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B&Q Finance

At B&Q we offer a range of finance solutions. We can help with answers to some of your most commonly asked questions below.


We try our best to ensure that our customers are happy with the goods or service they receive from us, however, mistakes can happen and we want to make sure that we do everything we can to correct these. If you have a complaint, a problem or any concerns, please let us know. 

B&Q Limited acts as a credit broker and not as a lender, authorised and regulated by the Financial Conduct Authority (FRN 712268), and introduces credit provided by Creation Consumer Finance Ltd.

If your complaint is about your Finance Agreement, contact Creation Consumer Finance;

  • By phone: 0371 402 8905 (Lines open 8.30am-5.30pm Monday-Friday, 8.30am-5.00pm Saturday)
  • In writing to: Creation Customer Resolution, Chadwick House, Blenheim Court, Solihull B91 2AA

If your complaint is about a product purchased from B&Q, contact B&Q Customer Services; 

  • By phone: 0333 014 3098 (Lines open 8am-8pm Monday-Friday, 8am-5pm Saturday, 10am-4pm Sunday) 
  • By completing our Contact Us form 
  • In writing to: B&Q Customer Services, North Avenue, Clydebank, West Dunbartonshire, G81 2NT 

If your complaint is about B&Q's involvement with the Finance Agreement, contact B&Q Finance Customer Services; 

  • By phone: 0333 014 3098 (Lines open 8am-8pm Monday-Friday, 8am-5pm Saturday, 10am-4pm Sunday) 
  • By email: hfqueries@b-and-q.co.uk 
  • In writing to: B&Q Customer Services, North Avenue, Clydebank, West Dunbartonshire, G81 2NT

More information about our complaints policy can be found on our complaints handling page.


If you take out a credit agreement and then either change your mind about the goods purchased, or decide to pay for them using a different method, speak to a colleague in store - they will be able to help.


Finance (credit) options are available on kitchens, bathrooms, bedrooms as well as radiators, fires, flooring, tiling, garden furniture and hot tubs.

Find out more about B&Q Finance.

B&Q Finance is not currently available for products sold by B&Q verified sellers.


Buy Now, Pay Later is a flexible credit option that allows you to take a ‘payment holiday’, with no payment required for up to 12 months following the date of the agreement. After 12 months you can either pay the balance in full or begin making monthly payments.

If you do not pay the balance following the initial 12 month term, then the accrued interest will be charged.

Find out more about Buy Now Pay Later.


You can apply for credit with B&Q with one of our colleagues in store. They will be able to explain the credit options we offer and gather the information we need from you in order to complete a credit application. You will be advised there and then whether your application has been successful.

Find out more about B&Q Finance.