WEEE

In line with WEEE regulations, all electrical and electronic products are now labelled with a crossed-out wheeled bin symbol, which means they shouldn’t be disposed of with your household waste. To keep us and the environment happy, we kindly ask that when disposing of any electric or electrical items that you do so responsibly.

If you have any small electrical or electronic (EE) products, you can drop them off in one of the recycling units at our stores - that way you can be sure they’ll be recycled responsibly and at no cost to you. We also take light bulbs, fluorescent tubes and batteries in our recycling units. Alternatively, contact your local council to find your nearest WEEE recycling site.

If you’re handing over smart products such as phones, watches, smart speakers, TVs etc, be sure to destroy any personal data that may be stored on them. For a step-by-step guide see How do I delete my data? Please take out any batteries, loose lightbulbs, memory cards and SIM cards, and empty electricals of anything like paper, dust or food etc.

You can drop off used or unwanted light bulbs and fluorescent light bulbs in one of the recycling units in our stores for free. Please remove loose lightbulbs from any electrical device you’re dropping off e.g. table lamps, and put them in the corresponding recycling section of our unit.

Yes. You’ll find battery recycling units in all our stores. We accept AA, AAA and any other batteries used in computers, mobile phones and watches. Please remove batteries from any electrical devices you’re dropping and put them in the corresponding recycling section of our unit.

We’ll collect any large electrical or electronic (EE) products from your home if you’ve bought a like-for-like product from B&Q within the past 28 days. Simply call our Contact Centre on 0333 014 3529 to book your collection. We do charge a collection fee of £44 per item. Payments are made at the time of booking.

This is a product that is replacing something that is the same. For example, an oven that is replacing another oven is a like-for-like product. Therefore, we would only be able to collect your existing oven if you'd bought a new oven from B&Q.

Yes, you have up to 28 days from your purchase to arrange a collection. Simply call our Contact Centre on 0333 014 3529 to book your collection. We do charge a collection fee of £44 per item. Payments are made at the time of booking.

Please have the order number for the B&Q purchase of your like-for-like electrical or electronic product ready. This will help us book your collection as quickly as possible.

Unfortunately our collection service is only available to customers who have purchased a like-for-like product from B&Q. Smaller electrical and electronic items can be dropped off at your local B&Q store.

Unfortunately no, collections can only be booked by phone. Please call our Contact Centre on 0333 014 3529 to book a collection.

Unfortunately no, the collection service is only covers the collection of large electrical and electronic items. Items must be disconnected/unplugged and emptied prior to collection. If your appliance doesn’t fit the collection criteria, our courier team may refuse collection and you’ll have to call us to rebook and pay for a new collection.

Yes, simply call us on 0333 014 3529. We can make changes and cancel collections up to two days before the collection date.

Yes, but we can only collect electrical lawnmowers.

Yes, we can collect any ovens, including electrical, gas and dual fuel ovens. Please make sure they’re disconnected and clean.

Yes, we can collect multiple products in a single collection visit, but the fee paid is per product collected.

No, unfortunately there are separate teams for deliveries and collections.

If you live in Great Britain your large electrical or electronic items will be collected by our courier, DX. You’ll receive notifications from DX the day before your collection and on the day of collection with a 4-hour collection time slot.

If you live in Northern Ireland your large electrical or electronic items will be collected by our courier, DHL. You’ll receive a call from DHL within 48 hours of paying for a collection to arrange a collection date.

Yes, if you live in Great Britain you’ll need to be at home to oversee the collection. However if you live in Northern Ireland you may be able to arrange collection from outside your home.

Yes, you’re welcome to book a new collection date. However, another collection charge will apply.