General Information

Discover more about B&Q and Kingfisher by exploring the questions below.


Our in-store toilet facilities are open to customers in all stores that have customer-only facilities.

In the stores that have toilet facilities for colleague use only, for the safety of colleagues and customers, we continue to restrict customer access to children and those with a medical requirement or who are pregnant.


All car parks have designated disabled parking bays, near the main store entrance.

Guide dogs and assistance dogs are welcome in all of our stores. To check what services are available in specific stores (e.g. hearing induction loops) please use our store finder.


Use our store finder to find your nearest B&Q store. You can also check opening hours, services and facilities available at our stores.


Our business team offers a range of services to support your business;

Corporate gift cards – Our gift cards can help you to incentivise and reward your employees. Find out more about Corporate gift cards

Decorating card scheme - Our decorating cards are a simple and effective way to deliver decorating allowances to your tenants. Find out more about the Decorating card scheme.


If you are a member of the press and have a media enquiry for B&Q, please contact Freuds on 020 3003 6300 or email B&Qpressoffice@freuds.com


New releases about B&Q can be found online at Press Loft or our online Media centre.


Images from B&Q can be found online at Press Loft.


You can find lots of information about B&Q on our corporate pages.

In addition, you can find annual reports from our parent company, Kingfisher, on their website.

Due to the volume of enquiries we receive from students, unfortunately we are unable to answer questions individually.


Visit the B&Q Careers website for all our current opportunities, and more information about our people, careers and life at B&Q.


27,000 people work in our stores nationwide and in our head office in Southampton.


When you join B&Q, we want you to be all you can be. From the minute you walk through our doors to the exciting moment you make that next career move, we're here to help you make the most of every opportunity. Thanks to our friendly learning system, Mylo, we make sure you always have the support you need to take on every challenge and fit your learning around your life.

What's more, whether you've been in your role for one day or five years, there's always something to be curious about. It's why we're always creating learning opportunities and experiences that'll give you the chance to develop your skills. Like our First Line Manager programme: a course that helps our newest line managers build their confidence and management skills. Or our Leadership Development programme that challenges our more experienced leaders to reflect on and adapt their approach for our ever-evolving ways of working.

Read more about our learning and development programmes.


Trade customers can shop at dedicated trade-only TradePoint counters in stores, and at trade-point.co.uk.

Trade business customers can open a trade account with Trade UK. In addition to up to 60 days free credit, it offers benefits including online account management and extra cards for employees. Find our more about Trade UK.


You can find out more about Kingfisher, B&Q's parent company, on the Kingfisher corporate website.


Only Guide Dogs and Assistance Dogs are currently allowed in B&Q stores.


Read our 135 days returns policy on our Returns and Refunds page.


If you require a VAT invoice or receipt for your purchases at B&Q or on diy.com, please call our general enquiries line on 0333 014 3098.


If a fault develops once your appliance is fitted and it is under guarantee, you should contact the manufacturer directly. Full details can be found on our appliance aftercare page. The manufacturer will arrange for an engineer to visit your home and carry out any necessary repairs.

If your appliance has not been fitted, and you notice any damage or faults with the product, contact our Home Delivery Centre on 03330 143357. Please do not install the appliance if you know it is damaged.