General Information

Discover more about B&Q and Kingfisher by exploring the questions below.


All car parks have designated disabled parking bays, near the main store entrance.

Guide dogs and assistance dogs are welcome in all of our stores. To check what services are available in specific stores please visit our store finder.


Visit our store finder to find your nearest B&Q store. You can also check opening hours, services and facilities available at our stores.


Our business team offers a range of services to support your business;

Corporate gift cards – Our gift cards can help you to incentivise and reward your employees. Find out more on our Corporate gift cards page.

Decorating card scheme - Our decorating cards are a simple and effective way to deliver decorating allowances to your tenants. Find out more on our Decorating card scheme page.


If you are a member of the press and have a media enquiry for B&Q, please contact Good Relations on 0207 932 3693 or email B&Q@goodrelations.co.uk.


New releases about B&Q can be found online at Press Loft.


Images from B&Q can be found online at Press Loft.


You can find lots of information about B&Q on our corporate pages.

In addition, you can find annual reports from our parent company, Kingfisher, at www.kingfisher.com.

Due to the volume of inquiries we receive from students we are unable to answer questions individually.


Visit our careers site for all our current opportunities, and more information about our people, careers and life at B&Q.


27,000 people work in our stores nationwide and in our head office in Southampton.


Since 2009, we have worked closely with City & Guilds in order to launch five nationally recognised qualifications:

+ The Level 2 Certificate in Retail Skills + The Level 2 Diploma in Retail Skills (Selling Specialised Eco Products) + The Level 3 Diploma in Retail Management + The Home Improvement Knowledge Qualification + The Apprenticeship in Retailing Qualification

All our qualifications are mapped to in-house learning and performance solutions to enable our people to achieve their qualifications whilst 'on the job'. More than 15,000 members of staff have gained a nationally recognised qualification since 2009.


Trade customers can shop at dedicated trade-only TradePoint counters in stores, and at trade-point.co.uk. Find out more about and join for free on trade-point.co.uk.

Trade business customers can open a trade account with Trade UK. In addition to up to 60 days free credit, it offers benefits including online account management and extra cards for employees. Find our more on our Trade UK page.


You can find out more about Kingfisher, B&Q's parent company, at www.kingfisher.com.


Only Guide Dogs and Assistance Dogs are currently allowed in B&Q stores.


Read our 135 days returns policy on our Returns and refunds page.


If you require a VAT invoice or receipt for your purchases at B&Q or on diy.com, please call our general enquiries line on 0333 014 3098.


If a fault develops once your appliance is fitted and it is under guarantee, you should contact the manufacturer directly. Full details can be found on our appliance aftercare page.

The manufacturer will arrange for an engineer to visit your home and carry out any necessary repairs.

If your appliance has not been fitted, and you notice any damage or faults with the product contact our Home Delivery Centre on 03330 143357. Please do not install the appliance if you know it is damaged.