncaster, DN4 8DE More information about our complaints policy can be found on our complaints handling page.
If you take out a credit agreement and then either change your mind about the goods purchased, or decide to pay for them using a different method, speak to a colleague in store - they will be able to help.
Finance options are available on kitchens, bathrooms, bedrooms and also on radiators, fires, flooring, tiling, garden furniture and hot tubs.
Buy now pay later is a flexible credit option that allows you to take a ‘payment holiday’, with no payment required for up to 12 months following the date of the agreement. After 12 months you can either pay the balance in full or can begin making monthly payments.
If you do not pay the balance following the initial 12 month term then the accrued interest will be charged.
Find out more on our Buy now pay later page.
You can apply for credit with B&Q with one of our colleagues in store. They will be able to explain the credit options we offer and will take information from you in order to complete a credit application. You will be advised there and then whether your application has been successful.
Find out more on our B&Q Finance pages.